Scheduled an appointment for diagnostic and fix for 2 recalls on my daughter's 2013 Ford Fiesta, which had a 10 year 150,000 mile extended warranty. She was experiencing exactly the items listed as part of the recall. Jim the service manager first tried to say it wasn't part of the recall and came up with his own version of what that should look like (which was different than what was published by Ford). When proved wrong by supplying evidence of the manufacturer's description, he tried to charge for a diagnostic to see if the issues were related to the recall (can you say shady and scammer?), when I refused, he told us to find a different service center which at this point I was going to do anyway due to lack of trust for this service center manager and his complete lack of customer service. My experience with a different recall for my Chevy was seamless and superb, so I expected the same from Ford. Boy was I mistaken! Jim's customer service skills are not fit for any job let alone a management position where keeping customers is the key.