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Hudson Ford - Service Center

4.0

17 Lifetime Service Reviews

2020 Crest View Dr, Hudson, Wisconsin 54016

17 Reviews of Hudson Ford - Service Center

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January 16, 2019

"Absolutely great"

- Ol Wally

I brought my f-150 in for some small issues and to have some recalls taken care of. Hudson ford gave me a brand new Ford Explorer until my truck was completed. Did a great job and I drove away happy.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kelly Bradley
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nate Wood
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 11, 2019

"The Best for at Least 500 Miles"

- Leatherneck 1775

Hudson Ford continues to exceed expectations. Key factor is the consistent staff, who know me by name. I don't go anywhere else for my service.

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Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Kelly Bradley
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mike Holec
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
John Otremba
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 11, 2019

"Great service"

- Tony

I set up an appointment online for an oil change & tire rotation,got in right on time. Also had an estimate done for some future work I need done. A big thank you to John Otremba in the service department for helping me with everything I needed. Fast and efficient service area.

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Recommend Dealer
Yes
Employees Worked With
John Otremba
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 07, 2018

"Transmission "

- Josh Roloff

Hello, I had my ford explorer serviced at hudson Ford. The explorer had transmission problems going into reverse. It would go into turtle mode and we knew something was not right. I booked a appointment and got a loaner car that was great and convenient. Upon booking the explorer into the shop for a diagnosis of the transmission. I received a call saying the truck would need a used or rebuilt transmission that would be between $4000- and $5000 . After deciding not to have the work done. We asked about a possible trade in value and was quite disappointed of the value they would give us with the transmission problems. As we picked up the explorer and dropped off the rental. I found out the transmission pan was not removed and there for it could not be inspected. The explorer was brought into a transmission repair shop down the road and inspected and the internal components were replaced for a fraction of the price of a rebuild transmission . I appreciate the loaner car but feel the time spent with the vehicle was just wasted and I would of been happy to pay for the extra time spent with he explorer to diagnoses the broken components. I will continue to get my vehicles serviced here but just wish it could of been in a better service mater.

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Recommend Dealer
Yes
Employees Worked With
Kelly Bradley
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 28, 2018

"Horrible customer service. Deserves negative stars. "

- dissatisfiedrf

Scheduled an appointment for diagnostic and fix for 2 recalls on my daughter's 2013 Ford Fiesta, which had a 10 year 150,000 mile extended warranty. She was experiencing exactly the items listed as part of the recall. Jim the service manager first tried to say it wasn't part of the recall and came up with his own version of what that should look like (which was different than what was published by Ford). When proved wrong by supplying evidence of the manufacturer's description, he tried to charge for a diagnostic to see if the issues were related to the recall (can you say shady and scammer?), when I refused, he told us to find a different service center which at this point I was going to do anyway due to lack of trust for this service center manager and his complete lack of customer service. My experience with a different recall for my Chevy was seamless and superb, so I expected the same from Ford. Boy was I mistaken! Jim's customer service skills are not fit for any job let alone a management position where keeping customers is the key.

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Recommend Dealer
No
Employees Worked With
Jim Dickens
September 02, 2018

"Ford experience"

- cbastpac

Always a great experience. They are always professional , knowledgeable and make you feel like they care. Always keep you updated. I did have an issues with car after it was "fixed" that could have resulted in a very bad incident. Luckily it didn't. Because of it I did not feel comfortable in my car so I bought a new one. I would have liked a better deal but the sales person was great and I love my car Thanks.

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Recommend Dealer
Yes
Employees Worked With
Amillie Kayacan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Kelly Bradley
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jim Dickens
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mike Holec
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Irina Stitt
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 05, 2018

"Major repair"

- xx

A major repair is never a pleasant experience, however Nate and his staff went out of their way to keep the repair in the price parameters that we discussed which included some additional work that was not planned on. It's a pleasure to deal with people that stand by their word and stand by their estimates

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kelly Bradley
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nate Wood
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 20, 2018

"The Best Ford dealership in the area!"

- Dan H

We have bought many Ford vehicles from Hudson Ford over the years. When we are not buying, we are still there for service. It is the best service Dept. we have ever experienced. Extremely straight forward, honest, respectful, etc.. The loaners are also the best we have ever been given. They are brand new vehicles. When my truck had a recall they give me a newer truck of the same model as a loaner, and these are far from being bare bones loaners.

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Recommend Dealer
Yes
Employees Worked With
Jesse Anderson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Kelly Bradley
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mike Holec
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nate Wood
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Brandon Riel
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 11, 2018

"Expired"

- Harp

"Free" oil change coupon was expired (big surprise), even though there was no expiration date on it...its a GMC though, not a Ford so....

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Recommend Dealer
No
Employees Worked With
April 09, 2018

"Horrible service department "

- Craig

Horrible service department personnel, called to ask a few questions regarding brake lights not working, Nate just laughed at my questions and said need to bring vehicle in and do diagnostic testing and would be $139 plus. That's all we can do, can't talk over the phone, really... Thanks for your knowledge Nate... Will never go/call here again, been a Ford owner for 35 years..

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Recommend Dealer
No
Employees Worked With
Nate Wood
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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