Honda of the Avenues

Perfection There aren't many business situations that can be described as perfect, but, my experience with this dealership, save the rudeness of one individual m There aren't many business situations that can be described as perfect, but, my experience with this dealership, save the rudeness of one individual many years ago, has been just that: Perfect! The most recent experience, particularly with regard to Al Palmer, my service technician, was exactly that: He took comprehensive notes, arranged for a rental, and, I left a couple days later with a car running like new. All of that with my greatly prized 2008 Honda Accord with 132,000+ miles! Thank you, Al Palmer, and, thank you Honda of the Avenues! More

excellent great experience, i will definitively recommend all my family and friends to shop here !! TC was very friendly and kind. Same thing with Oscar very pr great experience, i will definitively recommend all my family and friends to shop here !! TC was very friendly and kind. Same thing with Oscar very professional and treated me with respect. He even helped me get a better interest rate More

Fair and Honest I purchased a certified pre-owned Honda civic from this dealership in January 2018 and have had zero issues with it. While my interest was high, becau I purchased a certified pre-owned Honda civic from this dealership in January 2018 and have had zero issues with it. While my interest was high, because this is my first vehicle in my name, the dealer made sure I was happy with my purchase. In September, i went in for my first service with this dealer, and was quoted about 200 dollars for the service. Josh was my advisor and I highly recommend him. He came back to me to let know that he was helping me out with a few specials that are going on, and that my air filter was squeaky clean so there was no need to replace it. Josh saved me about 100 dollars by just being honest. Coming from a previously owned Hyundai, this honesty was much appreciated since I was used to being lied to with my previous dealer with Hyundai. Josh and Honda of the Avenues are truly a breath of fresh air. Thank you so much! More

Friendly, Excellent Customer Service! Krystal Knight provided excellent advice and test drive opportunities aiding in my vehicle choice. She was available for all my information requests b Krystal Knight provided excellent advice and test drive opportunities aiding in my vehicle choice. She was available for all my information requests before and after the purchase. She made sure my CR-V was personalized to my specifications before left. Everyone I came in contact at the Honda Dealership was friendly and helpful. It was a great experience! Thank you! More

Great service experience Love the service department, kiosk area gave me space to work while I waited for my vehicle. Service was handled quickly and efficiently and Al was v Love the service department, kiosk area gave me space to work while I waited for my vehicle. Service was handled quickly and efficiently and Al was very nice. Great job! More

Finance department was less than helpful. I purchased a master tech warranty and gap coverage. I was told that if I traded my car or sold it I could get a refund easily. I traded my car end of I purchased a master tech warranty and gap coverage. I was told that if I traded my car or sold it I could get a refund easily. I traded my car end of July. I have not been successful in getting information on how to request refund. I have left messages for finance department with no return calls. I called again today, left message this morning. No return call. I called this afternoon, explained to receptionist that I have made multiple attempts to get information and that nobody from finance was following up and that I wanted to speak with an actual person. She got someone from finance department on the phone, he already had an attitude before I even explained issue . I started venting my frustrations, he told me that I should be nicer to the person who was taking time out of his day to provide me with information that I requested. He told me that he did not know me, had never talked to me and did not even know who he was speaking with therefore I should not vent frustrations on him. I tried to explain that I had left messages for finance department previously with no return phone call and advised that I was surprised at how unpleasant he was because all of my encounters with this dealership had been pleasant in the past and that if I had ever talked to a customer the way he did with me, I would have been fired and he hung up on me. I called dealership back and left a message for General Manager. Spoke with Tim this evening. He advised that he would get the information for me to complete request for gap and warranty refund. I am changing my review from 1 to 5 after speaking with Tim Peeler and because of my previous positive experiences with this dealership. He was definitely not the person that I had spoken with that was rude. And he provided me with the information to correct my issue. More

A great experience I was traveling, and realized that I needed an oil change. I called, and was surprised that they offered walk-in service. The people and the service w I was traveling, and realized that I needed an oil change. I called, and was surprised that they offered walk-in service. The people and the service was fantastic. They even gave my dog some water, and directed me to a grassy area on the premises where I could walk her. We sat in a pleasant, air conditioned lounge area while I waited less than an hour, and was on my way. They even washed and vacuumed out my car. I will definitely use this dealership again if I need anything done on my Honda, and am in the area. A definite 5 stars. More

Expectations exceeded! This, my second visit to Honda @ the Avenues, was precisely what I have come to expect - excellent! It goes without saying when you deal with a profes This, my second visit to Honda @ the Avenues, was precisely what I have come to expect - excellent! It goes without saying when you deal with a professional Service Adviser, you already know what the outcome will be. When I met Josh on my first visit, he exuded confidence in the mechanics and technicians that would of service my Element. No dealership surpasses the level of professionalism I received on both visits. Josh is the real deal! As General Douglas MacArthur said when he left the Philippines during WWII, I shall return!" I did and shall again!!! I do not need to know anyone else at HOA, as Josh is my voice to the entire dealership. More

Great service and efficient work completed in a timely manner. Service Rep Mr. Palmer was very knowledgeable and courteous. Always pleasant to obtain service here. and efficient work completed in a timely manner. Service Rep Mr. Palmer was very knowledgeable and courteous. Always pleasant to obtain service here. More

Great service and great service advisor! Wonderful dealership, friendly personnel, great service, great service advisor, great CRV care. I highly recommend the dealership and the CRV to anyon Wonderful dealership, friendly personnel, great service, great service advisor, great CRV care. I highly recommend the dealership and the CRV to anyone. Thank you very much. More