INFINITI of Gwinnett

Amazing Experience We had an excellent experience buying our car from Infiniti of Gwinnett. Richard did a great job explaining everything to us. He really covered every We had an excellent experience buying our car from Infiniti of Gwinnett. Richard did a great job explaining everything to us. He really covered every detail to make sure we were comfortable with our purchase, as well as Goran. Alexis was great scheduling a repair. All employees were friendly and helpful. More

Five star experience Every single person one encounters at this dealership is welcoming, helpful, and knowledgeable. They give you the best deals and every aspect of the s Every single person one encounters at this dealership is welcoming, helpful, and knowledgeable. They give you the best deals and every aspect of the service is efficient and exceptional. More

Thank You Richard Ball for Delivering Us Another Infiniti Richard Ball is hands down the best at this dealership. Our fourth car from him since we moved to the area. He always exceeds expectations. Richard Ball is hands down the best at this dealership. Our fourth car from him since we moved to the area. He always exceeds expectations. More

From picking up from Service to driving off in a new car I brought my family with me to pick up our 2015 QX60 from service and my wife and kids went to look around the new car showroom while I checked out. B I brought my family with me to pick up our 2015 QX60 from service and my wife and kids went to look around the new car showroom while I checked out. Being into last year of our lease, we were starting to talk about the next car. My wife wanted to test drive a QX80 so Jana hooked us with Jason and Kenneice who expertly maneuvered the huge SUV out of the back lot for us to take a spin. After a quick spin we drove a 2018 QX60 as a few things have been improved since our 2015. All the options and technology was expertly explained for both cars. Being a hot May Day, Kenneice made sure the kids had drinks and a snack which kept them happy. After the test drives we worked with Jana on the “numbers” and she took the extra time discussing everything with me and my wife. The pros and cons of each model in leasing vs purchase was transparently gone through. After a few discussions we decided to go with the QX60, 7 months early for the same payment! The new car process was wonderful and quick. Kenneice, armed with her iPad, showed us about all the new features and changes to the QX60. She got my wife’s iPhone paired to the new car and patiently showed us how to operate the hands-free tailgate. Next we were off to Sam to complete the finance process. This was probably the quickest I have ever been in a finance office. No pressure to purchase anything additional. No special coatings or options just a quick but no pressure review of their prepaid maintenance plans. After signing a few documents we were done. I cannot say enough great things about Gwinnett Infiniti and their staff. They make purchasing and servicing a pleasure instead of a nuisance. More

The very best car buying experience I’ve ever had and I’m 78 Ben Walton is by far the best and most professional car sales representative, in all these 78 years, I’ve ever had the pleasure to do business with. T Ben Walton is by far the best and most professional car sales representative, in all these 78 years, I’ve ever had the pleasure to do business with. The QX80 is very complicated in terms of all the systems it has to offer. Ben went through every system in detail and took his time to make sure me and my wife, also 78, had a good idea on how to use all the car’s buttons and dials. Not only that, Ben called 2 days later and asked how it was going with the new QX80. Then he said that he would like to make an appointment in 2 to 3 weeks to see if there is anything we don’t understand. We will most likely ask for 30 minutes of his time, once we have had more experience with the QX80, to see if there are any subjects that need to be reviewed. That’s service “after the sale”. Just outstanding! David Edwards & Connie Sperring. More

Great Sales Manager ever. We bought a Pre-Owned Qx80 from this dealership and the sales manger at this location is all about Superior customer Service. He returns calls, listen We bought a Pre-Owned Qx80 from this dealership and the sales manger at this location is all about Superior customer Service. He returns calls, listens to any recommendations and cares about the overall customer experience. Craig Hooten is the sales manager at this location and I was very impressed with the overall attention he provided my family with our sales experience. We initially had a few concerns about some things however Craig took ownership and we are happy customers. The not good service will be removed because Mr. Hooten made sure we were completely satisfied. More

Excellent service The overall experience was excellent. Clara was detailed and thoughtful in her presentation. She listened to my circumstances and what I was looking The overall experience was excellent. Clara was detailed and thoughtful in her presentation. She listened to my circumstances and what I was looking for. Gorin explained the documents thoroughly. More

Straight Forward And Excellent Custimer Service Like Doctors a Car Salesman should attend to your needs while providing you with straightforward information and excellent customer service. RB and IO Like Doctors a Car Salesman should attend to your needs while providing you with straightforward information and excellent customer service. RB and IOG The Best! More

The best sales person I have ever worked with!! I had the pleasure to work with Susann Davis with Infiniti of Gwinnett. It was the smoothest car buying experience I have ever had. She was always con I had the pleasure to work with Susann Davis with Infiniti of Gwinnett. It was the smoothest car buying experience I have ever had. She was always concerned about my best interest and went beyond expectations to ensure my experience was positive. She is knowledgeable about the product, the car buying process and how to treat clients and build relationships. I am grateful she answered the phone the first time I called the dealership...oh, and the pre-owned Infiniti I bought is wonderful as well. I highly recommend Susann Davis as a sales person and the Infiniti brand. More

Purchasing and trading a vehicle Richard and I have been communicating for many months regarding a car. He called to let me know the QX50 had the features and was the vehicle I wanted Richard and I have been communicating for many months regarding a car. He called to let me know the QX50 had the features and was the vehicle I wanted. More