Always a great experience. They are always professional , knowledgeable and make you feel like they care. Always keep you updated. I did have an issues with car after it was "fixed" that could have resulted in a very bad incident. Luckily it didn't. Because of it I did not feel comfortable in my car so I bought a new one. I would have liked a better deal but the sales person was great and I love my car Thanks.
A major repair is never a pleasant experience, however Nate and his staff went out of their way to keep the repair in the price parameters that we discussed which included some additional work that was not planned on. It's a pleasure to deal with people that stand by their word and stand by their estimates
We have bought many Ford vehicles from Hudson Ford over the years. When we are not buying, we are still there for service. It is the best service Dept. we have ever experienced. Extremely straight forward, honest, respectful, etc.. The loaners are also the best we have ever been given. They are brand new vehicles. When my truck had a recall they give me a newer truck of the same model as a loaner, and these are far from being bare bones loaners.
Horrible service department personnel, called to ask a few questions regarding brake lights not working, Nate just laughed at my questions and said need to bring vehicle in and do diagnostic testing and would be $139 plus. That's all we can do, can't talk over the phone, really... Thanks for your knowledge Nate... Will never go/call here again, been a Ford owner for 35 years..
Took escape in for check and recall.Took vehicle home did not seem to start right.was leaving on vacation next day.Kelley got our vehicle in late in the day.Not sure who tech was, but they found the problem and got us on the road.Drove 500 mi today no problem. Thanks Kelly and thank the tech who I assume worked late for us
"Very unhappy with any service contract from Hudson Ford!! "
- daniel moss
Bought a 2014 Ford Flex and purchased a service contract. Not the cheep one the top of the line. Had an issue with the taillight full of moisture. Neither Ford or All State the contract provider would replace. After many calls still no replacement said would split the price with me at a cost of 300.00. Am now looking into getting my money back from Hudson Ford for a useless contract. By the way paid 2500.00. I'm sure this will be almost impossible or I will get a fraction of what I paid. Don't be fooled by the service contract as they push it VERY HARD!!!!! At Hudson Ford!!! All employees of Hudson were good but the contract is worthless!!
Had again an amazing experience. I drive from Baldwin to come to this dealership for oil changes, ect. Each time I have had knowledgeable people that don't sell you services that aren't really needed. I was in and out within about 1/2 hour on a Saturday morning with no appointment. I will come back again with out a doubt