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Honda of the Avenues - Service Center
Jacksonville, FL
3,103 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,103 Reviews of Honda of the Avenues - Service Center
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Verified Customer
September 07, 2023
Through no fault of their own, the parts did not arrive, the dealership is being remodeled, and it was a three day holiday weekend. Many times when I called for sstatus updates, the phone would not connect the dealership is being remodeled, and it was a three day holiday weekend. Many times when I called for sstatus updates, the phone would not connect ("all lines are busy') or ring continuously. I would like to have been called or texted with updates on the progress during the three day weekend. Also I would like to have been given the "object" or "objects" that caused the break in the moon roof operation. I am challenged to trust that the object caused the body to (bend,warp,distort). I am challenged to trust that the removal and installation process did not (bend,warp,distort). the cars body. Is a moon roof motor so strong that it can (bend,warp,distort).sheet metal? My service agent was Randy Lewis. I dealt only with Randy. More
by JVWILLIS2776
Employees Worked With
Randy Lewis
September 07, 2023
I have bought several vehicles from this dealership and it's always a great experience. Bobby provided exceptional service and made sure the repairs were done in a timely manner. it's always a great experience. Bobby provided exceptional service and made sure the repairs were done in a timely manner. More
by PAVON79
Employees Worked With
September 06, 2023
Wouldn’t honor the new car service agreement, which covers oil changes for 2 years. Despite being more than 5 months since my previous oil change, despite being over 5k miles since my last change, the covers oil changes for 2 years. Despite being more than 5 months since my previous oil change, despite being over 5k miles since my last change, the company wouldn’t honor Honda’s new car service agreement. They make up a new rule that you must be under 15% oil life. Well those things can be wrong. My system currently has an error message related to the driver assist that Honda couldn’t be fixed after leaving the car with Honda. Three Hondas in a row, four within my family, it will be our last ones. More
by Harvey
Employees Worked With
Other Employees :
Evan Dunaway, Richard Norton, Clay Fenwick, Scott Williams
September 05, 2023
Bobbi and technician are both good and very friendly and discussed with me all work they did discussed with me all work they did More
by Jay
September 03, 2023
professional, kept in touch-returned calls, answered emails, expert technicians, everyone was very helpful and positive, 2014 Honda pilot was admittingly assembled incorrectly when manufactured, very di emails, expert technicians, everyone was very helpful and positive, 2014 Honda pilot was admittingly assembled incorrectly when manufactured, very disappointed and disatified with the Honda brand especially that Honda Corporate did not behind the vehicle case 14073074 with Jenna. Will take my complaint higher. Bobby Lanier More
by lanierbobby
September 01, 2023
I am disappointed that they are unable to correctly diagnose and fix an issue with the infotainment system on my brand new car. Instead of trying to help, they insist that there isn’t a problem. diagnose and fix an issue with the infotainment system on my brand new car. Instead of trying to help, they insist that there isn’t a problem. More
by MK
Employees Worked With
Randy
August 22, 2023
Very clean and comfortable. Service was outstanding and faster than expected. Overall a great experience and I will be back for my next service...and car! Service was outstanding and faster than expected. Overall a great experience and I will be back for my next service...and car! More
by susan.fonteno
Employees Worked With
Randall 5 stars
August 20, 2023
The new service director Christa is truly exceptional! She is definitely making positive changes there. I was irate when I came in and she didn’t yell or get mad. She listened and understood, then explai She is definitely making positive changes there. I was irate when I came in and she didn’t yell or get mad. She listened and understood, then explained why things happened the way it did and how she would help if I was willing to do my part. Honda found a Diamond in the rough with this woman. Thank you for not only explaining the problem with my van so I’d understand but fixing it and being fair with my price! More
by JJ
