INFINITI of Hoffman Estates

My first Infiniti purchase Great experience at Hoffman Estates Infiniti. Came in to test drive and ended up driving home my new Q50S. Thanks to Geno for his help and wealth of k Great experience at Hoffman Estates Infiniti. Came in to test drive and ended up driving home my new Q50S. Thanks to Geno for his help and wealth of knowledge on the vehicle. More

Geno was great Geno was honest and very helpful from the start. He answered every question we had and made it possible for us to make a deal. I love my new car Geno was honest and very helpful from the start. He answered every question we had and made it possible for us to make a deal. I love my new car More

1st Time Buyer - Thank you Joel! Yup, 46yr old female just bought her very first car - at Infiniti of Hoffman Estates. So glad I landed at this dealership. Thank you Joel for your ext Yup, 46yr old female just bought her very first car - at Infiniti of Hoffman Estates. So glad I landed at this dealership. Thank you Joel for your extreme enthusiasm it is contagious! Love your attention to details. You were "right on" w/the vehicle, the Infiniti G37XS Coupe! Didn't think "torque" and all that "men" car stuff mattered - OMG! It Does. I LOVE my new car. Beautiful in and out. Gotta say, Joel, you have a keenness in dealing with people and it's evident in your mannerism. I must throw a shout out to Ryan, in financing. He handled my paperwork, answering all my questions and explaining all the dotting of I's and crossing of T's. One more - Michael Smalley. There was a bit of time to kill and you helped things move along nicely by sharing your story. Thank you. I was handled with class and professionalism from beginning to end. A total Thumbs Up experience! More

This place sets the standard for all other dealers This dealership sets the bar so high, other dealers may just want to give up trying and settle for second best. First, my sales consultant Joel Gappa This dealership sets the bar so high, other dealers may just want to give up trying and settle for second best. First, my sales consultant Joel Gappa was amazing. If you have the stereo-typical car salesman image when you think about dealerships, then you need to work with Joel, he will erase that image from your mind in short order. Joel was professional, patient and most of all he let me drive the decision making by asking me the right questions. Never for a moment did I feel pressured or uncomfortable. Unlike other car salesmen I have worked with in the past I got the feeling that Joel was on my time, not dealership "beat the clock" time. As for the crew at the dealership, each time I walked in I was greeted courteously by either an available rep, or the receptionist. Never was I set upon like I was wounded prey as I had experienced at other dealerships when I set out to pick a new car. .When I told them I was working with Joel, I wasn't just told where his office was and dismissed as a waste of their time, instead, each time I entered and told them I was looking for Joel I was escorted to his office or to where ever he was in the dealership. I was always offered a refreshment of some sort as well. This is a great team to work with, I highly recommend you shop here if you are looking for Infinity, Porsche, Mercedes Benz or BMW, the Motorwerks team has them all. More

Javier is the best! I started communicating with Javier back in January. I knew what car I wanted but I had a few things I wanted to clear up as it related to my credit r I started communicating with Javier back in January. I knew what car I wanted but I had a few things I wanted to clear up as it related to my credit report. By June I was ready, but I had negative equity on my trade in. Javier worked hard with Rich to find a suitable resolve for my situation and made sure I got the car I wanted. I really appreciate his effort and would recommend him to any and everyone! More

I enjoyed the experience ...really! I have always hated buying a car .This time it was different! My husband decided to trade in his car and purchase an SUV that would be my car. Decidin I have always hated buying a car .This time it was different! My husband decided to trade in his car and purchase an SUV that would be my car. Deciding to check out an Infiniti was his first good decision. Choosing to go to Motor Werks in Hoffman Estates was the next one. Tony Guzman was our salesman. He was knowledgeable and patient. I felt free to ask questions and he answered each one kindly. When I drove the car, he explained the important features but did not bury me with unimportant facts. After we decided to purchase the car, Tony took us to speak with Ryan Durso. He made the purchase transaction extremely easy. My husband said he was the best car finance guy he had ever dealt with. We give 5 stars to both Tony Guzman and Ryan Durso. The first stop for our next car will surely be at Motor Werks Infiniti of Hoffman Estates. More

Best salesman! Best manager! It was my best experience with purchasing a vehicle in my life. I highly recommend Geno and Rich to people still looking for a car. It would be chal It was my best experience with purchasing a vehicle in my life. I highly recommend Geno and Rich to people still looking for a car. It would be challenging to get a loan approved with my credit score, but they tried and tried, finally got me approved with good rate. I sincerely thank Geno and Rich for helping me to get my new car. They are very trusted, simply the best! Thank you so much, again. More

Honest and very nice person to do business with. Tony is a very good salesperson,helpful kind and generous he gave me his starbucks and good service.I would recommend people to see him for a car. Tony is a very good salesperson,helpful kind and generous he gave me his starbucks and good service.I would recommend people to see him for a car. More

Outstanding Experience I could not have been more pleased with our new QX60, the dealership and Walt our sales rep. This is our second vehicle from Infiniti and it is a ple I could not have been more pleased with our new QX60, the dealership and Walt our sales rep. This is our second vehicle from Infiniti and it is a pleasure to drive. Walt was extremely helpful through the entire process. We were working with a competitive dealership that just did not seem to want to work with us or was too focused on a particular part of the transaction. It seemed to be more about them than the people they were working with. Walt on the other hand saw the end game. He treated us like we were important to him and the dealership. We were very pleased that everything came together seamlessly. I contribute that to Walt's efforts. It was the smoothest and easiest transaction ever. I would highly recommend Walt and the dealer group. More

Great experience I had a great experience buying my used G37 from Tony at Infiniti of Hoffman Estates. Tony showed me the couple of cars I was interested in - I wasn' I had a great experience buying my used G37 from Tony at Infiniti of Hoffman Estates. Tony showed me the couple of cars I was interested in - I wasn't ready to buy on the spot and there was no pressure. I came back the next day after thinking it over and the process was easy, financing was quick, and follow-up has been really great. I love my car! More