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Honolulu GMC Cadillac

Honolulu, HI

Overview
Employees
Reviews
Vehicles
4.2
1,269 Reviews
Welcome to Honolulu Buick GMC Cadillac. We are a premier Buick, Cadillac, GMC dealer located in Honolulu with an extensive inventory of used cars, trucks, vans and SUVs of nearly every make and model, certified pre-owned Buick, Cadillac, GMC vehicles and the newest selection Buick, Cadillac, GMC available. At Honolulu Buick GMC Cadillac you'll find a passion for excellence in customer service and high quality automobiles. Whether you come to our dealership for auto repair or maintenance, Buick, Cadillac, GMC parts, car detailing or to purchase or lease a vehicle, we make it a priority to exceed your expectations. Check out showroom hours as well as our parts and service departments. Please use the map and address info below for more detailed hours and driving directions. We welcome all customers from Waianae, Ewa Beach, Waipahu, Wahiawa, Kapolei, Kaneohe, Pearl City, Hickam Air Force Base & all of Hawaii. We look forward to seeing you soon.
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2945 N Nimitz Hwy

Honolulu, HI

96819

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Showing 1,269 reviews

November 10, 2021

Service was great and everything was good to go.. Customer service was outstanding especially Samantha Earle. More

by reggie_shun1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Earl
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Nov 10, 2021 -

Honolulu GMC Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 08, 2021

Everyone was helpful and the experience was great. They prepared the paperwork in record time and helped me get my insurance lined out. And Carlito stayed late to help us. More

by ITSALLGOOD0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlito
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Nov 08, 2021 -

Honolulu GMC Cadillac responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honolulu Buick GMC! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

November 05, 2021

Sales Need more communication.less ignoring text and phone calls and try helping more.poor customer service More

by NEDLICJC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Lee
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Nov 05, 2021 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. Providing a positive experience is our top priority, and we'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. We appreciate your business and hope to hear from you soon. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

November 04, 2021

Receptionist was informed that my vehicle was blocked in and she was conversing with another employee in the parking lot after I told her I was in a rush. Moments later, I received a call from the service More

by Geri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Huang
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson, Samantha Earl, Alan Edwards
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Nov 21, 2021 -

Honolulu GMC Cadillac responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 04, 2021

Assessment of car helped me to make a decision on trading it for a new car. Very helpful. Thanks! More

by DJC-Aura-Svc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juanita Ocampo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha Earl
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Nov 05, 2021 -

Honolulu GMC Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 03, 2021

I am still trying to simply get a price and availability on an Acadia...the dealer keeps contacting me to ask questions, but I cannot seem to get a straight answer from them, and I expect it is probably bec More

by jaynerwilliams
Recommend Dealer
No
Employees Worked With
Jon Palting, Tina Amadeo
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Nov 20, 2021 -

Honolulu GMC Cadillac responded

Thank you for bringing this to our attention. If you'd be willing to provide more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that reaches out to our dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

November 03, 2021

Alan and his crew never fail to perform in a professional and timely manner for me. I manage a fleet of multiple vehicles and they handle everything I need. More

by PCUNNINGHAM0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheldon Ahlo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson, Samantha Earl, Alan Edwards
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Nov 04, 2021 -

Honolulu GMC Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Honolulu Buick GMC . Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 02, 2021

Our salesman John was very knowledgeable, patient and friendly. He made purchasing process comfortable enjoyable. More

by MVIDA808
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Palting
Report | Print
Nov 02, 2021 -

Honolulu GMC Cadillac responded

Thank you for your business and this review. We're happy to hear John and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

October 27, 2021

I had a very poor experience and do not want to return. Sales department needs to change their tactics. More

by JACKIEHONG64
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Wong, Matt Marks, Samantha Earl
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Nov 13, 2021 -

Honolulu GMC Cadillac responded

Jackie, We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

October 23, 2021

Save your time and look somewhere else! No consideration for our time and no respect given. To much of a hassle going back and forth! Find someone else. More

by Sandyssmaryss
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kalai Mukawa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Wong, Sasha Mansaw
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Nov 09, 2021 -

Honolulu GMC Cadillac responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

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