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Honolulu Buick GMC - Service Center

Honolulu, HI

4.2
637 Reviews
Call Service Center (808) 836-7007

637 Reviews of Honolulu Buick GMC - Service Center

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May 09, 2023

Service was fine. Scheduling for service is horrible, badly needs to be improved! No one returned my calls after several attempts over months. I had to drive to the More

by rs.andrews2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Diaz
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May 13, 2023 -

Honolulu Buick GMC responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Helpful
May 02, 2023

Great service from when we walked in the front door. Very easy and no pressure sales. Would buy from them again. More

by RENO3
Recommend Dealer
Yes
Employees Worked With
Jenn Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Morey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2023 -

Honolulu Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Helpful
May 02, 2023

Customer Service was on point. I'm a very satisfied customer who would recommend family and friends. Much Mahalo! More

by CHRISTINA.SIAMANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson, Ashley Iwasaki
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May 03, 2023 -

Honolulu Buick GMC responded

Thank you for the kind words for our service department, Christina! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Helpful
April 29, 2023

1) Impossible 2 make reservation on line or calling - had to drive to facility. 2) Had 8:00 a.m. reservation Apr 21, but at 3:00 p.m. they had not begun work on the car - had to return with car Apr 24 for 3 More

by CaddyShack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Irene Nicholson
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Apr 29, 2023 -

Honolulu Buick GMC responded

Aloha! We're sorry to hear your recent visit did not meet your expectations! We're always working to improve the customer experience. Please try our new automated appointment system 24 hours a day, 7 days a week for your next appointment! Thank you, Honolulu Cadillac Service Team

Helpful
April 28, 2023

Everything was great except the online 'track the progress of the service you're having done' program didn't work. They had my car for 3 days & the tracker never left the arrival status. More

by SRICKEY
Recommend Dealer
Yes
Employees Worked With
Javier
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Apr 30, 2023 -

Honolulu Buick GMC responded

Quality customer service is always our number one priority, and we will share your comments with the team Thank you for choosing Honolulu Buick GMC , we look forward to having you as one of our valued customers for many more years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Helpful
April 28, 2023

I worked with Sean and he was very helpful. He was very professional, knowledgeable, and insightful. More

by BREDDING29
Recommend Dealer
Yes
Employees Worked With
Sean Hamic
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2023 -

Honolulu Buick GMC responded

Thanks for sharing your thoughts about your experience with Honolulu Buick GMC . We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Helpful
April 23, 2023

Long wait times to speak with a representative. No return calls, text message. No reply. No response. More

by CHARLITAMAHOE
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Irene Nicholson
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Apr 27, 2023 -

Honolulu Buick GMC responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your experience in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Helpful
April 21, 2023

The worst dealership I’ve been to. They have all types of problems & their cars are plugs. More

by jarret.pao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Irene
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Apr 25, 2023 -

Honolulu Buick GMC responded

Thank you for providing this feedback, and we apologize for not providing you with a better experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Helpful
April 21, 2023

Irene Problem came back in 24 hours. Wasted time and over $200. Irene was good. More

by OKUSOONG
Recommend Dealer
No
Employees Worked With
1
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Apr 25, 2023 -

Honolulu Buick GMC responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Helpful
April 20, 2023

Great service on my Cadillac. Thank you very much. I just wanted to let you know! More

by DICK.BOYD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2023 -

Honolulu Buick GMC responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Honolulu Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Helpful
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