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Honda of the Avenues - Service Center

Jacksonville, FL

4.7
3,051 Reviews
Call Service Center (904) 893-3415

3,051 Reviews of Honda of the Avenues - Service Center

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April 12, 2024

Bobby was efficient and friendly. He kept me informed of the progress of my car More

by christynewman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 12, 2024

I have taken my vehicle for the same issue multiple times and it has not been fixed. More

by elisa0482
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mira Griffin
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Apr 12, 2024 -

Honda of the Avenues responded

Base on your user name I can’t locate your file. Please give me a call to discuss as we are here to help. Kind regards Crista Poynor Service Director 904-370-1290

Apr 23, 2024 -

elisa0482 responded

I have contacted the dealer multiple times and left messages for you and the direct reporting to you. I get a different answer every time I’ve called back to follow up.

April 11, 2024

After changing the oil, oil stains appeared on the floor in my garage. As I can see, no one eliminates the consequences of their work in a place where the employee drains old oil. It's not neatly. More

by SIMPIGUL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Lewis
4.0
This rating includes all reviews, with more weight given to recent reviews.
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April 11, 2024

My decision to buy a car from Honda of the Avenues was greatly influenced by my positive past experiences with their Service Department. I'm committed to only having my vehicle serviced there and I strong More

by BILLPOLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton Dutcher
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Apr 19, 2024 -

Honda of the Avenues responded

Thank you for your continued use of our service department and are glad to have you as a member of the Honda of the Avenues family!

April 11, 2024

This dealership is in a great location, the area for the guest to wait as always clean and comfortable More

by lorraine_cotton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 11, 2024

Service was so smooth and the people were very attentive to my dilemma. My car was taken in without an appointment and I was given a loaner car because they had to order parts. More

by mollyb3056
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor - John Lindstrom and Tech - Christopher Turner
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April 11, 2024

I had a terrible experience the first time but Eric was great and was able to restore by interest in bringing my car here full time More

by JEWELNGATUNYI
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Laurendeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Honda of the Avenues responded

We really appreciate the fact that you gave us a second chance and are glad to hear it went much better! Thank you for your business and we look forward to assisting you moving forward.

April 10, 2024

Jim was attentive, polite, and prompt. Service was very much appreciated. Not a fan of adhering to a word count. More

by mckayrobert04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
This survey is burdensome and poorly designed
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Apr 10, 2024 -

Honda of the Avenues responded

Thank you for the 5 star review. I agree about the word count required. We are working on trying to change that. Thank you for your business and we look forward to seeing you next time. Crista Poynor Service Director

April 10, 2024

Dan is very professional and detail oriented service advisor, Explained the whole process nicely. Great Service. More

by LOKESHENGINEER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Deitrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Honda of the Avenues responded

Thank you for your business and the kind words about Dan. We strive for great service and it's nice to hear we delivered it. Crista Poynor Service Director

April 10, 2024

I received an excellent experience every time, detailed customer service . I had my car work done on time More

by lesdia.rodriguez96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Danley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Mazur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Rodrieguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Honda of the Avenues responded

We love to hear you had an excellent experience. Thank you for sharing and giving us a 5 star review. Crista Poynor Service Director

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