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Horne Kia
Gilbert, AZ
588 Reviews
Whether you're from Gilbert AZ, Tempe, Scottsdale, Phoenix or anywhere in between, you can rest assured that when you shop for a new or used Kia, you're shopping for quality and reliability, no matter which model appeals to you.
Qualifying for a loan or Kia lease couldn't be easier with our on-site financial enthusiasts at your back. We know all of the ins and outs of finding quality financing solutions, and that means you can spend less time going over paperwork and more time enjoying your new car.
Once you're behind the wheel as an owner, Horne Kia continues to support your driving needs through our onsite service center. Our team is well-versed in everything automotive and utilizes the latest Kia parts, so you can count on solid routine maintenance and timely repairs when they're needed.
When you can come to Horne Kia, you can have your Kia wishes granted. And let's face it: you deserve nothing less. Located at 1465 E Motorplex Loop in Gilbert. We know our job isn't finished until you're completely satisfied.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 588 reviews
Helpful October 26, 2023
The salesman I had was pleasant and helpful. His name is Daniel. He did not pressure me to buy. His name is Daniel. He did not pressure me to buy. More
by Vale7Seven
October 26, 2023
HELLO I PURCHASED A 2023 KIA SORENTO X LINE FROM HORNE KIA AND I LOVE IT I LOVE THE POWER IT HAS ON TOP OF ALL OF THE FEATURES IT CAME WITH I'M STILL FINDING NEW THINGS IT DOES GREAT VEHICLE IF YOU'RE LOO KIA AND I LOVE IT I LOVE THE POWER IT HAS ON TOP OF ALL OF THE FEATURES IT CAME WITH I'M STILL FINDING NEW THINGS IT DOES GREAT VEHICLE IF YOU'RE LOOK FOR AN SUV THIS IS THE ONE TO GET More
by SCRAIG1013
Employees Worked With
JAUN VELASCO
October 25, 2023
If I could rate this car dealership with zero stars, I most certainly would. My initial contact was with Mr. Justin Hack, and I should have heeded the warnings from some of the reviews I had read about th most certainly would. My initial contact was with Mr. Justin Hack, and I should have heeded the warnings from some of the reviews I had read about this dealership. First and foremost, his communication leaves much to be desired. You start working with him for a few days, and then he inexplicably hands you off to someone else, only to avoid you when you submit a credit application and get passed along to another person you don't even know. It's frustrating because you build trust in him, and then he vanishes without explanation. This experience was highly unprofessional. Enter the Internet Director Manager, AL Burton, who gets involved and proves to be even worse than Justin. As someone who values customer service and honesty, I provided Justin with details about my trade, even getting it appraised by their office, and they provided me with numbers, fully aware of the negative equity in my car. I was trying to get out of my current vehicle, and Justin told me that the EV6 had a magical $12,000 rebate that would cover my negative equity, which they knew about before running my credit. However, after that, they take days to respond, leaving you in the dark. I've purchased many cars in the past, and no one has treated me as poorly as this dealership. After a conversation with AL yesterday, he insisted that I come in to get a car, but I refused until the financing was finalized and the deal was secured. Then today, I received a call from Justin Hack with a rude tone, essentially telling me my credit is subpar, and the way he communicated with me was utterly disrespectful. His condescending tone was not appreciated, and it was clear he did not value my time or my concerns. I invested a significant amount of time speaking with Justin and this dealership, only for Justin to inform me that the General Manager's stance contradicted what AL had told me just the day before regarding my deal and the ability to work with my credit scores. They lied, ran my credit, and treated me poorly. I would strongly advise against dealing with Horn Kia. I will never recommend this dealership to my family or friends. I am a strong believer in reviews, and I will make sure to share my experience with everyone. As human beings, we are raised to treat others with respect. It's perplexing that I can secure a loan from Mercedes and Lexus under the same circumstances but not with Kia. Be cautious when dealing with this place, and I hope my experience was not influenced by racial bias, as I am prepared to escalate the matter to the Better Business Bureau if necessary. More
by MomofAGKC
Employees Worked With
Justin Hack, AL Burton
October 25, 2023
Tony was outstanding from the minute I walked in the dealership. He wasn’t pushy and listened to my needs, which is rare in a dealership! Every person I came in contact with was kind and hospitable. Def dealership. He wasn’t pushy and listened to my needs, which is rare in a dealership! Every person I came in contact with was kind and hospitable. Definitely go to Horne Kia if you want to buy a car! More
by Lindsey B.
Employees Worked With
Tony Durazo
October 15, 2023
Can someone please call me back-bought new 2023 K5-back window defective- went in for repair waited 5.5 hours. Came home AND when I tried the window it is NOT WORKING again. Called and Called- they have no window defective- went in for repair waited 5.5 hours. Came home AND when I tried the window it is NOT WORKING again. Called and Called- they have not called back. Another issue in which we have been waiting months for them to get the part in was due to a parking sensor bracket . Called them and found out that they had the part- but no one called us. Now we're waiting for a call back and it has already been a week. PLEASE CALL DAWN OR CHARLES HOLMES CAN YOU PLEASE CARE ABOUT YOUR CUSTOMERS AFTER THE SALE ALSO? YOU HAVE OUR NUMBER. CAN YOU BUY THE CAR BACK AND GIVE ME MY $10,000 THAT I PUT DOWN? More
by dholmes888
Employees Worked With
Bryan in service
October 08, 2023
Great customer service and no pressure which was such a relief and very different from other dealerships! relief and very different from other dealerships! More
by 01_ramrod_quavers
October 03, 2023
We are thrilled with the customer service at Horne Kia! Trey, Josh and everyone else we dealt with were wonderful. I highly recommend this dealership if you are looking for a new car! Trey, Josh and everyone else we dealt with were wonderful. I highly recommend this dealership if you are looking for a new car! More
by slweingartz
Employees Worked With
Trey sales department
