INFINITI Roseville

I visited this dealership to have a tire that was losing air replaced. Despite my concerns, they couldn’t find any issues with the tire. Instead recommending a tire replacement. First red flag: This dealers air replaced. Despite my concerns, they couldn’t find any issues with the tire. Instead recommending a tire replacement. First red flag: This dealership couldn’t get tires for my Q60 due to them being 20inches. However Orlando Infiniti never had this issue. However. I found tires on Tire Rack that were cheaper than those offered by the dealership, with the added benefit of avoiding the dealership’s upcharges. Had them shipped to them… it’s $25 a tire to have them put on by Infiniti. While Micah, had the mechanic, mounting the tire, he accidentally damaged my rims. Consequently, they had to keep my car longer than expected until it could be sent to an independent rim repair shop. When I finally went to pick up the car, Micah admitted to not completing the necessary paperwork. He sent me a text message, instructing me to come and pick up the car without any paperwork. However, I encountered several issues when retrieving the car. The service department at this dealership seemed inexperienced and disorganized. They couldn’t locate my key in their system or find it for paperwork purposes. It appeared that the service department had no idea where my key was stored or why it wasn’t with the other keys. To make matters worse, the car I picked up had a bigger issue than when I had brought it in. The tire replacement had resulted in damage and deterioration. The service department had failed to address any of the problems and even suggested that I should be grateful they hadn’t charged me the $50 fee for mounting two tires that they had damaged during the process. Overall, I had a terrible experience with this dealership’s service department. I wouldn’t recommend this dealership for any car service. I would be afraid to let them service my car in the future. However I do recommend INFINITI the brand in general and their ORLANDO dealership is amazing however the experience here was much the opposite side of the spectrum. More

Micah provided an excellent customer service. He provided and help me with all the choices that I had to make. He provided and help me with all the choices that I had to make. More

David was absolutely wonderful. Him and Darius took really good care of me. I would absolutely recommend them both to everyone I know. I absolutely love my new car. Him and Darius took really good care of me. I would absolutely recommend them both to everyone I know. I absolutely love my new car. More

The Dealership accomplished the vehicle recall work that was needed and the issues were corrected as expected. was needed and the issues were corrected as expected. More

David was an awesome person to work with he was very patient with the lengthy car purchase process (Not a fault of David) he was able to locate and grab the exact vehicle i desired. it was very evident patient with the lengthy car purchase process (Not a fault of David) he was able to locate and grab the exact vehicle i desired. it was very evident that David is very passionate in the work he does. he was supporting and knowledgeable. He DOES NOT give those used cars sales man vibes. i really appreciate David during this car purchasing process and after. More

Dan is the man, he took great care of my vehicle through my warranty. He was very thorough and communicative with me every step of the way. my warranty. He was very thorough and communicative with me every step of the way. More

Esther was knowledgeable, engaging, humorous, caring, and empathetic about our 2020 QX60 being totaled by an unlicensed driver. She was so sweet and understanding with sales and with the finance piece. She w empathetic about our 2020 QX60 being totaled by an unlicensed driver. She was so sweet and understanding with sales and with the finance piece. She was filling in for the finance person, so she sold us the car and completed the finance piece. Esther is awesome and I will be recommending her to all my friends and family. More

Great service and friendly staff, they always greet you with a smile, thank you Jairo Gutierrez! with a smile, thank you Jairo Gutierrez! More

Fast and efficient The dealership environment is nice. I was informed of issues that need immediate attention I was informed of issues that need immediate attention More

Micah is a great representation of how honest and transparent a person should be in this industry. Often times one feels taken advantage of, and Micah doesnt give that negative energy. The dealership transparent a person should be in this industry. Often times one feels taken advantage of, and Micah doesnt give that negative energy. The dealership, however, needs work. I know it was just relocated, but the stained ceiling tiles, dirty walls and cobwebs do not announce "premium brand." More