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Honda of Valley Stream - Service Center

Valley Stream, NY

4.6
3,285 Reviews
Call Service Center (516) 758-5396

3,285 Reviews of Honda of Valley Stream - Service Center

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May 22, 2025

Based on my scheduled appointment time, the service was completed within the prescribed time expressed at the onsite of my appointment. Would recommend to others More

by TLAROSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2025 -

Honda of Valley Stream responded

Hi TLAROSS, We’re glad everything went according to schedule and that you had a timely and smooth visit. Thanks for the recommendation—please reach out if you ever need anything!

May 22, 2025

Alex is a constant professional at all times. My wife & I appreciate Alex courtesy & professionalism each time we have our HRV serviced & because of how he serves us we will continue to visit Ho More

by DENNIS KEA
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2025 -

Honda of Valley Stream responded

Hi Dennis, We’re grateful for your continued trust and so glad to hear Alex consistently provides the level of service you value. We’ll be sure to pass along your kind words—thank you for choosing us! Please reach out if there is anything we can do for you.

May 21, 2025

Highly recommend Service advisor Kevin. Hoping to come back for future repairs, maintenance, and services. More

by zeba114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2025 -

Honda of Valley Stream responded

Hi, Thank you for the recommendation! Kevin will be glad to know he made a great impression. We look forward to seeing you again for future service needs!

May 21, 2025 -

Honda of Valley Stream responded

Thanks for your note! If you ever do decide to visit, we’d be happy to assist and make it a great experience for you.

May 20, 2025

Unfortunately, I've never been to this dealership. And I'm sure they're great and fair. More

by cjytwotwotwo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Briyanna Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Skawinsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All of the Cashiers, and the Drivers.
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May 21, 2025 -

Honda of Valley Stream responded

Thanks for your note! If you ever do decide to visit, we’d be happy to assist and make it a great experience for you.

May 19, 2025

Took care of my recall and other car issues - no complaints from me ; good communication More

by rutskyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2025 -

Honda of Valley Stream responded

Hi rutskyd, We’re glad everything was handled smoothly and that communication met your expectations. Thanks for choosing us—we’re always here if you need anything!

May 14, 2025

I was welcome warmly and helpful. Only the waiting tiresome and was very long 6hrs. More

by MAGOLOVE12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clara Torres
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Singh
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2025 -

Honda of Valley Stream responded

Hi there, We're glad you felt welcomed and supported during your visit, though we sincerely apologize for the long wait time. Your patience is truly appreciated, and we’ll continue working to improve efficiency. If there’s anything more we can assist with, please don’t hesitate to reach out!

May 13, 2025

All were polite, helpful, knowledgeable and efficient. Had a pleasant stay while waiting. Very pleased. More

by CHAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Briyanna Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2025 -

Honda of Valley Stream responded

Hi there, Thank you for your kind feedback! We're glad the team made your visit a pleasant one and that everything was handled efficiently. If there’s anything more we can assist with, please don’t hesitate to reach out!

May 13, 2025

Very friendly and helpful customer service. it is a nice place were i feel good in waiting area. More

by thariess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2025 -

Honda of Valley Stream responded

Hi there, Thank you for the kind words! We're glad to hear the team made you feel welcome and that the waiting area added to your comfort. If there’s anything more we can assist with, please don’t hesitate to reach out!

May 12, 2025

Ofrecen una garantía y no la cumplen cuando le pone la garantía te dicen una cosa y después es otra More

by morenodisco19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Briyanna Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2025 -

Honda of Valley Stream responded

Según lo que vemos, su neumático fue reemplazado y está cubierto por la garantía. El servicio del diferencial realizado es un elemento de mantenimiento. Las garantías no cubren elementos de mantenimiento. El gerente de servicio, Tony Vicente, lo llamó y le dejó un mensaje solicitando que le devuelva la llamada. Por favor, comuníquese con él para que podamos comprender mejor qué no cubre la garantía. Su línea directa es 516-285-6655 X=126 From what we see your tire was replaced and covered under the warranty plan. The differential service performed is a maintenance item. Warranties do not cover maintenance items. The service manager, Tony Vicente has called you and left you a message requesting a call back. Please reach out to him so we can better understand what the warranty does not cover. His direct line is 516-285-6655 X=126

May 12, 2025

Alex provided excellent service and information related to my service. He made me feel welcome. More

by jeff.moore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 12, 2025 -

Honda of Valley Stream responded

Hi there, Thank you for the kind feedback! We're glad Alex made you feel welcome and provided helpful information throughout your visit. If there’s anything more we can assist with, please don’t hesitate to reach out!

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