Hyundai of Chantilly

This service is very poor and also Hyundai reimbursement policy is not working. We took our car to the authorized service in Chantilly Hyundai on August 8, for 16.000 miles maintenance. Your employee named policy is not working. We took our car to the authorized service in Chantilly Hyundai on August 8, for 16.000 miles maintenance. Your employee named Carlos took care of the maintenance of our vehicle. On August 10, we started our road trip to Florida. When we came to Kenly, North Carolina our car gave a low oil warning and we stopped at Big Boy'sTruck Shop at 595 Bagley Rd, Kenly, NC 27542 and we saw that our car was leaking oil. Immediately we called the road service and also opened a case from BlueLink. We started to speak with road assistance appx 9 PM and they did not support us well. First they said that there were no towing cars at that time and then at 11 pm they told us they were coming within 1 hour but nobody came. And finally, the road assistant came at 2.30 AM in the morning. We waited for appx 6 hours for help. At the same time, we continued to speak with road assistance and they gave us this email address hyundaireimbursement@dxc.com and told us that Hyundai can reimburse our damage up to 300 USD. So we had to stay at the hotel that night because we had nowhere to go. In the morning we went to the place where they towed our car which is Deacon Jones Hyundai in Goldsboro. A man named Frank Olivieri took care of our car and he said that ' It's Hyundai Chantilly's fault, they forgot to tighten the oil valve caps.' Because of this mistake , we got stuck in the road, had to use Uber to go to hotel and Hyundai service in the morning, had to stay in a hotel and also missed our hotel reservation in Savannah. It was a total damage for us. As a result, We requested a reimbursement for our costs on August 15, by sending every document to this email address. Also, we attached Frank Olivieri’s email too. Lastly, we got an automatic email that it can take up 6-8 weeks to send a check to our home but nothing came. No one is answering our calls and emails. This is a total disappointment. More

I was requested for loaner but they didn't have it, that's fine. Then I requested for shuttle, waiting for 30 mins and texted the representative as well, no one reached out to me, then I decided to jus that's fine. Then I requested for shuttle, waiting for 30 mins and texted the representative as well, no one reached out to me, then I decided to just walked over to one of the restaurant near by. After two hours when they sent me a message that said my car is ready, I called them to let the shuttle pick me up if it's possible, then they said the someone will be there at 1:00pm to pick you up, I waited until 1:30, called them couple times regarding to the shuttle, 3 different persons picked up my call and they just keep transferring to each other. So I ended up walked it back and picked up my car that need recall service. Poorest service ever and it definitely hurting the brand as well. More

Excellent service department, I always service my car there Sean is our service advisor, he is always helpful. there Sean is our service advisor, he is always helpful. More

Service advisors were very friendly, helpful and professional. They greet you, listen to you and help you out fast. These are the employees that bring customers back. professional. They greet you, listen to you and help you out fast. These are the employees that bring customers back. More

Excellent dealership. Unfortunately, sales person did not tell me that updated insurance was necessary to purchase the car. This issue plus a busy finance person resulted Unfortunately, sales person did not tell me that updated insurance was necessary to purchase the car. This issue plus a busy finance person resulted in a 3 hour delay. More

Great experience at Hyundai of Chantilly purchasing a new car. Everyone friendly no pressure and willing to work at what ever pace was comfortable for me, car. Everyone friendly no pressure and willing to work at what ever pace was comfortable for me, More

Hyundai Chantilly gets right to the root of the problem. Great customer service. Mr. Eddie make sure he gets to the root of the problem. Thank you again Eddie, Dominguez, and Amanda over in loaner cars is t Great customer service. Mr. Eddie make sure he gets to the root of the problem. Thank you again Eddie, Dominguez, and Amanda over in loaner cars is the best thank y’all again for a pleasant experience. More

Amir was great in helping us with what we wanted and listened to all our needs. listened to all our needs. More

The consultant and finance person was very nice and kind. I am definitely going back for my next car shopping! I am definitely going back for my next car shopping! More

I hate car buying but the team here in Chantilly makes the process as easy as they can. the process as easy as they can. More