INFINITI of Clarendon Hills - Service Center

Courteous, kind and respectful staff. Thoroughly provided excellent service. Explained process step by step. Great Thoroughly provided excellent service. Explained process step by step. Great More

This dealership is a nightmare. Front Collison sensor light turned on immediately after I drove it off the lot. Notified them and sent pics immediately. They said they would fix it. Front Collison sensor light turned on immediately after I drove it off the lot. Notified them and sent pics immediately. They said they would fix it. Nearly 3 months later and it still has not been fixed. It has been one excuse after another. When they inspected the car they removed the front bumper and did not secure it properly to save themselves some time because they still had to fix the issue. They allowed me to drive it like that for weeks with out notifying me that the bumper was not secured. It completely fell off as I was backing out of my parking spot at work. I can never get a hold of anyone. Bauti never answered another call or text after the sale. Save yourself a headache and go somewhere else! They also tried to get me to help them to commit fraud. They wanted me to tell my warranty the light turned on weeks after I bought it so they would not have to be responsible. They are not honest and only care about the sale. Forget about them helping you after they have collected your money. Will never do business with them again. Extremely disappointed. Upgrading my review of this dealership from 1 star to 3. After I expressed my disappointment Peter stepped in and my vehicle was fixed in less than 24 hours! I received a loaner to get home that evening and by the next morning my car was ready to be picked up. Car is performing beautifully and I am extremely happy with it. However, it never should have been this difficult to get something minor repaired. More

Mike Harlow is our favorite Service Dept rep. Excellent work on both vehicles. Definitely will recommend to others. Excellent work on both vehicles. Definitely will recommend to others. More

Very professional services at the Westmont location. Haven’t had any issues with them over the last 4 years Haven’t had any issues with them over the last 4 years More

Excellent dealership! Will definitely recommend Infiniti Clarendon Hills..from sales to service, we are very satisfied. Will definitely recommend Infiniti Clarendon Hills..from sales to service, we are very satisfied. More

Infiniti of Clarendon Hills is awesome and my service rep Mike Harlow is the best! You guys totally knock it out of the park every time I stop by! Mike Harlow is the best! You guys totally knock it out of the park every time I stop by! More

I feel welcomed at all levels, service, sales, finance, GM, receptionist, cashier, and even my favorite porters. Whether this is in recognition of my business 11 years, 2 cars, loyalty on all service) or GM, receptionist, cashier, and even my favorite porters. Whether this is in recognition of my business 11 years, 2 cars, loyalty on all service) or just good business, the feeling is mutual. I have offered to give testimonials on all aspects of service. Hoping my wife’s next car is an Infiniti. More

The service department follow-up was poor. I was told the part would arrive in two days. I had to call back four days later to find out about the part delay. I have a service plan I paid for t I was told the part would arrive in two days. I had to call back four days later to find out about the part delay. I have a service plan I paid for that has been useless. More

100% satisfied with my oil and filter change. Crew was knowledgeable and on time. Highly recommend. Crew was knowledgeable and on time. Highly recommend. More

Great dealership walked in & was greeted by my service consultant Fabian, he went to work & took care of me consultant Fabian, he went to work & took care of me More