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39 Reviews of Hyundai of Chantilly - Service Center
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October 27, 2023
Very happy with the service staff. Professionally provided customer service with the designated required service. Professionally provided customer service with the designated required service. More
by raylabas
Employees Worked With
Helpful October 13, 2023
This service is very poor and also Hyundai reimbursement policy is not working. We took our car to the authorized service in Chantilly Hyundai on August 8, for 16.000 miles maintenance. Your employee named policy is not working. We took our car to the authorized service in Chantilly Hyundai on August 8, for 16.000 miles maintenance. Your employee named Carlos took care of the maintenance of our vehicle. On August 10, we started our road trip to Florida. When we came to Kenly, North Carolina our car gave a low oil warning and we stopped at Big Boy'sTruck Shop at 595 Bagley Rd, Kenly, NC 27542 and we saw that our car was leaking oil. Immediately we called the road service and also opened a case from BlueLink. We started to speak with road assistance appx 9 PM and they did not support us well. First they said that there were no towing cars at that time and then at 11 pm they told us they were coming within 1 hour but nobody came. And finally, the road assistant came at 2.30 AM in the morning. We waited for appx 6 hours for help. At the same time, we continued to speak with road assistance and they gave us this email address hyundaireimbursement@dxc.com and told us that Hyundai can reimburse our damage up to 300 USD. So we had to stay at the hotel that night because we had nowhere to go. In the morning we went to the place where they towed our car which is Deacon Jones Hyundai in Goldsboro. A man named Frank Olivieri took care of our car and he said that ' It's Hyundai Chantilly's fault, they forgot to tighten the oil valve caps.' Because of this mistake , we got stuck in the road, had to use Uber to go to hotel and Hyundai service in the morning, had to stay in a hotel and also missed our hotel reservation in Savannah. It was a total damage for us. As a result, We requested a reimbursement for our costs on August 15, by sending every document to this email address. Also, we attached Frank Olivieri’s email too. Lastly, we got an automatic email that it can take up 6-8 weeks to send a check to our home but nothing came. No one is answering our calls and emails. This is a total disappointment. More
by PD
Employees Worked With
Hyundai Service
October 13, 2023
I was requested for loaner but they didn't have it, that's fine. Then I requested for shuttle, waiting for 30 mins and texted the representative as well, no one reached out to me, then I decided to jus that's fine. Then I requested for shuttle, waiting for 30 mins and texted the representative as well, no one reached out to me, then I decided to just walked over to one of the restaurant near by. After two hours when they sent me a message that said my car is ready, I called them to let the shuttle pick me up if it's possible, then they said the someone will be there at 1:00pm to pick you up, I waited until 1:30, called them couple times regarding to the shuttle, 3 different persons picked up my call and they just keep transferring to each other. So I ended up walked it back and picked up my car that need recall service. Poorest service ever and it definitely hurting the brand as well. More
by KT
October 05, 2023
Excellent service department, I always service my car there Sean is our service advisor, he is always helpful. there Sean is our service advisor, he is always helpful. More
by MM
Employees Worked With
Other Employees :
Ash Rezk
September 30, 2023
Service advisors were very friendly, helpful and professional. They greet you, listen to you and help you out fast. These are the employees that bring customers back. professional. They greet you, listen to you and help you out fast. These are the employees that bring customers back. More
by Kerrie Stone
Employees Worked With
The two ladies in service
September 11, 2023
Hyundai Chantilly gets right to the root of the problem. Great customer service. Mr. Eddie make sure he gets to the root of the problem. Thank you again Eddie, Dominguez, and Amanda over in loaner cars is t Great customer service. Mr. Eddie make sure he gets to the root of the problem. Thank you again Eddie, Dominguez, and Amanda over in loaner cars is the best thank y’all again for a pleasant experience. More
by Tprice
Employees Worked With
Service department
August 07, 2023
Went in for a 15k maintenance service at :8:10am on a Saturday, Car was brought out front at 9:30am but I waited until someone told me it was ready since I was ready a book, my phone had died. Two other Saturday, Car was brought out front at 9:30am but I waited until someone told me it was ready since I was ready a book, my phone had died. Two other customers where notified their cars where ready verbally while I waited.. By 10am I went up and asked if my car was ready, was informed it was, asked to speak to a manager not my assigned service rep. Service Rep appears saying my car was ready,I asked why was I not told since my car has been sitting out front for awhile, service rep says he texted me. I asked the other customers where verbally told and my phone died while I was waiting, why couldn't he come tell me 20 minutes ago. Said he was to busy. I asked to speak to the service manager, I asked if the rep was so busy why couldn't he ask someone else to tell me my car was ready? Got a generic apologies and we will look into it answer. Later checked my phone, only got an email from the service rep at 10:30am , no text message. More
by adamp
Employees Worked With
July 10, 2023
If you don’t mind going without your car for weeks take it here. They’ll probably lose your keys and paperwork and just let you car sit for a week. Happened to me twice at two different hyandai dealerships it here. They’ll probably lose your keys and paperwork and just let you car sit for a week. Happened to me twice at two different hyandai dealerships More
by Selling my hyandai
Employees Worked With
Hope you enjoyed your vacation Ashley. David are you even a manager? I don’t see you listed
June 08, 2023
I've purchased two cars at Hyundai of Chantilly. One, so so & the other fine. The first involved a rookie salesperson who was never seen again. The second went very well. Servive has been the stron One, so so & the other fine. The first involved a rookie salesperson who was never seen again. The second went very well. Servive has been the strong point. I recommend Hyundai of Chantilly. More
by Old Geek
Employees Worked With
Sean Fauz
