INFINITI of Clarendon Hills

I was in for oil change and my service rep took care of me. she inform me of other things that needed attention like wiper blades and alignment, tire rotation. she kept me inform on how long it would be, a me. she inform me of other things that needed attention like wiper blades and alignment, tire rotation. she kept me inform on how long it would be, and what service that would need attention in the future. the price was within my budget More

Car was in service since two TPM were non operational. Was told later on in the day, they were fine. I picked up the car, and by the time i got home, one had gone out again. Was told later on in the day, they were fine. I picked up the car, and by the time i got home, one had gone out again. More

I brought my car in for an oil change and the service dept informed me that I need to replace my radiator. The technician throughly explained what was needed and the cost to replace it. dept informed me that I need to replace my radiator. The technician throughly explained what was needed and the cost to replace it. More

My service consultant, Anna, was very pleasant, professional and focused on providing an excellent service experience. She answered all my maintenance questions and noted my concerns for the servic professional and focused on providing an excellent service experience. She answered all my maintenance questions and noted my concerns for the service department. The waiting area was very nice with comfortable chairs, computer workstations, large flat screen television and a large commercial Keurig machine with free hot drinks. The maintenance was completed sooner than expected and I was only charged for the basic service. I was very impressed by both the staff and facilities and look forward to future visits. More

Mike Harlow has been someone we have worked with for many years. He is professional, knowledgeable about Infiniti products, willing to pursue problems or concerns we have had over the years, concerned the d years. He is professional, knowledgeable about Infiniti products, willing to pursue problems or concerns we have had over the years, concerned the department is always doing its best for a customer.. My husband and I both feel the service department at Clarendon Hills has continued the great service experience we had at Infiniti of Lisle when it was open. The quality car is very important and we have had minimal problems with any of our Infinitis. However, as important is the service department that solves any issues or provides excellant service in one visit. Your employees are incredibly honest, having found cameras, money, etc as they cleaned the inside of our car. We appreciate the loaner cars also. Mike continues to set the bar high for service and it trickles down to the technicians doing a great job and includes the very comfortable waiting area. More

Great experience!! From making the appointment to picking up our vehicle. No complaints. Good communication, right on the money with the estimate and time estimate was outstanding! I'm sure I will picking up our vehicle. No complaints. Good communication, right on the money with the estimate and time estimate was outstanding! I'm sure I will be back, But it's a pleasure to interact with Mike in service. Highly recommended!!!!! More

This is my second Infiniti, which I love, and I have always brought them to the dealer for service. As always they are efficient, personable, and helpful. This visit was no different. I would highly rec always brought them to the dealer for service. As always they are efficient, personable, and helpful. This visit was no different. I would highly recommend this dealership and Anna was very nice. I feel confident that the work is performed properly as it always has been. Thanks! More

The dealer was very accommodating, providing me a loaner that was similar to the make and model and age of the vehicle I brought in for service. They followed up with me after the service was complete to h that was similar to the make and model and age of the vehicle I brought in for service. They followed up with me after the service was complete to help me understand why the problem occurred and what had been done to fix it. I provided 4's rather than 5's to two questions, and that was based on the fact that while they had my car in the shop for a longer than usual period of time, while they waited for Infiniti to provide parts to resolve my issue, it would have been nice to have received an email or phone call once a week to let me know the status. Overall, though, given the situation, my experience with Infiniti of Clarendon Hills was very good. More

We had to get a check engine light checked. First visit to service department,it went very well. That's when we first met Anna. Soon after we had another issue. Anna took care of us loaner car and all.But to service department,it went very well. That's when we first met Anna. Soon after we had another issue. Anna took care of us loaner car and all.But what put us over the top was our fuel pump went out the very day we got our car out of the service department for another issue. I should be frustrated right? But i'm not. That's why I recommend Infiniti of Clarendon Hills service center. Anna is great. The best service we every had.Very personal. Anna made us feel very special. Thank you Anna. More

Excellent service and attention to detail by Ms. Chmielewska. She provided the necessary information and recommendations to assure that my car was serviced properly. The work was done quickly and Chmielewska. She provided the necessary information and recommendations to assure that my car was serviced properly. The work was done quickly and professionally. My car was returned with all maintenance complete, clean, and washed. More