Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Honolulu Buick GMC

Honolulu, HI

Overview
Employees
Reviews
Vehicles
4.3
1,066 Reviews
Welcome to Honolulu Buick GMC Cadillac. We are a premier Buick, Cadillac, GMC dealer located in Honolulu with an extensive inventory of used cars, trucks, vans and SUVs of nearly every make and model, certified pre-owned Buick, Cadillac, GMC vehicles and the newest selection Buick, Cadillac, GMC available. At Honolulu Buick GMC Cadillac you'll find a passion for excellence in customer service and high quality automobiles. Whether you come to our dealership for auto repair or maintenance, Buick, Cadillac, GMC parts, car detailing or to purchase or lease a vehicle, we make it a priority to exceed your expectations. Check out showroom hours as well as our parts and service departments. Please use the map and address info below for more detailed hours and driving directions. We welcome all customers from Waianae, Ewa Beach, Waipahu, Wahiawa, Kapolei, Kaneohe, Pearl City, Hickam Air Force Base & all of Hawaii. We look forward to seeing you soon.
Contact Dealership
View Awards

2945 N Nimitz Hwy

Honolulu, HI

96819

Directions

By Type

Showing 1,066 reviews

June 16, 2022

Efficient service. Appointment was completed in a timely manner. Requested service completed. Satisfied with service performed. More

by RAMSLOLA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2022 -

Honolulu Buick GMC responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Honolulu Buick GMC Cadillac. We love to hear back from all of our customers and are happy to see such wonderful feedback! We hope to see you again soon! Thank you, Kara DeMello Customer Experience Manager Honolulu Buick GMC Cadillac

Helpful
June 15, 2022

Great experience, super friendly and easy to understand. These guys make you feel like family. I would easily recommend these guys to the world More

by BCHAMBERS2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Hamic
Report | Print
Jun 16, 2022 -

Honolulu Buick GMC responded

Congratulations on your new GMC Sierra! We hope you are loving your new vehicle. We are happy to hear that our staff was able to get you into a new truck and it was a great experience! We hope to see you again in the future! Thank you for the kind words & wonderful review, Kara DeMello Customer Experience Manager Honolulu GMC Buick Cadillac

Helpful
June 13, 2022

the waiting period was long but the customer service was excellent… the job that was done was amazing too More

by NANIHALL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2022 -

Honolulu Buick GMC responded

Thank you for taking the time to leave us feedback! We are happy to hear that we provided you with great customer service. We appreciate your patience and hope you are enjoying your new vehicle. Please feel free to reach out if there is anything we may assist you with. Hope to see you again in the future! Thank you, Kara DeMello Customer Experience Manager Honolulu GMC Buick Cadillac

Helpful
June 04, 2022

They were very helpful and attentive to my needs. I am pleased and will purchase more vehicles in the future More

by BRADs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
Report | Print
Jun 06, 2022 -

Honolulu Buick GMC responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Honolulu Buick GMC ! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

Helpful
May 30, 2022

Irene was super professional and courteous. She made the best efforts to repair my vehicle. Thank you Irene More

by PERRY808
Price
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson
Report | Print
May 31, 2022 -

Honolulu Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Irene delivered such a great experience! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Helpful
May 17, 2022

This dealership has only 2 mechanics. The general manager, not sure if he is the same one. But, he is the problem. Last service, I had to wait 1 month before I could have the truck taken More

by gyoshimura003
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Samantha Earl
Report | Print
May 17, 2022 -

Honolulu Buick GMC responded

Mr. Yoshimura, It's discouraging to see that you had a negative experience. We apologize for the previous services taking longer than expected; at the height of the pandemic we did face many unforeseen obstacles and loss of employees. We, like many other dealerships and businesses are actively trying to hire additional staff to better support our operations and assist our customers. If we are unable to accommodate the time frame requested by a customer it is an option to reach out to other GM dealerships, we never want to make a customer feel obligated to wait for services. If you'd like to reach out directly about your experience please feel free to email or call (808) 792-4573. Thank you, Kara DeMello Customer Experience Manager KaraDeMello@lithia.com Honolulu Buick GMC Cadillac

Helpful
May 16, 2022

I liked the customer service at this dealership. The service department staff are very personable. More

by EATOND002
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley
Report | Print
May 16, 2022 -

Honolulu Buick GMC responded

Doris, Thank you for your kind words and loyalty! The service department always looks forward to seeing you. Please don't hesitate to call if there is anything else we might be able to help you with. Also a big thank you for the amazing treats! Thank you, Kara DeMello Customer Experience Manager Honolulu Buick GMC Cadillac

Helpful
May 12, 2022

Excellent custom service by sales rep North, Finance mgr, and the whole staff….Facility/lounge/waiting area and heads was super clean, cool, and very comfortable……BEST EXPERIENCE YET/EVER! Mahalo and GOD ble More

by TALA_ULI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : North
Report | Print
May 12, 2022 -

Honolulu Buick GMC responded

Tala, Thank you for taking the time to leave us this wonderful review! We love to see customers leave with a smile & a great experience! We will pass on the kind words to North and the rest of the team. Please do not hesitate to reach out if there is anything we might be able to help you with. We hope to see you again in the future! Thank you for choosing Honolulu Buick GMC Cadillac, Kara DeMello Customer Experience Manager Honolulu Buick GMC Cadillac

Helpful
May 09, 2022

Very efficient , on time . Satisfied with the service . Very friendly . Thank you very much for the service More

by MAGALLRQ2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson
Report | Print
May 10, 2022 -

Honolulu Buick GMC responded

It's great to hear that Irene was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Honolulu Buick GMC ! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Helpful
May 03, 2022

When i arrived i was greated my a service advisor and she took my information down and asked if a needed a ride. I told her no and that she would give me a call when it was done. Very good customer service More

by Donald
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All the service department, Samantha Earl
Report | Print
May 04, 2022 -

Honolulu Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Helpful
1
...
59
60
61
...
107