Hyundai of St Augustine

Hyundai of St Augustine responded

Shawite, thank you for bringing this to my attention. I sincerely apologize that you had a negative experience working with Darryl Clark. We advertise all of our vehicles with agressive and competitive prices on the Internet. Because of this, there is very limited room to negotiate on the price as it is close to our internal cost after reconditioning on the vehicle. We have only one to three hundred dollars on average between our cost and the posted Internet price. Because of this,some of our valued guests feel that we are not working with them because they want to negotiate. I will definitely bring this to the attention of Darryl's supervisors, Wade Wahy and Jimmy Feliceano, to review Darryl's guest communication skills so that he may improve upon the way he explains our pricing strategy. Once again, thank you for bringing this to our attention as it is only through candid feedback like yours that you have provided that we may grow as an organization. If you would like to speak to me further regarding your concerns, my direct office line is 904-797-7800 ext 114 . Best Regards, Andrew DiFeo, Owner/GM Hyundai of St. Augustine

Shawhite responded

I can appreciate your pricing strategies and so called tight profit margins. The difference in price between what we were willing to pay and what u had it listed was a difference of -$650 out the door. Darryl said he could not come down on the price at all so we walked only to find two days later that the car was reduced $500 from the price he told us he could not go any lower due to the dealership only making $2.54. If we would have been offered this price the day we were there i would have purchased the car. So the way I see it Darryl allowed a $20000 sale to walk out of the office over $500. Not good business in my book and not the type of person I want to give my hard earned money too. Now let's get to the reason you will never see my money on several occasions since we have contacted Darryl to see if he was willing to come off the car a couple hundred more to cover my inconvienence of having to drive back from Valdosta to st Augustine to come get it. He would give me excuse after excuse and even told my girlfriend to be quite and listen to him. I was always taught the customer is always right and should never be lied to or disrespected in the way Darryl did to us. Thanks shad baczkowski 904 860 0112

Hyundai of St Augustine responded

Shad, thank you for responding and I understand your frustration. Darryl's supervisors have already met with him to counsel him on improving his guest communication skills. I apologize that you had to drive from Valdosta, and as an offer of goodwill from me, I would like to send you a check for $100 to cover the inconvenience of your gas expense. While this in no way rectifies the situation, it is a gesture of goodwill from me to you. Who would you like the check made out to and to what address can I send it to. thank you and have a very safe and Happy New Year. Best Regards, Andrew DiFeo

Shawhite responded

Though we appreciate your offer of compensating for time and travel. We would have rather preferred to purchase the car. I feel we have offered a very fair competitive price based on how much it has been reduced to. We appreciate the time and attention to this situation. Thank you.

Shawhite responded

Though we appreciate your offer of compensating for time and travel. We would have rather preferred to purchase the car. I feel we have offered a very fair competitive price based on how much it has been reduced to. We appreciate the time and attention to this situation. Thank you.

Shawhite responded

Noticed the car is no l

Shawhite responded

We noticed the car is no longer listed in the site. Disappointed a deal could not be made. You can mail the check to the address listed on file. Darryl should have the paperwork available to you.

Hyundai of St Augustine responded

I am at an offsite meeting until Saturday but will make sure we have the correct information on file and process your check. Best Regards, Andrew DiFeo

Hyundai of St Augustine responded

Shad, my apologies, I could not find your account in the system under Shad Baczkowski. If you could provide me your address at your convenience, I will process your $100 check to be sent out to you. Please note I will be out of the office until Friday the 11th, but will process it as soon as I have your information and I return from my meeting. Thank you, Andrew DiFeo

Shawhite responded

The account would be under the last name of valentine. I apologize for the confusion.

Hyundai of St Augustine responded

I found the account under a Jessica Valentine. It did not have an address. Please let me know the name of who to make the check out to and the address to send it to and I will process it right away. Thank you.

Hyundai of St Augustine responded

Shad, I hadn't heard back from you with the name and address you wanted me to send the check to. If you could respond at your earliest convenience, thank you.

Shawhite responded

Name would be under valentine, Jessica.

Hyundai of St Augustine responded

Thank you for responding. I do see Jessica's name in the system, but it does not have her address. I apologize for the incovenience, if you could let me know what Jessica's address is I will mail the check for $100 out immediately. Thank you.

Hyundai of St Augustine responded

Shawite, thank you for bringing this to my attention and I appreciate the communication we had on the Dealerrater forum regarding your concerns. I sincerely apologize that you had a negative experience working with Darryl Clark. We advertise all of our vehicles with agressive and competitive prices on the Internet. Because of this, there is very limited room to negotiate on the price as it is close to our internal cost after reconditioning on the vehicle. We have only one to three hundred dollars on average between our cost and the posted Internet price. Because of this,some of our valued guests feel that we are not working with them because they want to negotiate. I will definitely bring this to the attention of Darryl's supervisors, Wade Wahy and Jimmy Feliceano, to review Darryl's guest communication skills so that he may improve upon the way he explains our pricing strategy. Once again, thank you for bringing this to our attention as it is only through candid feedback like yours that you have provided that we may grow as an organization. As we have discussed, I would like to send you a check to cover your gas and inconvenience you incurred by driving to our dealership. Our database does not have your address on file, can you please respond in the Dealerrater forum with the address you would like me to send the check to. Thank you. Best Regards, Andrew DiFeo, Owner/GM Hyundai of St. Augustine 904-797-7800 ext 114