INFINITI Roseville

This would've been our 4th car here in 16 years. This man totally blew the sale. Shah tried to force the Stargard system on us. I told Jason I didnt want it, wouldnt pay for it. Shah stated it This man totally blew the sale. Shah tried to force the Stargard system on us. I told Jason I didnt want it, wouldnt pay for it. Shah stated it was put on for the dealerships benefit. Shah insisted we buy it because "he wasn't going to pay his guy an hour, hour and a half to pull it off". That was an extra $900. We were $2700 apart on final price with that deleted. Didn't even try to split the difference, which I probably would've accepted. He told me that we won't be making a deal with basically no emotion. Totally ruined your reputation by his take-it-or-leave-it attitude. I was insulted. We are a legacy customer and that's ridiculous treatment. Felt sorry for the salesman. He was great. He deserved the sale. Infiniti as a brand is going down the toilet. Do the research. I'm done with them. More

Never been there. I keep getting emails from them saying I have. Told them to take me off their list but they don’t. Very frustrating. I keep getting emails from them saying I have. Told them to take me off their list but they don’t. Very frustrating. More

I was going to get charged for a diagnostic that they didn’t do until I brought it up. They supposedly changed my rear brake pads but they are screeching like they didn’t change xxxx!!! Please be careful didn’t do until I brought it up. They supposedly changed my rear brake pads but they are screeching like they didn’t change xxxx!!! Please be careful with this place More

Infiniti Roseville has the best customer service! My service representative Dan always ensures I know everything that’s going on with my car in a timely manner! Thank you Dan!! My service representative Dan always ensures I know everything that’s going on with my car in a timely manner! Thank you Dan!! More

I visit this service center often for both scheduled maintenance and unscheduled service. Every time I am there they are friendly, helpful and accommodating. maintenance and unscheduled service. Every time I am there they are friendly, helpful and accommodating. More

Completed the necessary work on time and without incident. Courteous and professional. Car wash was appreciated. incident. Courteous and professional. Car wash was appreciated. More

Service technician Jack finally diagnosed the problem that eluded several other dealerships, was kind enough to show me how to dismantle part of the dash to access the discontinued part I needed if I fou that eluded several other dealerships, was kind enough to show me how to dismantle part of the dash to access the discontinued part I needed if I found it at Pick-n-Pull and then went out of his way to keep checking and then find me a used OEM one at a reputable used parts store. My service writer Miguel was unfailingly helpful and an absolute pleasure to work with, and the service manager Mike spent a great deal of time on the phone with me before I made the appointment. The other service writers, Dan and Jairo, were great to chat with while I was waiting and Bernie, the cashier, was also engaging. I was a very loyal service customer at INFINITI of Elk Grove before they closed and have been less than satisfied with my alternatives since. I will be bringing my 2 INFINITIs here in the future—totally worth the 3+ hour round trip to have the work done correctly and with such attention to customer care. Of course, not that surprising. It has been my experience that this is how owner John Driebe has always run his dealerships. More

They did damage to my leather steering wheel :( I’m not super happy about it super happy about it More

Very professional but very over priced. Wanted way too much for an engine replacement. $30,000 to fix a $15,000 car Wanted way too much for an engine replacement. $30,000 to fix a $15,000 car More

Low pressure and they stayed late to help finish the deal. Everyone was super polite and friendly! deal. Everyone was super polite and friendly! More