Honolulu GMC Cadillac

The service manager Ashley, and the service advisor Irene are both top notch customer service people. It’s extremely difficult to communicate with unhappy/disenfranchised customers. The nature of their w are both top notch customer service people. It’s extremely difficult to communicate with unhappy/disenfranchised customers. The nature of their work is such, and even though they chose that line of work, it is nevertheless extremely difficult to speak to people nicely while being spoken to discourteously. Especially on a Saturday!! Suffice to say that with all that was going on that day, Irene and Ashley, who helped with an entirely different matter that is way too long to type here, deserve your respect and thanks for restoring my faith in GMC service. In service departments in general, and specifically this GMC here in Honolulu. More

Nick was polite and professional. We appreciated his service in finding us a vehicle. There was a communication error with our purchase, but we are understanding and will continue to We appreciated his service in finding us a vehicle. There was a communication error with our purchase, but we are understanding and will continue to be loyal clients to this dealership. Mahalo More

Need to improve on customer service. Calling customer for an update is a must. Oh and there must be change in answering the phone. It’s so hard to get a hold of a sales representative th Calling customer for an update is a must. Oh and there must be change in answering the phone. It’s so hard to get a hold of a sales representative there. More

Dante wasn’t sales person and he was very knowledgeable about the 2023 Cadillac ct6 about the 2023 Cadillac ct6 More

Had a great time there service was excellent Irene was nice and helpful tech was on it nice and helpful tech was on it More

The Buick gmc dealership near HNL Airport is a mid size dealership and the people working there is very nice and helpful, me as a so to speak lone wolf with not much money and a crapy trade in for a car, t dealership and the people working there is very nice and helpful, me as a so to speak lone wolf with not much money and a crapy trade in for a car, the sales rep. work a miracle for me. all I can do is say thank you very much.. More

Kept me informed and updated me when my car would be ready to be picked. ready to be picked. More

Traded in a Silverado 5. 3 Custom, came out with a Sierra 3.0 AT4. Andrew help with with everything. Staff was great, would recommend anyone who willing to get a newer vehicle 3 Custom, came out with a Sierra 3.0 AT4. Andrew help with with everything. Staff was great, would recommend anyone who willing to get a newer vehicle. Thanks again GMC Honolulu More

I have had my brand new 2023 GMC Sierra Denali less than 2 months and it has spent approximately 14 days at the service department . Spare tire mount not secured properly Tire Pressure Monitor System d 2 months and it has spent approximately 14 days at the service department . Spare tire mount not secured properly Tire Pressure Monitor System did not work the day o got home with the truck A valve that was damaged by water and caused brake failure and almost caused me to hit an innocent family and me and my family to suffer sleep issues. Lastly the Sun roof is leaking The GM said all of this is minor stress and that he fixed the issues with the truck and what else should I ant from him. I forgot to add they gave me blackout emblems if I made a good rating for them. I recommend no one by a truck from this dealership. Also please reach out to everyone you know and tell them to spread the word. I ask all Military to stand up if they have had issues and we can stop things like this. Thank you for taking the time to read my survey! Daniel More

This time around the service was quick and I was able to get through the phone line. get through the phone line. More