INFINITI of Hoffman Estates

service was good was able to cancel appointment and reschedule appointment via text. Need to follow up with customer beginning to end. reschedule appointment via text. Need to follow up with customer beginning to end. More

I originally planned to look at & test drive SUV's other than Infinit as I had been driving my FX35 for almost 14 years. I loved my FX but thought it might be nice to check out something different so I test than Infinit as I had been driving my FX35 for almost 14 years. I loved my FX but thought it might be nice to check out something different so I test drove a Genesis GV70. The sales guys talked nice, but when they wrote up the paperwork for me to purchase, they turned on the pressure big time & I didn't trust them at all. I walked away from that deal. After I left the Genesis dealer, all I could think was, "I'm not looking any further so I'll go see Joel at Infiniti (Hoffman Estates)". Over the years, my husband & I had purchased 3 or 4 cars from Joel & he was exactly how I remembered him: Trustworthy, extremely knowledgeable, safe, kind, patient, no shenanigans & always willing to spend whatever time I needed to feel comfortable with making the purchase. I love my new QX55 but the whole reason I made a bee line for Infiniti of Hoffman was to purchase my new car from Joel! He's the best! More

Joel was very knowledgeable, extremely professional and efficient. He ensured everything went smoothly and as we have discussed over the phone prior to my in person appointment. I would highly recommend efficient. He ensured everything went smoothly and as we have discussed over the phone prior to my in person appointment. I would highly recommend him to everyone. More

Knowledgeable staff, went in for a service. It was completed carefully and in a timely manner. It was completed carefully and in a timely manner. More

Very nice and willing to work with us. Would recommend Edgar. Very personable and realistic. Would recommend Edgar. Very personable and realistic. More

It's me again. I made a review , a poor review for this location because of the unprofessionalism i felt back on June 18th , which begin on June 4th. . I could go o I made a review , a poor review for this location because of the unprofessionalism i felt back on June 18th , which begin on June 4th. . I could go on to explain that ... but this is actually a reply to that review-( a recap good outcome review ). I cannot find the actual post to reply to it. Basically my problem, my situation was fixed. Mr. D. Baker was his name. I was very disappointed until I spoke with Mr. Baker. He probably couldn't fix the actual problem but taking the time , respecting me as a person and that I appreciate. SALES is SALES and i understand not everyone will be happy. But Customer service is a must and I got that. It felt like the first day I arrived at the dealership. I still think my sales guy Robert was cool. I understand he has a job to do. Thank you for helping me Mr. D. Baker!!! More

Great service and excellent vehicles thank you all of you for all your hard work and dedication, you guys are super stars for all your hard work and dedication, you guys are super stars More

Too expensive for oil change and tire rotation. I was never notified that Infinity was not owed by Motor Works I was never notified that Infinity was not owed by Motor Works More

Edgar helped with the pricing, selection, and everything in the process of selecting this amazing vehicle! in the process of selecting this amazing vehicle! More

Joel was outstanding to work with. Knowledgeable and professional. Overall a great experience. Thank you again for your assistance! Knowledgeable and professional. Overall a great experience. Thank you again for your assistance! More