INFINITI of Clarendon Hills

I had 4 dealers bid on providing a new car, and Clarendon Hills was the winner. Everyone one I dealt with was top notch, Jeff Walker in sales, Assad Hamzeh in going over the new vehicle with us and Bill Har Hills was the winner. Everyone one I dealt with was top notch, Jeff Walker in sales, Assad Hamzeh in going over the new vehicle with us and Bill Harris in administration. They made the process very easy. More

We were in the market for an Infiniti JX. My wife spoke to a friend of hers who strongly encouraged us to call Bob Polanek at Infiniti of Clarendon HIlls. We live in Lisle and have an Infiniti dealer clos to a friend of hers who strongly encouraged us to call Bob Polanek at Infiniti of Clarendon HIlls. We live in Lisle and have an Infiniti dealer close to us, but we decided to take her referral and give Bob a call. Without stepping foot into the dealership Bob and I were able to nail down the deal. Bob was very personable, easy to work with and by far made for the easiest car purchase experience I have ever had. Upon meeting Bob the day I was to pick up the vehicle, I again was greeted with a great experience. Bob introduced me to the owner who personally told me I could call him with any questions or issues; showed me where his office was and made sure I knew who I could call if there was ever a problem. I have never been given that sort of treatment and I hope to have it as I continue my relationship with Infiniti. More

The staff of Infiniti of Clarendon Hills truly deserves an appreciation and acknowledgement for their professionalism, attentiveness and competency - from Erik Eckert -our Sales Consultant, Joe Fruzyna -t an appreciation and acknowledgement for their professionalism, attentiveness and competency - from Erik Eckert -our Sales Consultant, Joe Fruzyna -the Sales Manager, Assad Hamzeh -our Delivery Manager and Bill Harris -the Finance Manager. We felt that they listened to our needs, worked with us in order to get us a good deal and courteously followed-up to make sure everything is in order and that we are happy with our purchase. By far, this is the best dealership experience that my husband and I had in so many years. Assad is very knowledgeable, courteous and personable. He really takes the time to make sure you understand and patiently listens and answers all our questions. With all the features that Infiniti has, it can be quite overwhelming but Assad helped made it easy to ease in into our new vehicle. Thanks Assad and keep up the good work! When it comes to dealing with the Finance Manager, I usually encounter a stern and grim personality, not Bill! He was still pretty serious looking but he was also very personable, professional and gladly answered any questions that we had. More

My husband and I visited Infiniti of Clarendon Hills a few weeks ago to look for a new SUV to lease. We initially spoke with Steven on the phone but he was tied up with another customer that day so we we few weeks ago to look for a new SUV to lease. We initially spoke with Steven on the phone but he was tied up with another customer that day so we were introducted to Erik Eckert. Erik was very professional, eager without being over-bearing and was very courteous in listening to our concerns and answering our questions. When he was not sure, he was honest to admit it but also made sure to find out the answer for us. We test drove the Infiniti JX35 and the Infiniti FX. We liked both cars, but we decided to go with the JX35. We had already test drove different SUVs and went to several other dealers prior to coming to Infiniti. After driving the JX and getting the feel of all its luxury, convenience and technology features, it felt right and we knew this was the car we wanted. Now comes the tougher part - the numbers! Erik worked patiently with us to get us a good deal despite not having that much money to put down and finding the combination of color/packages that we wanted. He helped proposed different options together with his Manager, Joe Fruzyna. It took me and my husband a while to think through all the options and to get to that comfort zone but Joe and Erik gave us the time to think it through and patiently answered all our questions. We were very hesistant at first, since this was our first luxury vehicle so it was a huge financial commitment but with Erik and Joe's help, we're glad we made the decision to go with Infiniti. After we made our purchase, Erik called the following week to check and make sure that we're all set and we're enjoying our brand new JX35 - and we sure are! More

Bill was always helpful in helping decide which car was perfect for me. He helped me through the financing and understanding exactly what it was that I was buying. I would recommend him to everyone. perfect for me. He helped me through the financing and understanding exactly what it was that I was buying. I would recommend him to everyone. More

I usually dread dealing with car salesman. As we looked for a new car for my wife, my experiences at other dealers lived up to my very low expectations. We stopped by the Infinity dealer actually not knowi for a new car for my wife, my experiences at other dealers lived up to my very low expectations. We stopped by the Infinity dealer actually not knowing much about Infinity. Bob gave us a great overview. We eventually left that day with a very competitive quote that, after numerous attempts, no one could beat. It was a pleasure working with Bob and I continue to appreciate the service at the dealership with the free car washes. More

I worked with Eric Eckert when I purchased a used Infiniti G37X in early October 2012. If any family or friends are in the market to buy a new vehicle, I would definitely recommend them to pay a vis Infiniti G37X in early October 2012. If any family or friends are in the market to buy a new vehicle, I would definitely recommend them to pay a visit to Eric. He is knowledgeable, responsive, and very customer-focused. I also found him to have a no pressure sales approach which I found refreshing. He is actually the first car sales person I felt entirely comfortable working with. I had to bring my young son with me the night I purchased the car and Assad Hamzeh even had lollipops on hand which was very helpful! More

BROUGHT MY 2008 FX35 IN FOR A DASH BOARD ISSUE AND WAS TOLD THAT IS WAS UNDER A RECALL AND THAT IT WOULD BE FIXED AT NO COST TO ME. I RECEIVED A LOANER CAR AND THEY ALSO FOUND A RECALL ISSUE ON THE ODOM TOLD THAT IS WAS UNDER A RECALL AND THAT IT WOULD BE FIXED AT NO COST TO ME. I RECEIVED A LOANER CAR AND THEY ALSO FOUND A RECALL ISSUE ON THE ODOMETER ORDER PARTS AND GOT TO WORK ON THAT AS WELL. I HAD MY CAR BACK THE NEXT DAY. EVERYONE THERE WAS PLEASANT, COURTEOUS AND ACCOMMODATING. THE ONLY THING I WOULD SUGGEST IT TO RECEIVE NOTIFICATION VIA MAIL OR EMAIL ON THE RECALLS. SHARON E. WESTMONT, IL More

I purchased a 2010 Toyota Sequoia from this dealership and worked with Eric Eckert from sales and Jacob Lubinski from finance. In my history of purchasing cars from dealerships I'd say this was the best e and worked with Eric Eckert from sales and Jacob Lubinski from finance. In my history of purchasing cars from dealerships I'd say this was the best experience I've ever had. Eric was personable and extremely accommodating and Jacob was the nicest and most transparent finance person I'd ever dealt with. I did not feel any pressure at any point and the facility was clean and comfortable. I highly recommend this dealership and in particular these two professionals that I worked with as they exceeded my expectations. M. Parker More

I recently purchased a 2011 Dodge Durango from Infinity of Clarendon Hills. I found that everyone at this dealership treated me in a very curtious and professional manner, especially my salesman Eric Ecke of Clarendon Hills. I found that everyone at this dealership treated me in a very curtious and professional manner, especially my salesman Eric Eckert. Eric was helpfuln throughout the buying processmaking sure that all my questionswere answered. Once I purchased the vehicle, he showed me every feature and even programmed my phone to the Blue Tooth. I really appreciated his attention to detail and his follow up after the sale. Within the first month he called to see how I "liked the Durango and told me to call him in the future if I had any questions or problems. About two weeks later, I had a small problem with the window tinting and called Eric. He got back to me within a day after he researched my question and helped me find a solution. Overall I'm delighted with my experience, especially with Eric's performance, and when I'm ready to purchase another car I will certainly make Infinity of Clarendon Hills and Eric my first stop. Regards; N.D. Carso More