INFINITI of Clarendon Hills

I always have a very positive experience when I come to this dealership for service. I always get in right away and the wait time is exactly what they say it will be. On my last visit, I came in to hav this dealership for service. I always get in right away and the wait time is exactly what they say it will be. On my last visit, I came in to have a part installed that was still under warrenty my service was excellent. I would recommend this location to anyone in need of service. More

We had routine service performed and the workers at Infiniti of Clarendon Hills were excellent and it was a pleasure dealing with them. We look forward to our next visit so far. Infiniti of Clarendon Hills were excellent and it was a pleasure dealing with them. We look forward to our next visit so far. More

I brought my Infiniti G35 in for service in the morning and picked up a loaner. Dan met me in the drop off area, getting everything signed and into my loaner I was out the door in ten minutes. Dan was ve and picked up a loaner. Dan met me in the drop off area, getting everything signed and into my loaner I was out the door in ten minutes. Dan was very informative he called me to explain the services that were being recommended and what was performed on my car and estimated cost. Once the car was completed he followed back up with me we a phone call and email. I dropped off the loaner after work and was able to quickly pay for and pick up my car. I highly recommend Infiniti of Clarendon Hills. The dealership is new and the staff treats you exceptionally. More

I was in the market for a very nice SUV and considered Infiniti, Lexus and Acura--all great vehicles. I went to 5 dealerships for each brand and had, by far, the best experience with Jeff Walker at Infini Infiniti, Lexus and Acura--all great vehicles. I went to 5 dealerships for each brand and had, by far, the best experience with Jeff Walker at Infiniti of Clarendon Hills. First of all, the new QX60 was amazing. But more than that, my experience with Jeff was incredible. I have owned Lexus, BMW and Jaguars so I have experience with luxury brands. I have never been treated better than at Infiniti of Clarendon Hills. I mattered to them and they appreciated my business--never rushing or badgering but rather making my car buying experience a true delight. The enthusiasm Jeff exhibits is second to none. He truly loves his work and Infiniti--and it shows. I will be recommending the dealership and Jeff Walker to all I know. More

There is a general feel that this dealership is jsut not top notch, they make lots of mistakes and excercise questionalbe judgement. Example: A passenger in my car commented on a noise which I too thought s top notch, they make lots of mistakes and excercise questionalbe judgement. Example: A passenger in my car commented on a noise which I too thought strange, I take car to the dealership for testing and told no problem was found. After getting a second opinion I took the car back to the dealer to be told it was tire noise and I needed new tires. I bought new tires, which did not resolve the issue so I'm back at the dealership, a little more upset each time, demanding that they check what I believed the problem had been the whole time....sure nuff, it was...thank goodness for the warranty! Not so good being out of the cost of a set of new tires! Next example: car running funny told I needed a part, purchased the part, expected to be on my merry way. A week later same issue, call the dealer who tells me it can't be the new part it must be something else so I take the car in to find out the part they put in was "bad"! Not sure if "bad" means we tried to get away with giving you a not so new part, or we only charged you and really didn't do any work, or our service just isn't that good! Overall its been a history of this with this dealership and it just sucks! More

Service was great. I went in for an oil change and they washed my car and shined my wheels. I also needed a battery for my fob: quick (less than 2 minutes including paying for it), efficient and cheap. A washed my car and shined my wheels. I also needed a battery for my fob: quick (less than 2 minutes including paying for it), efficient and cheap. As always - easy and convenient. More

I bought a used 2012 infiniti G37X from this dealership and waited a month to write the review. I had a very good experience with the dealer ship, the way they treated us and the way they have completed th and waited a month to write the review. I had a very good experience with the dealer ship, the way they treated us and the way they have completed the processes quickly for me. Bob Polanek worked out a very good deal which turned out to be a very competetive one as per my market research and which exactly suited my requirements. At the end of the day, I am a very happy customer after a month with all the good experiences I have with my car. More

Excellent service, great communication, delivered vehicle on time as promised. Absolutely no issues with this dealerhsip. I highly recommend them to anyone. Thanks Mike! Done. on time as promised. Absolutely no issues with this dealerhsip. I highly recommend them to anyone. Thanks Mike! Done. More

We had a great experience purchasing our QX56 from Infiniti of Clarendon Hills. Bob helped the purchasing process move along quite smoothly and we felt that He was working on our behalf. The finance p Infiniti of Clarendon Hills. Bob helped the purchasing process move along quite smoothly and we felt that He was working on our behalf. The finance piece of the purchase moved along so quickly that we were actually quite impressed. We've had our QX56 for a few weeks now and it is like driving in a dream, smooth, quiet and unbelievably comfortable. Love it!! Julie and Dave New Lenox More

1) Promised high-end winter floor mats as part of my car sale - none provided 2) Brand new car has already blown a tire, could not be explained, source of blowout not determined or repaired - $300 new tir sale - none provided 2) Brand new car has already blown a tire, could not be explained, source of blowout not determined or repaired - $300 new tire needed 3) Brand new car, has had a $600 repair for a part that is about 5" in size- labor atronomical! I've had nearly $900 in repairs already for a car that is less than six months old - very frustrated. It seems like it's poorly made and cannot hold up to basic wear. 4) It took two months for the dealer to get the part in - bad communication. I called twice and left messages inquiring about the part. 5) Impossible to get a human on the phone...always voicemails 6) The night I bought my car, was rushed out the door because it was in the evening, so I did NOT get the "new car training" - they told me to come back! $75,000 car and they couldn't spend an extra 10-15 minutes with me to assist me in a quick lesson Overall I've had several negative experiences with this car model & dealer. Very disappointing and I will buy American next time! Cadillac Escalade...I'll be back soon. More