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Hubert Vester Toyota - Service Center

Wilson, NC

4.4
580 Reviews

580 Reviews of Hubert Vester Toyota - Service Center

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July 05, 2024

Always polite and friendly. Easy to get an appt. Keeps you informed about you vehicle status while you wait. More

by CLMILLER684
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Seamster
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2024

The entire team at Hubert Vestor Toyota helped me to find my dream SUV! Kevin Li in particular went above and beyond to ensure I was happy through the entire process and he kept the line of communication s More

by D.DALENNA
Recommend Dealer
Yes
Employees Worked With
Kevin Li
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2024

After my tires were rotated the wheel covers were not put back on correctly!!! Broken and unable to be fixed!!!! I called and per Angel no manager or supervisor available. Told her the problem and she says s More

by SEAGROVESC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angel Holland
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I understand there are two people there named Angel. I talked to the one in service.
Jun 28, 2024 -

Hubert Vester Toyota responded

First, let me thank you for your honest feedback, re: your recent Service visit. I apologize for us falling short in delivering an exceptional experience to you. We damaged your wheel covers and you contacted us to bring the matter to our attention, but no one reached back out to you to resolve the issue. Our delay in responding to your concern is another failure on our part. I can understand your frustration and why your confidence in us has evaporated. I tried to speak with you earlier, but got no answer and the call ended without allowing a voicemail option. At your earliest convenience, if you would be so kind to contact me directly (252-401-3008), I would like the opportunity to speak with you and work toward a resolution. I appreciate your patience and hope to hear from you soon. Lisa Owens Customer Relations Manager

June 20, 2024

2 Hours for an oil change and tire rotation is way to long especially when you have made an appointment. More

by mkmurphy04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 12, 2024

Excellent customer service every time we bring a vehicle in for service will absolutely be back More

by sajeflo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Seamster
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 11, 2024

The service department scheduled an appointment for me promptly for the day after I called to request service. A detailed report/statement was printed and given to me upon the completion of the work. Th More

by gloriabartholomewhorton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Seamster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett A. Elliott
June 01, 2024

Exceptional service once again. Philip is quite professional and the technicians talented and keen on finding solutions. More

by SHACKELFORD.CA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Seamster
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024

The service experience was wonderful. Attentive to everything I ask, very prompt and professional would recommend anyone. More

by Khssi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Hough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bonnie Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Holland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Lippert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Lassiter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julio Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024

Took our 2016 RAV 4 in for maintenance check, new battery & Johnston County NC Inspection. Upon checking out we were told they could not do The Inspection as computer issues. Should have been contacted pri More

by LINDA.SCRUGGS245
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Angel Holland
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2024

Something always missing when I take my car there and they never have a answer I call they always play dumb I bought 6 cars there 4 brand new never again More

by WIGGINS.MCCULLON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob Fields
May 25, 2024 -

Hubert Vester Toyota responded

Mr. Wiggins, thank you for your honest feedback. We certainly would like the opportunity to resolve any issues. Please expect a call from our Service Manager, Ryan Lippert to discuss your concerns. Again, thank you for bringing this to our attention. Lisa Owens Customer Relations Manager

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