Hyundai of Asheville
Asheville, NC
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 7:30 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Wonderful customer service great first time buying experience very transparent deal and very smooth and easy would recommend to friends and family keep up the great work guys!! experience very transparent deal and very smooth and easy would recommend to friends and family keep up the great work guys!! More
Easy to make an appointment, easy drop-off, comfortable waiting area, service done in a timely manner. waiting area, service done in a timely manner. More
The service I received was communicated clearly. Nice work! I will be back for future service. Nice work! I will be back for future service. More
Staff is always helpful and kind and courteous. Makes sure your needs are met. Thanks Makes sure your needs are met. Thanks More
Hello Everyone who is interested in buying a car, I have thought long and hard about leaving this review for Hyundai of Asheville. I am not the kind of person who wants to share their experience but decided thought long and hard about leaving this review for Hyundai of Asheville. I am not the kind of person who wants to share their experience but decided that it is best to bring awareness to my experience. I recently went into this dealership this past week interested in purchasing a vehicle. First lets talk about my negatives. The New car sales manager named RYAN Nazionale is absolutely terrible at his job. He has zero customer services skills and zero compassion for customers. He is not interested in helping you get a deal and building a relationship with you. He is interested in making money and that it. He will not negotiate with you and the price of the vehicle on their website and add 2000 for the additional fees but he will not negotiate with you at all. Cassie was will to hear me out and listen to me and was willing to work with me and I appreciate that. But I kid you not while negotiating with Cassie to get the best deal Ryan YELLED from his office (the center class area in the middle of the dealership) that he was not interested in negotiating with me and the price is what it is or I could leave. I would seriously encourage Bill and Tom to review their selection of Ryan as their lead sales manager. I decided after being told this to walk away from the deal. But I knew a friend of mine who would have wanted to by the car and I directed them to the dealership(out of respect for Cassie and Ben and the rest of the Hyundai of Asheville team and not Ryan) in which they purchases the vehicle the next day. My bad experience is not reflected solely on the Hyundai of Asheville as a dealership but strictly the poor choice of management choices that shouldn't reflect the views of this dealership. Hyundai of Asheville states that they are dedicated to earning your business again and again. second off DO NOT TRADE YOUR VEHICLE INTO THIS DEALERSHIP. They have no interest in trade in vehicles what so ever. I was offered 1000 dollars total for Chevy Colorado with 90000 miles on it. This is completely unacceptable and showed me that they don't care about their clients just selling their vehicles. Even after the insulting offer I still chose to continue to pursue the Vehicle. . Finally I want to talk about my positive experiences. My sales representative Ben (who 100% deserves a 5 star for his excellent sales knowledge and experience.) did a fantastic job showing me the vehicle and giving me the knowledge about it. In addition to Ben I want to give a huge shout out to I believe her name was Cassie who was the manager I was working the price of the vehicle out with. She was willing to wiggle a bit and was willing to work with me. She was very fair and I really appreciated that. Hyundai of Asheville you have earned my power of influence once but it will not happen again. If Bill or Tom would like to talk to me feel free to reach out. Talk to Ben to get my number. More
Prompt about ordering parts and recall to come back for install. I will use them in the future. install. I will use them in the future. More
Can’t say enough good about the sales person Mike Nunez. He was friendly, professional and knowledgeable. Be prepared for the financial pressure from the financial guy to buy an extended warranty, though. t He was friendly, professional and knowledgeable. Be prepared for the financial pressure from the financial guy to buy an extended warranty, though. that got very irritating. More
The staff is caring about my car, addressing each area and making suggestions on areas of concern. and making suggestions on areas of concern. More







