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Honda of the Avenues - Service Center

Jacksonville, FL

4.7
3,052 Reviews
Call Service Center (904) 893-3415

3,052 Reviews of Honda of the Avenues - Service Center

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February 22, 2024

Very professional sales and service department that I highly recommend!! Derrick Gayle in sales and Dan D in service! More

by ROBERTSON_JG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Gayle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Deitrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2024 -

Honda of the Avenues responded

We are so happy that you enjoyed your experience with us! We really appreciate your business and look forward to serving you again in the future!

February 22, 2024

Understaffed and subpar service. Expected to wait for assigned service provider to return from lunch. More

by dianeygreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Deitrick
1.0
This rating includes all reviews, with more weight given to recent reviews.
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February 22, 2024

It is a nice dealership. I've been coming here for a few years and they're friendly and quick More

by ANZH713
Recommend Dealer
Yes
Employees Worked With
Brian Bouchard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2024 -

Honda of the Avenues responded

We are so happy that you enjoyed your experience with us! We really appreciate your business and look forward to serving you again in the future!

February 21, 2024

I appreciate the ability to schedule my appointment online. My service advisor, Marcellus, was friendly and professional. Great customer service all around. I will be bringing my Honda there for furthe More

by chmbers5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcellis Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2024 -

Honda of the Avenues responded

We are so happy that you enjoyed your experience with us! We really appreciate your business and look forward to serving you again in the future!

February 21, 2024

Unprofessional, unreliable, not-trustworthy, insensitive, and dishonest. I would not recommend this dealer to anyone. More

by AKUMBAMU
Recommend Dealer
No
Employees Worked With
Eric Laurendeau
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 22, 2024 -

Honda of the Avenues responded

Thank you for your feedback. While I understand your frustration I will disagree with your statement. We were honest with you on what was found with your vehicle and made you aware of the transmission issue that potentially may need to be replaced due to fluid condition. Due to no shifting issues or codes in the system America Honda will not authorize replacement until those concerns are present. At a dealership level we have to abide by American Honda Guidelines. While it may be frustrating as it is for the dealership, that does not make us unprofessional, untrustworthy or insensitive. If that were the case we would not have made you aware of the issue. We truly value our customers and will always make them aware of concerns with their vehicles and will be their advocate with Honda as we did in your case but unfortunately Honda declined replacement at this time. Crista Poynor Service Director

Feb 22, 2024 -

AKUMBAMU responded

Thanks for your response. I am not surprised that you disagreed with my statement, because I was the one who experienced the pain. However, it is interesting to learn from your note that Honda “denied” to replace the transmission. You didn’t mention that in the report that you gave me. You only mentioned that the van has no issues with the transmission now. This sounds more suspicious than I anticipated. I would certainly bring this up with Honda. In addition to the transmission problem, I noticed a damage to my windshield when I went to pick up my van. I immediately reported it to one of your employees, who politely said “come and talk to my manager tomorrow.” I went there the next day. The manager dismissed my claim and refused to offer any help. You had my van in your custody for three days and you failed to address the damage that happened in those days.

February 20, 2024

When I showed up first thing in the morning, no one was around……I believe they were in back not quite ready to start their day. I asked if someone could put a plastic piece that fell off under the seat. (I More

by FLAMINGOSUE1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Howard
3.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Laurendeau
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shamira Griffin
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February 20, 2024

I had a very tight time line. And they were able to complete all the work and get me out on time. More

by SIM_BETS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bouchard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2024 -

Honda of the Avenues responded

We are so happy that you enjoyed your experience with us! We really appreciate your business and look forward to serving you again in the future!

February 20, 2024

Erik was helpful and transparent with me on the work to that needed to happen, he was great. More

by wfcoffee83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Laurendeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 20, 2024

Very professional, very patient to explain what needed to be serviced on my car. Would request him next time. More

by KARALWILSON329
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Laurendeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric , Evan Dunaway
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February 20, 2024

It's relieving to have a service department that I can rely on to help me keep my car in great health. Eric and Bobby have been great service reps and everyone I've worked with there has been outstanding More

by WYVERNWULF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Laurendeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richie, Valet. 5 stars
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