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Honolulu GMC Cadillac

Honolulu, HI

Overview
Employees
Reviews
Vehicles
4.2
1,268 Reviews
Welcome to Honolulu Buick GMC Cadillac. We are a premier Buick, Cadillac, GMC dealer located in Honolulu with an extensive inventory of used cars, trucks, vans and SUVs of nearly every make and model, certified pre-owned Buick, Cadillac, GMC vehicles and the newest selection Buick, Cadillac, GMC available. At Honolulu Buick GMC Cadillac you'll find a passion for excellence in customer service and high quality automobiles. Whether you come to our dealership for auto repair or maintenance, Buick, Cadillac, GMC parts, car detailing or to purchase or lease a vehicle, we make it a priority to exceed your expectations. Check out showroom hours as well as our parts and service departments. Please use the map and address info below for more detailed hours and driving directions. We welcome all customers from Waianae, Ewa Beach, Waipahu, Wahiawa, Kapolei, Kaneohe, Pearl City, Hickam Air Force Base & all of Hawaii. We look forward to seeing you soon.
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2945 N Nimitz Hwy

Honolulu, HI

96819

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Showing 1,268 reviews

March 24, 2023

I love the service here . Everyone is so helpful. Good communication, nice waiting atea And the shuttle is so helpful if you have to get to work,while your car is being serv More

by DIANE16MANCINI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson, Ashley Iwasaki
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Mar 27, 2023 -

Honolulu GMC Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Honolulu Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 22, 2023

Rep Irene and her Team provided great service. Hospitality was awesome and professional. Customer service was good. More

by TANA.ALUALU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson
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Mar 23, 2023 -

Honolulu GMC Cadillac responded

Tana, Thanks for sharing your thoughts about your experience working with Irene and our team here at Honolulu Buick GMC. We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 22, 2023

Sam in the service area is great. They need to answer their phone and provide better first response to the customer. More

by SARGENTR002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam is iutstanding
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Mar 23, 2023 -

Honolulu GMC Cadillac responded

Thanks for sharing about your experience with Honolulu Buick GMC. Sam and our team appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Mar 24, 2023 -

SARGENTR002 responded

Happened again! System was down for a safety inspection so after waiting and planning my day/time, no go on the inspection. Scheduled for another day but gave up and called to cancel. Of course, after several calls, no answer/ no response. Someone seriously needs to answer the phone and provide customer support by returning a call. For a high end car dealership, the service is mediocre!

March 22, 2023

Irene Nicholson and Jeff Are the only representatives to give customer service. The others need to be trained to give service. More

by CAROLDEAN42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson, Ashley Iwasaki
Report | Print
Mar 26, 2023 -

Honolulu GMC Cadillac responded

Carol, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 21, 2023

Nick was polite and professional. We appreciated his service in finding us a vehicle. There was a communication error with our purchase, but we are understanding and will continue to More

by KEAOHANA
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Nakama
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Lee
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Mar 21, 2023 -

Honolulu GMC Cadillac responded

Mahalo, Thank you for your very kind review. Nick and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honolulu Buick GMC. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 21, 2023

I appreciate Irene and the hard work she does to keep this Honolulu location running. Unfortunately it’s almost impossible to have an answered phone call because she is on her own basically. I’m particul More

by LAULU83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Irene Nicholson
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Mar 26, 2023 -

Honolulu GMC Cadillac responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Apr 06, 2023 -

LAULU83 responded

The last year trying to call the service department has been frustrating as it has been very rare that I have someone answer my call. I will leave multiple message via voice mail and online chat however, I don’t get a reply. Just today I found out my AC does not work…again. I had it fixed last year October after having to wait 2 months!!! It took 2 whole days to have the diagnostic finalized, another day and a half to have the warranty finalized and two days for the repair. All while that was happening I didn’t have a vehicle offered to me from the beginning and I had to ask on day 3 is a loaner was available. Now finding out that my AC is not working again, I waited an hour for someone to answer the phone and told I have to wait another month for my vehicle to be “diagnosed “ to see what the problem is. I was also told that you have only 3 technicians working. That is not good enough and I’m very disappointed. I paid a lot of money for my car, brand new off the lot and put down 50k cash as well because I believed I was going to receive top quality service. Since purchasing my vehicle it always seems like there is such a long wait time. Unfortunately a free car wash is not going to make up for the months of waiting. My sister has purchased a truck from you just last year and has had even worse luck dealing with the service department having multiple problems and I feel horrible as I encouraged them to buy from you folks. I have even paid out of pocket and taken my vehicle to other places to get a service because they can have it done within an hour and are willing to accommodate me. It’s a shame because I paid GMC to have extended warranty and oil changes. I shouldn’t have to go somewhere else and pay extra.

March 21, 2023

The service manager Ashley, and the service advisor Irene are both top notch customer service people. It’s extremely difficult to communicate with unhappy/disenfranchised customers. The nature of their w More

by KUDANIELS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson, Ashley Iwasaki
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Mar 23, 2023 -

Honolulu GMC Cadillac responded

Thank you so much for your excellent review! We are so glad that Ashley and Irene had the opportunity to work with you, and we are thrilled that you found your experience with us here at Honolulu Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 20, 2023

Need to improve on customer service. Calling customer for an update is a must. Oh and there must be change in answering the phone. It’s so hard to get a hold of a sales representative th More

by kawohi08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson, Ashley Iwasaki
Report | Print
Mar 21, 2023 -

Honolulu GMC Cadillac responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 19, 2023

Dante wasn’t sales person and he was very knowledgeable about the 2023 Cadillac ct6 More

by RANDALL.MOUDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheldon Ahlo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kara Demello
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Mar 20, 2023 -

Honolulu GMC Cadillac responded

Thanks for sharing about your experience with Honolulu Buick GMC . We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 18, 2023

Had a great time there service was excellent Irene was nice and helpful tech was on it More

by unclebully51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herman Teves, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson
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Mar 20, 2023 -

Honolulu GMC Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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