Honda of the Avenues

Honda produced a failed product The original issue - excessive wind noise on both the driver and passenger windows. Three visits and the final verdict is that the 2019 Ridgeline c The original issue - excessive wind noise on both the driver and passenger windows. Three visits and the final verdict is that the 2019 Ridgeline can't be fixed. The excessive noise is a design "feature" that the customer must live with. The 1st visit - Honda tech " the noise is a design issue but is not as horrible as on the new Accord" 2nd visit - good service rep Scott C. - tried to replace the window channels - helped but did not solve the issue. 3rd visit - today - it is what it is and there is nothing we can do Honda reputational risk is high for a failed product and a extremely dissatisfied customer. So the service techs are nice but the product can't be fixed - so the customer is on the hook More

Pleasant and relatively fast Thomas was great to work with and not high pressure. We were able to work a deal that we were happy with and I'm sure he and the dealership were happ Thomas was great to work with and not high pressure. We were able to work a deal that we were happy with and I'm sure he and the dealership were happy with too. Only unpleasant thing was the "Dealership fee" of $798. I truly hate this aspect of the process with any and all dealerships. More

Just plain old good service. After returning from being out of town, my wife and I found her car with a dead battery. We were leaving again the next day and wanted to get it fixed After returning from being out of town, my wife and I found her car with a dead battery. We were leaving again the next day and wanted to get it fixed before we left. Bob Mandele had me bring her car in that same afternoon. A new battery was installed before the sun set that day! Bob is the reason we drive past Coggin Honda to come to Honda of the Avenues. More

excellent My service rep was quick at responding to my questions and assured me he was very competent at what he was doing His personal presentation was excell My service rep was quick at responding to my questions and assured me he was very competent at what he was doing His personal presentation was excellent More

Scott gave me great service! Scott gave me the best customer service from the time I opened my door until I came to pick up my car. In fact, this visit was my best ever at Honda Scott gave me the best customer service from the time I opened my door until I came to pick up my car. In fact, this visit was my best ever at Honda of the Avenues. In the past, my visits have been frustrating and stressful. I give Scott a high five for a five star service experience! More

Great Fast Service Great price for oil change , service could not have been better. Will definitely continue to utilize this dealership for my Honda Pilot EX servicing Great price for oil change , service could not have been better. Will definitely continue to utilize this dealership for my Honda Pilot EX servicing needs. More

Quick and professional Very professional and very caring. Gave us updates and explained in details everything. Was able to get us a loaner car quick and managed to finish Very professional and very caring. Gave us updates and explained in details everything. Was able to get us a loaner car quick and managed to finish everything in time. More

Awesome service! Kristal and the sales team were friendly, attentive and helpful! Our dealings with one of the finance guys not as enjoyable. But overall we were grate Kristal and the sales team were friendly, attentive and helpful! Our dealings with one of the finance guys not as enjoyable. But overall we were grateful for the sales staff and overall experience. More

Ryan was a pleasure to work with. He explained what needed to be done and made sure it was completed properly Charles and Kathie Hudson He explained what needed to be done and made sure it was completed properly Charles and Kathie Hudson More

Great -- except for long wait for paperwork completion. First and foremost, excellent product at a fair price. Also an outstanding salesman, Dave Bailey, who was always helpful, honest, patient, informativ First and foremost, excellent product at a fair price. Also an outstanding salesman, Dave Bailey, who was always helpful, honest, patient, informative and never applied any pressure, never exaggerated the car's favorites. Also felt he was on our side. Even after the sale was completed, Mr. Bailey continued to assist -- far into the night -- by explaining several of the vehicle's must-know features before I could drive off. The only reason for not giving this overall experience five stars is the extraordinarily long wait to get the paperwork done. But on the plus side, when I finally got into the room, it went smoothly and quickly -- there was no pressure to do anything that would've increased the cost of the purchase. My options were clearly explained. I was told the benefits, urged to take advantage of them -- but I only had to say "no" once. Excellent. More