INFINITI of Clarendon Hills

Delivering Excellence in Customer Service This is our fifth Infiniti purchase. We have finally found a dealership that fully understands how to deliver excellence in customer service. We liv This is our fifth Infiniti purchase. We have finally found a dealership that fully understands how to deliver excellence in customer service. We live 85 miles from Infiniti of Clarendon Hills. As busy working professionals it is difficult to drive to the dealership to negotiate the terms of a purchase or lease. For this reason, we initially reached out to Nina Gacek. She went out of her way to locate a Q50 400 AWD in Midnight Black, it was out-of-state, one of only 6 left in the country. She emailed and text us answers to our financing options, lease return questions, a copy of our sticker and ultimately pictures of the secured car. When we eventually visited the dealership to pick up the car, all that was left to do was sign paperwork and meet our new Infiniti family. They had everything ready to go when we arrived. In person, the dealership delivered the same level of service and personal appreciation for their customers as we experienced with Nina. The entire team is diligent, organized, and they deliver it with a warm friendly smile. This level of customer service and appreciation is rare today. Clarendon Hills seems to have embraced that retaining customers is about appreciation and building relationships. We are thrilled to find a new Infiniti home. More

Took a while to close deal but worth the wait I had to drive 3 hours to get the car I wanted; model, color, features, etc., but it was worth it. Gary was great to work with over the two weeks bef I had to drive 3 hours to get the car I wanted; model, color, features, etc., but it was worth it. Gary was great to work with over the two weeks before I was able to actually get up north to see the car. Bob handled the sale of the car well, and the closing process went smoothly. There was no haggling over the car (we tried) but it was a good price. I have driven the car for almost two week and it runs flawlessly, except for the rear view mirror that is loose (there was no mechanic that could fix it the day of sale). Overall, it was a very good experience. More

Delightful experience My experience at Infiniti of Clarendon Hills was exceptional. They disproved every stereotype there is about car dealerships. They were honest and I’v My experience at Infiniti of Clarendon Hills was exceptional. They disproved every stereotype there is about car dealerships. They were honest and I’ve never experienced someone so dedicated to their customers before. Nina went above and beyond for me by answering all of my questions and working hard to get me the exact deal I wanted! More

Loving My Q50!! I have been buying cars for over 20 years and this was the best experience to date! I initially inquired online on a used Infiniti q50. I don’t live s I have been buying cars for over 20 years and this was the best experience to date! I initially inquired online on a used Infiniti q50. I don’t live super close to the dealership, so I asked for more details and pictures of the car. Nina went out of her way to send me the car fax, original window sticker, more pictures, and a complete breakdown of the certified warranty. The level of customer service at this store was like no other store I’ve contacted. So impressed! They have a huge selection of used cars and i would recommend this store to everyone I know!! Thanks again! More

QX70 Purchase Steve Johnson is by far the best salesman I have ever purchased a car from. He is very professional, patient, and provided excellent service. I real Steve Johnson is by far the best salesman I have ever purchased a car from. He is very professional, patient, and provided excellent service. I really appreciated the time he took to explain everything about the vehicle I purchased before I made my decision. It was an absolute pleasure to purchase a car from him! More

“Excellent buying experience!!" Second time dealing with Steve Johnson, he’s awesome!!! The staff at Infiniti of Clarendon Hills are wonderful!!! I had a great experience working wi Second time dealing with Steve Johnson, he’s awesome!!! The staff at Infiniti of Clarendon Hills are wonderful!!! I had a great experience working with them and they made the whole process move quickly and smoothly! Would definitely recommend this dealership to anyone in the market for an Infiniti!! More

Very good experience Mina George is very hlepfull and knowledge person. He helped me out to go over all the features. He gave me good prices for the clear bra and runnin Mina George is very hlepfull and knowledge person. He helped me out to go over all the features. He gave me good prices for the clear bra and running boards. More

The most amazingly fast purchase I cannot recommend Nina enough. I gave her the exact vehicle that I wanted. I told her that I wanted to spend little to no time actually waiting at th I cannot recommend Nina enough. I gave her the exact vehicle that I wanted. I told her that I wanted to spend little to no time actually waiting at the dealership. And she made it happen. Total of about 2 hours later, I got to the dealership and my vehicle was waiting. More

Great Experience We were well taken care of by Andres and his team from the moment we walked in to Infiniti of Clarendon Hills. Andres was patient and knowledgeable, a We were well taken care of by Andres and his team from the moment we walked in to Infiniti of Clarendon Hills. Andres was patient and knowledgeable, and gave us the time we needed to make the right decision for us. We were so happy with our buying experience and would absolutely return the next time we buy a car. More