INFINITI of Clarendon Hills

I had a problem with the seat for the co-driver. I contacted the initial person Joe Calabrese seeking the help, he forwarded the email to Tony Bonifazi. He kindly ordered the seat and let me know when contacted the initial person Joe Calabrese seeking the help, he forwarded the email to Tony Bonifazi. He kindly ordered the seat and let me know when it is ready. I went there to change the seat and do the first oil change (they did that for free) last Wed. The service is great, and the people also helped me to remove some trace on the surface, I cannot notice them now. Lance Groff answered all the questions I had and was very helpful. I recommend this dealership. More

Excellent Sales Team Excellent Service Team If you Excellent Sales Team Excellent Service Team If you would like to purchase / lease an Infiniti vehicle, this is the place to go to. My wife and I en Excellent Sales Team Excellent Service Team If you would like to purchase / lease an Infiniti vehicle, this is the place to go to. My wife and I enjoy doing business with Clarendon Hills Infiniti. They have been making our experience with them a pleasant one. We cannot thank your team enough because you really do go above and beyond for us. Thank you all very much. More

Simply amazing experience from start to finish. Upon entering they were not overly aggressive (a good thing), but very attentive once we were ready to discuss leasing the new JX. We had already shopped entering they were not overly aggressive (a good thing), but very attentive once we were ready to discuss leasing the new JX. We had already shopped around (and didn't have a very good experience at a competitor's dealership) so we knew exactly what we wanted and what we wanted to spend. After letting Steve know that we did not need to test drive the vehicle and were ready to discuss price he asked us what we were looking for. We gave him a reasonable (albeit on the low side) initial offer. My husband is an attorney and I negotiate settlements for a living so of course we expected a steep counter offer and were fully prepared having calculated several different scenarios prior to the visit. Steve left us for about 10 minutes to check on pricing and stock. When he came back in and showed us their proposed offer my husband and I sat there in silence. Negotiations 101 is NEVER take the first offer, but we were at a loss. Steve had come within $9 of our offer! I struggled with not negotiating further, but really - $9? I couldn't believe it. Of course we accepted and Steve (what a nice guy and so easy to talk to) checked for our requested color combination, had the vehicle we wanted at their sister location and it was driven over within the hour. Bill in finance was extremely helpful and Assad the delivery manager was very informative taking the time to sit with us and go through all the bells and whistles of my beautiful new SUV. I drove home an extremely happy customer and both my husband and I could not believe the experience we had just had. Peter, the owner kept popping in through the whole process to make sure everything was going well and was so gracious welcoming us to the "Infinity family". Did not know buying a new car could be so easy. LOVE my new vehicle and I am confident this will not be my last Infinity with this dealership. You guys are awesome! More

My first time buying a car and I couldn't have had a better experience with the process. Everything was made easy and accessible. The next time I purchase a car, it will definitely be from this dealersh better experience with the process. Everything was made easy and accessible. The next time I purchase a car, it will definitely be from this dealership. More

Very convenient and nice location. Felt very comfortable browsing the cars with no pressure. Liked I was free to take the cars on a solo test drive. Buying experience was a little confusing but was happy w browsing the cars with no pressure. Liked I was free to take the cars on a solo test drive. Buying experience was a little confusing but was happy with the final result. More

I have been dealing with Infiniti since 2004 Mike Harlow has been my service writer,Thank you! I continue to purchase Infiniti's because of him and his excellent service.The car is great also. has been my service writer,Thank you! I continue to purchase Infiniti's because of him and his excellent service.The car is great also. More

I love this service department! Lance Groff is awesome. He took the time to research some information for me and followed up with me with all of the options that were available to me. I appreciated the det He took the time to research some information for me and followed up with me with all of the options that were available to me. I appreciated the detail in which the service department offered. Also I have experience with Mike Harlow as well. I received the same treatment as a valued customer. Keep up the excellent work. More

My 2008 G35x needed cosmetic repairs. This dealer did a great job. The car looks new. Mike was very responsive. And though the dealer had my car over the weekend, the use of the free loaner car made the pr great job. The car looks new. Mike was very responsive. And though the dealer had my car over the weekend, the use of the free loaner car made the process easy. I have no hesitation in recommending this dealer. More

I would highly recommend this dealer to someone else, as my experience was phenomenal! The staff was knowledgeable, very professional, and overall, very customer service friendly. I myself would be the fi my experience was phenomenal! The staff was knowledgeable, very professional, and overall, very customer service friendly. I myself would be the first to return as a repeat customer! More

I love the service department .... extremely polite and courteous, and quick to respond! It is everything i expect to receive when going to a high end dealership. courteous, and quick to respond! It is everything i expect to receive when going to a high end dealership. More