INFINITI of Clarendon Hills

Great, painless experience, no games played Although my wife has been getting her car serviced here for almost 10 years, I started out my search using TrueCar through my employee benefit hub. I Although my wife has been getting her car serviced here for almost 10 years, I started out my search using TrueCar through my employee benefit hub. I was contacted by several dealers, Infiniti of CH was just one of them. They didn't come in the lowest with their pricing initially, but since my wife had a favorable experience with their service department, I decided to deal with them first in person. Email communication was prompt and straightforward with Nina. I took the day off planning on test driving the Q50 Sport and Red Sport. Upon arriving at the dealership I noticed how nice and well maintained it was. We were introduced to Jeff, our salesperson. He was very personable and seemed very knowledgable of the cars. I've had previous buying experiences where I knew more about the car I was purchasing than the employees. Not so with Jeff. He ran through the differences in features and performance with the two cars I was considering (never really considered the Sport but I wanted to compare the two.) The test drive was great. Jeff let my wife and I go out on our own and he insisted we take as long as we want. "Don't come back in 5 minutes." We took full advantage of this with both cars and it allowed us to really compare the performance. After deciding on the Red Sport 400, it was time to talk numbers. Jeff never made me feel pressured. I was expecting several back and forth negotiations, but really, he just said, "what's the price you're looking for." We told him if you hit this price we'll take it today. He showed it to his sales manager and that was it. No fuss, no making it seem like I was taking food off his table. Financing was also a breeze. Jacob, the finance manager never pressured me into any extended warranties or extras. I did purchase tire and wheel protection, which came with a bunch of extras, because of the cost of the run flats and the 19" wheels. I've had this protection before on my other vehicles and they've paid for themselves. He knocked down the price on it so, why not? But the no pressure selling extended warranties was appreciated. Jacob even said, Infiniti has a great warranty so maybe take a look at this as the factory warranty runs out. After the ink dried on the deal, we walked out the the service bay where Andreas gave me a run down of the car's features. I'm not quite sure what his full role in the business is, but he seemed knowledgable of both the cars features and potential customization opportunities. He gave me a great price on tinting the windows, plus, gave me some info on mods that will up the performance and looks while keeping the warranty. I've only had the car a few days, but if my wife's experience of a decade with this dealership is what I can expect, I'll have no regrets on this purchase. More

Exceeded Expectations In the market to purchase a new car, we looked at three different car dealerships and chose Infinity. Living near-by, we had NEVER visited their show In the market to purchase a new car, we looked at three different car dealerships and chose Infinity. Living near-by, we had NEVER visited their showroom until now. From our first visit to finalizing the sale of our new Infinity QX60, the experience exceeded our expectations! We worked with Bill Mullarkey, Andreas Korallus, and Garrett Soderlund; all top notch staff. Thank you Infinity of Clarendon Hills for making our dream come true. More

Smooth Process and Highly Recommeded Very frequent communication, fast, easy and without the need for negotiation. 2 other dealerships were frustrating to deal with. In 5 mins we accom Very frequent communication, fast, easy and without the need for negotiation. 2 other dealerships were frustrating to deal with. In 5 mins we accomplished what the other dealerships drug on for 4 days. There were no surprises and all involved were on their game. More

Excellent Adam Fick and Gary Muller did a great job! I would definitely recommend them to my friends co- workers and family, thank you Infiniti of Claridon hi Adam Fick and Gary Muller did a great job! I would definitely recommend them to my friends co- workers and family, thank you Infiniti of Claridon hills! Best car buying experience! More

Thank you Good experience. The staff was professional and helpful. I was pleased I didn't have to spend a lot of time negotiating on the price. Good experience. The staff was professional and helpful. I was pleased I didn't have to spend a lot of time negotiating on the price. More

Helpful and Great Experience They worked with me to get the exact car I wanted with an excellent price. The process was quick and professional. Sales stayed in contact with me o They worked with me to get the exact car I wanted with an excellent price. The process was quick and professional. Sales stayed in contact with me often enough without being annoying. Finance explained everything perfectly, were friendly, and helpful. More

Very Pleasant Everyone was very polite, helpful, and very professional. The showroom was very clean. I found the touch screen technology for the financing paperwo Everyone was very polite, helpful, and very professional. The showroom was very clean. I found the touch screen technology for the financing paperwork amazing. A very pleasant buying experience. More

Nice sales, nice place Overall, it was good experience with all the representatives I met. Specially I want to mention Jacob. He was very nice, professional, and kind. We Overall, it was good experience with all the representatives I met. Specially I want to mention Jacob. He was very nice, professional, and kind. We talked about my work for a bit and he was happy about it. He's a guy with curiosity. Other sales employees are nice, too. The only thing I recommend them improve in the future is that please be more patient with customers. We know that it is a way to get deals done, but rushing still feels non-ideal. They are very professional, though, and the deal was satisfactory. So all in all I remember almost only the good parts. An update: Problems exist for the vehicle. Have visited 3 times trying to solve them. For the 3rd visit they couldn't even identify the problem but I showed the noise to the technician and he heard it. I am keeping my faith and let's see how it goes. More

Great Car Buying Experience! This is an absolutely great dealership. Fantastic communication, extremely nice people to deal with. I'm very happy with my new Q60 Red Sport and woul This is an absolutely great dealership. Fantastic communication, extremely nice people to deal with. I'm very happy with my new Q60 Red Sport and would highly recommend this dealership! Honestly the best car buying experience I've ever had. More

OFF THE CHARTS SERVICE AND KINDNESS! Jeff Walker was the primary reason that I traveled from Cleveland to Chicago to purchase my Q60 Red Sport. Jeff was extremely professional and his kin Jeff Walker was the primary reason that I traveled from Cleveland to Chicago to purchase my Q60 Red Sport. Jeff was extremely professional and his kindness, service, and follow-up made for a simple and enjoyable buying experience. He and the entire staff that we dealt with, went above and beyond to far exceed my expectations. Also, Andreas Korallus delivered my car in excellent condition, and shared a great deal of his time covering all of my Infiniti's capabilities. After my overall experience with Jeff and Andreas at INFINITI of Clarendon Hills, I HIGHLY recommend them for your next Infiniti. Thank you one outstanding buying experience.....Tyler P More