INFINITI of Hoffman Estates

I originally went in early to service my current vehicle, though I was also in the market for an SUV/crossover. While wandering the showroom floor, Joel struck up a conversation, listened to what was importa though I was also in the market for an SUV/crossover. While wandering the showroom floor, Joel struck up a conversation, listened to what was important to me when it came to function, finance, and process - and he helped find a QX60 that had everything I wanted and needed. When it finally came time to talk numbers, Joel worked with Pat to quickly get to a place that I thought was fair, and they made the process as seamless, transparent, and painless as I think new car buying can be. Marcin worked with me in the finance office, which to me is usually the most painful part, but we got through everything quickly and I left feeling good about what we landed on. Overall 10/10 experience. More

Always enjoy talking to warm and professional people and Sebastian is one of them Thanks an d well done ! Sebastian is one of them Thanks an d well done ! More

Edgar was so easy to work with, great help finding the right car and super knowledgeable! right car and super knowledgeable! More

Upon walking up to the lot, was greeted by Edgar, who listened to what I was looking for and helped me pick out an suv to surprise my sister with, couldn't of made a better deal anywhere else, he got me listened to what I was looking for and helped me pick out an suv to surprise my sister with, couldn't of made a better deal anywhere else, he got me a great deal! He is the quintessential salesman and really sets the bar and goes that extra mile! Looking forward to doing future business with him!! More

So disappointed in yet another visit. Won't be going back after this visit for sevice.cant even begin to explain this time driver got lost yet again after giving turn by turn direction Won't be going back after this visit for sevice.cant even begin to explain this time driver got lost yet again after giving turn by turn directions 3rd time now I have been stranded twice now as weather gets colder but telling me nothing is wrong. Last time I had to take a video and then the transmission had to be replaced but was told on numerous occasions nothings wrong based on our CODES. Same thing this time our code don't show anything even though I've been stranded twice. Then today after the driver figured out where we were he left me with a tank literally below empty the gauge didn't even register. I had to chase him down tell him to follow me to a station so I didn't get stranded again. Then I specifically told the service guy that my oil change was due as well showing him my winder sticker but they didn't do that either. So days and nothing was done but left me with a bone dry tank and more miles on my car More

Nice guy! Love his attitude and his work ethics! He’s real and honest and will work it out with you! Love his attitude and his work ethics! He’s real and honest and will work it out with you! More

Words can’t even explain my experience. It was just so much good about it, it seemed too good to be true. Edgar is the man to negotiate with 100% They’re all great salesmen/ business men !! It was just so much good about it, it seemed too good to be true. Edgar is the man to negotiate with 100% They’re all great salesmen/ business men !! More

Very efficient and helpful staff, clean and modern environment. Handy to get to and lots of parking environment. Handy to get to and lots of parking More

Nice guy very honest. Clean dealership. I don't know what else to put so nonsense Clean dealership. I don't know what else to put so nonsense More

Edgar do Very good job. It's very easy to talk to him and he answer all your questions. It's very easy to talk to him and he answer all your questions. More