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INFINITI Roseville

Roseville, CA

4.7
577 Reviews
We're a family owned and operated business, proud to serve Roseville and the local Sacramento Valley. Our owner, John Driebe and Executive Manager, Marco Buscaglia have over 30 years combined experience in the car business and value the relationships we've created. We're conveniently located in the heart of Sacramento, right off Highway 80, in the Roseville Auto Mall. We believe in the power of volume pricing and much of our business comes from repeat and referral business. Here at INFINITI Roseville, we invite you to become a part of the family and see for yourself why we say, "Expect More!"
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830 Automall Dr

Roseville, CA

95661

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Showing 577 reviews

March 15, 2025

Dan Chastain is great to work with and makes it easy to schedule service in a timely manner. More

by DNLTHOMAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

INFINITI Roseville responded

Thank you for the wonderful feedback! We're so glad to hear that Dan made scheduling your service easy and efficient. We truly appreciate your kind words and are happy that you had such a positive experience. We look forward to the next time!

March 14, 2025

Working with the service advisor, Jairo, was a delightful experience. He ensured I was updated throughout the entire service process. More

by GPICAREL
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

INFINITI Roseville responded

Thank you for sharing your experience! We're so glad to hear that Jairo provided you with excellent service and kept you informed throughout the entire process. We truly appreciate your feedback and are happy to know you had such a positive experience. We look forward to a long-lasting relationship!

March 14, 2025

Mathew was very kind and the technician was very thorough with his inspection of my car. My car is working much better than before I came in. They were very efficient with their work. More

by TORY.STEELE11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

INFINITI Roseville responded

Tory, Thank you so much for the kind words! We're thrilled to hear that Mathew and our technician took great care of your car and provided such thorough and efficient service. It's great to know your car is running better than ever! We truly appreciate your feedback and are happy we could help. We look forward to the next time we can assist you!

March 14, 2025

Great dealership with lots to offer. Helped my mom and I get a car a while ago. More

by Arianna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shah Atebar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

INFINITI Roseville responded

Arianna, Thank you for the 5-star review! We're so happy to hear that we could help you and your mom find the perfect car. We truly appreciate your support and hope to continue providing great service for you in the future!

March 13, 2025

Kind and knowledgeable people. Always helpful and on time. Finding new ways to improve their service More

by Marcas90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

INFINITI Roseville responded

Marcas, Thank you so much for your 5-star review! We are so glad you've had a wonderful service experience with us. We appreciate the kind words and look forward to the next time!

March 13, 2025

JAIRO What a pleasure to work with from the first moment he answered the service department phone. He explained the entire Roseville Infiniti service evaluation process to me and kept me up to date on the p More

by NorCal Hockey Mom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

INFINITI Roseville responded

Thank you so much for your kind words! We're thrilled to hear that Jairo made your experience such a positive one from the very beginning. It’s great to know that he was able to clearly explain the service process and keep you updated on your vehicle’s progress. We truly appreciate your feedback and look forward to continuing to serve you!

March 13, 2025

Hello, I brought my car in on Saturday, March 8th, for some recalls that it had. They told me that they could address two of the recalls, but that the third one wouldn't be covered under warranty because More

by JCSSDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Berry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

INFINITI Roseville responded

Juan Carlos, Safety recalls are performed on all vehicles, including salvage titles, but certain warranty extensions are not covered under salvage vehicles per the manufacturer. This was explained prior to the work being performed. Based on our assessment, we believe the check engine light may be related to a separate issue. Unfortunately, our shop does not perform maintenance repairs on salvage title vehicles, which would include further diagnosis or repairs for the check engine light. Our Service Director, Michael Jeffries, is happy to go over this with you again if you'd like. Please feel free to reach out at 916-770-8400 with any questions.

March 13, 2025

Micah was very transparent. The texting is a nice touch, as was the ability to see pictures and receive a service estimate. More

by cotrae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

INFINITI Roseville responded

Thank you for your feedback! We're so glad to hear that Micah's transparency made a positive impact on your experience. We’re also happy that the texting feature and the ability to view pictures and receive a service estimate were helpful. We always strive to make the process as convenient and informative as possible. We appreciate your trust and look forward to assisting you again in the future!

March 12, 2025

Ester was fantastic your knowledge of the vehicles on the lot was amazing and the manager was also super friendly More

by Jack
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Esther Shamouel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ester did it all
Mar 13, 2025 -

INFINITI Roseville responded

Jack, Thank you for the wonderful feedback! We're so glad to hear that Ester's knowledge of the vehicles on the lot made such an impression, and that the manager was friendly as well. We strive to provide a welcoming and knowledgeable experience for all our customers, and it's great to know we succeeded. We appreciate your kind words and hope to see you again soon!

March 12, 2025

Very pleased with the service The car was ready before the promised completion time which is unheard of with some companies. Good job. More

by GARY.BRUMLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

INFINITI Roseville responded

Gary, Thank you for the great review! We're thrilled to hear that you were pleased with the service and that we were able to have your car ready ahead of schedule. We always aim to exceed expectations, and it’s fantastic to know we hit the mark for you. Thanks again for your feedback, and we look forward to serving you in the future!

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