Huntington Beach Ford

I am not sure exactly where to begin about the unethical dealings going on at Huntington Beach Ford. We purchased a used 2002 Mercury Mountaineer on Jun 5th, during the finance part of the dealings we asked dealings going on at Huntington Beach Ford. We purchased a used 2002 Mercury Mountaineer on Jun 5th, during the finance part of the dealings we asked for our payments to be around $300 per month, we settled on $350 per month, the finance person tried to sell us an extended warranty for $50 per month, we declined, he then magically told us he would give us the warranty for free, so we signed up. Max, the finance guy then quite rudely insisted we THANK him for the "free" warranty. We drove the vehicle home that evening, discovering loud rattles from the transmission and when we took time to read over all the paperwork we had we noticed our car payment was actually $304 per month and a $46 per month charge for the “Free” warranty. I drove to the dealership the next day and spoke with the finance guy who then threw a tantrum and I really do mean a tantrum!!! His response to my questions was to tell me he would remove the warranty, increase our interest rate to 24% keeping the $350 payment the same without warranty and that’s that!!! I picked up my paperwork and left and spoke with the desk manager. He assured me they would take care of the problems with the vehicle, several visits later they now want me to authorize a $1000 teardown and inspection of the transmission, I will only have to pay I believe a $100 deductible, is this normal for a dealership?? Sell a broken used car, sell a warranty and bill both the customer and Warranty Company for repairs on the said broken vehicle. I have been unable to speak with the GM of the dealership…..he is very elusive Mister Omar. I am very angry at paying and financing a vehicle - a Ford CERTIFIED used vehicle- that has a known tranny prob. It was there the night we drove it home. THEY promised to fix it and now a month later here we sit with no vehicle and no RESPONSE from the dealership! DONT EVER PURCHASE A VEHICLE HERE! The only pleasant part was Eddie the sales guy. Everything else has been a nightmare. Is this what FORD calls customer service? When I bought my civic HONDA fixed every tiny thing for free- in hopes of return business. I guess this dealership just wants to make one quick sale and thats that. To xxxx with customer service. VERY disheartening! More

Well guys, they got me too. The 'ol "Teflon coating protection" at the tune of $1,600+ They snuck it in on me. Call them about it, and the manager(s) hung up; very, very hostile. Wow. I'm 41 y protection" at the tune of $1,600+ They snuck it in on me. Call them about it, and the manager(s) hung up; very, very hostile. Wow. I'm 41 years old, and I've never experienced outright fraud like I've experienced with Huntington Beach Ford. For other victims, please contact me and lets see if we can get a class action lawsuit going. I'm planning a wide-spread letter campaign, and I'll be picketing the lot soon. For those who have haven't fallen victim to them yet, be warned. More

Alex, was great, unfortunately, Ryan Smith the Sales Manager lost the sale for him because he insulted us while trying to "close" the deal. I wont get into details, but it was bad enough that I wrote a Manager lost the sale for him because he insulted us while trying to "close" the deal. I wont get into details, but it was bad enough that I wrote a letter to the Ford Motor company. Omar "Z" is the General Manager/Owner, no he's not a rap star, but that's what he goes by. I haven't talked to him as he never returned my 10 phone calls during that week, but I learned of a first hand account where he personally threatened someone who he owed money to and never paid the man. They give a bad name to Ford and I would stay away as far as I can and if this is representative of the Ford name, I'd stay away from their cars too. More

This is the second time the dealer broke our agreed price. I was trying to buy the Fusion for $11,999 again during Memorial Day sale and the dealer agreed to match Villa Ford's ad. In the end, it was $ price. I was trying to buy the Fusion for $11,999 again during Memorial Day sale and the dealer agreed to match Villa Ford's ad. In the end, it was $2,000 higher because of the teflon paint scam. I walked out giving them a FU sign on the face. More

I have never seen such an unethical dealership ever. I was buying a Ford F150 pickup truck. I had agreed upon a price with the sales manager and the price was written down. In the finance department, whil was buying a Ford F150 pickup truck. I had agreed upon a price with the sales manager and the price was written down. In the finance department, while starting to pay -- I noticed that the price was $1500 higher. They told me that all of their vehicles had to have a teflon paint coating. I walked. I went to another dealer and bought the truck for the same price -- without the Teflon paint. These guys should be in jail -- Never patronize them. More

Do not buy any vehicle from them. They will waste your time and hook you up with an agreed price, which they will illegally change later in the end. I was mistreated and the sales manager broke our agreem time and hook you up with an agreed price, which they will illegally change later in the end. I was mistreated and the sales manager broke our agreement and changed the price for no xxxx reason. This year president's day sale, one dealer close by from them was advertising a new 2008 Fusion S automatic for $11,989. So I brought the ad in, went to find the car equivalent to the ad, showed the ad, and finally the salesman got sales manager approval, and they both said "deal" for $11,989. Then I did a test drive and then started the paperworks. Then we negotiated the trade-off payment and monthly payment for an hour, but I did not like their high, uncompetitive rates. Then the head sales manager got angry and said to the salesman, "don't waste anymore time with this idiot (me). He's been here too long." Then I told them I decide to purchase the full price, hoping they will be happy. Unfortunately, the head salesman sent me a paper with the price of $13,250. I was like, "what the heck, I thought we agreed on $11,989." Then the head salesman said, "This is the price we will sell, will you buy it?". I said, "No, I thought we agreed on $11,989 earlier." Then he said rudely, "Fine, then get out of here." He immediately tore the paper right in front of my face without making any sincere apology, threw it into the garbage, and did not look at me since. I wasted three hours only to find out that the head sales manager changed our agreed price just because I had been here for two hours. They are completely insane if two hours to do a transaction is too long for them, especially if I am a newbie doing all these complicated paperwork. They treated me like crap. I will forward my complaint to Ford headquarters, lawyers, and into other reviews. More