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Honolulu GMC Cadillac

Honolulu, HI

Overview
Employees
Reviews
Vehicles
4.2
1,269 Reviews
Welcome to Honolulu Buick GMC Cadillac. We are a premier Buick, Cadillac, GMC dealer located in Honolulu with an extensive inventory of used cars, trucks, vans and SUVs of nearly every make and model, certified pre-owned Buick, Cadillac, GMC vehicles and the newest selection Buick, Cadillac, GMC available. At Honolulu Buick GMC Cadillac you'll find a passion for excellence in customer service and high quality automobiles. Whether you come to our dealership for auto repair or maintenance, Buick, Cadillac, GMC parts, car detailing or to purchase or lease a vehicle, we make it a priority to exceed your expectations. Check out showroom hours as well as our parts and service departments. Please use the map and address info below for more detailed hours and driving directions. We welcome all customers from Waianae, Ewa Beach, Waipahu, Wahiawa, Kapolei, Kaneohe, Pearl City, Hickam Air Force Base & all of Hawaii. We look forward to seeing you soon.
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2945 N Nimitz Hwy

Honolulu, HI

96819

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Showing 1,269 reviews

March 02, 2023

The ac service was great, nice and super cold. We had to wait long time for the service date but only took 2 days of service and we understand. More

by JASMINEBUALUAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson, Ashley Iwasaki
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Mar 02, 2023 -

Honolulu GMC Cadillac responded

Jasmine, thanks for sharing about your experience with Honolulu Buick GMC. We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 02, 2023

Needs to close permanently! They sale vehicles that are faulty. Had a total break failure 2 weeks after I purchased my 2023 Denali. The GM offered to pay my first payment to re More

by BIGBODY08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kalai Mukawa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justen Chilcoat
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Mar 02, 2023 -

Honolulu GMC Cadillac responded

Hi Mr. Romano, the module damaged from excessive water exposure was replaced and the issue was resolved quickly! We don't manufacture the vehicles, but we do our best to repair any faults or defects! Offering to pay your first payment was a gesture to show that we value your time and appreciate your business. We hope you are enjoying the free black out emblems we gave you. They sure make your Sierra look amazing!! Please let me know if you any further issues with your vehicle and we will get them resolved asap! Our offer to buy your vehicle always stands if you are unhappy! Thank you! Justen Chilcoat

Mar 02, 2023 -

BIGBODY08 responded

Mr. Chilcoat, Thank you for reminding me about the “free blackout emblems” and I agree they make it look amazing. You forgot to mention that you gave those to me because the day I drove the truck home the Tire Pressure Monitors DID NOT WORK AND THERE WAS A LOUD RATTLING BECAUSE THE SPARE TIRE BRACKET WAS LOOSE. I had to drive around for a week with that default light on. You also forgot to tell everyone that it took all day to fix because you had the wrong monitors and had to take some from a different tire.

Mar 02, 2023 -

BIGBODY08 responded

Mr. Chilcoat your staff also told me during the battery issue that these GMC trucks don’t have the appropriate battery charge to maintain The electronics that the truck has. If you would have told me that during the purchasing process I wouldn’t have bought the truck. I ask that you please inform everyone coming to your dealership of this issue prior to them spending almost $90,000 on a truck.

Mar 03, 2023 -

BIGBODY08 responded

One other thing that happened is they leave customers personal information laying out where anyone can see it. I saw Name, Phone numbers, and addresses of people that brought their vehicles there. We all know with that information someone could easily still your identity. Mr. Chilcoat if your standing by your actions I would like you to let me talk to your customers prior to them buying a vehicle and share my experience and yes I will tell each customer about the blackout emblems you have me.

March 01, 2023

Oil change was completed within 1 hour of schedule appointment. Service by the attending young lady was superb and outstanding. Provided a welcome and directions for vehicle service. While having b More

by Adrian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot the sweet busy little ladies name...
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Mar 02, 2023 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your feedback with us, Adrian. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 01, 2023

Great deal, awesome customer service, very family oriented, would definitely recommend to family and friends. More

by TERRANCE.LAMYUEN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kalai Mukawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenn Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 02, 2023 -

Honolulu GMC Cadillac responded

Thank you for your business and this review, Terrance. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

March 01, 2023

Once you get past the problems of not answering their phones or messages, the service department was wonderful. Because it would be longer than expected, they provided a ride all the way back to Waianae. More

by EDWARD_ADAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Iwasaki
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Mar 02, 2023 -

Honolulu GMC Cadillac responded

Thank you, Edward! It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honolulu Buick GMC! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

February 26, 2023

Oil change was not done as promised. 3 hour wait turned into 6 hour wait More

by MAKAHAGIRL1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
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Feb 26, 2023 -

Honolulu GMC Cadillac responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Feb 27, 2023 -

MAKAHAGIRL1990 responded

I was told it would take 3 hours for the oil change which I do think that's too long of a wait but I did need my oil changed and I waited there. After 4 hours my friend picked me up to get something to eat then had him bring me back to the dealership to see if my truck was done and it was. I would've appreciated a phone call that my truck was completed the fact that it wasn't ready within the 3 hours I was told. Ive never waited more than 3 hours for an oil change, and if it wasn't going to be completed within 3 hours, I would've planned accordingly for someone to pick me up.

February 25, 2023

Everyone was helpful and responsive. It was one of the easiest most comfortable car buying experience I've had. More

by ALUIKWAN1966
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Nakama
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2023 -

Honolulu GMC Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honolulu Buick GMC . Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

February 24, 2023

My wife and I purchased a 2018 Buick Encore from your dealership last week. The sales and finance staff were extremely kind, helpful and professional. The purchase of a new vehicle is not always an easy More

by SteveS
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Morey
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Feb 26, 2023 -

Honolulu GMC Cadillac responded

Thanks for sharing about your experience with Honolulu Buick GMC. We appreciate your business, Steve, and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

February 23, 2023

Only problem is staff getting back to you when they say they will. Other than that okay. More

by MRSAKING
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Hamic, Andrew Morey
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Feb 23, 2023 -

Honolulu GMC Cadillac responded

Thank you so much for choosing Honolulu Buick GMC! Please don't hesitate to let us know if we can be of any more assistance. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

February 23, 2023

No one return my messages even leaving 3-4 calls. Need to go in person. More

by CSI0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Huang
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2023 -

Honolulu GMC Cadillac responded

I'm sorry to hear about your experience and apologize for the lack of communication on our part. If you don't mind reaching our to me directly, I would appreciate the opportunity to address your concerns. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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