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INFINITI of Hoffman Estates
Hoffman Estates, IL
2,027 Reviews
INFINITI of Hoffman Estates | For A Great Experience
Since 1975, luxury automobile customers seeking the ultimate buying experience have chosen Zeigler Automotive. The reason is simple. Our business philosophy centers around you, your needs, and your expectations of how a customer should be treated when purchasing a vehicle. From the moment you walk through the door, we welcome you with tailored-to-you services and exclusive amenities you simply won’t find at other dealerships. It’s the difference between service, and being served.
INFINITI of Hoffman Estates | A Zeigler Auto Group Company
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,027 reviews
April 27, 2022
I don't typically take time to leave reviews but this was, by far, one of the best car buying experiences I have had in a really long time! This purchase was a special one because I finally getting my f was, by far, one of the best car buying experiences I have had in a really long time! This purchase was a special one because I finally getting my first luxury vehicle and it was a big decision to chose the QX60. I will say, Joel (and Janine) were key in my decision making process. When Joel realized that the QX60 that I had on placed a deposit on was delayed and would not arrive by the estimated date, he placed me at the top of the priority list for the next one that became available. He made sure that I was able to have my truck for my birthday! Joel was just very easy to work with. He was friendly, funny, took his time with my husband and I, and sent lots of pictures to help make sure I was comfortable with my decision. He also stayed late to make sure that he was able to show me all the features of my new truck before letting me leave the lot! I highly recommend this dealership. Vince and Stan were also great! More
by tjeffrey
April 15, 2022
Easy to work with, made trading in and purchasing a vehicle easy. Will be back in the future for sure. See Dakota to gel with your purchase. vehicle easy. Will be back in the future for sure. See Dakota to gel with your purchase. More
by jeffc167@yahoo.com
Employees Worked With
Dakota Francis, Pat Bobko
April 14, 2022
Zach Czub is the only reason I’m writing this review. I inquired about a TTRS they had listed and he not only dealt with my over the top questions, but was patient and did an excellent job following up t I inquired about a TTRS they had listed and he not only dealt with my over the top questions, but was patient and did an excellent job following up to keep me informed. Unfortunately someone else beat me to it, but I was so impressed I felt the need to tell others to ask for Zach. More
by Cdmizer
April 08, 2022
I’ve been to this dealer since before it became Zeigler, and was Motor Werks, and have had great service up until my last visit. I left my Infiniti QX80 for 5 days to get serviced, and had a replacement. I and was Motor Werks, and have had great service up until my last visit. I left my Infiniti QX80 for 5 days to get serviced, and had a replacement. I left with their loaner having gas filled halfway. Antwan , service rep, let me know to make sure the gas was filled halfway upon return or I would get charged the airport rate, and I agreed. Once home, my wife and I noticed our vehicle had scratches on the passenger side door. I also was looking at the charges and noticed that I was charged a couple days later for not filling the gas tank up to 5/8; which I was confused about since I had been explicitly told to do it halfway, the way I received it. Not only do I now have scratches on my black suv, but I am also getting charged extra for not filling it up to 5/8 of the way. I made sure to fill my tank to the level at which I received the vehicle and to the level I was instructed to do so. I have already called their department and was told there is nothing that can be done. I am extremely disappointed in their service since I have been a customer since I originally purchased the vehicle from Motor Werks. I hope to get this resolved soon. More
by Eflores315
Employees Worked With
April 03, 2022
Daniel was very friendly professional and helpful, he went above and beyond, provided best sales and customer services to us, also Julian was great helping us through the sales process, the manager is ve went above and beyond, provided best sales and customer services to us, also Julian was great helping us through the sales process, the manager is very nice also. More
by tao.wuang
Employees Worked With
Other Employees :
General manager, which i did not remember his name, Julian Lozano, Pat Bobko, Daniel Torres
March 31, 2022
Helpful, accommodating, and strong communication. Upfront, honest and Easy to work with. Great client experience! Upfront, honest and Easy to work with. Great client experience! More
by my2girls0609
March 31, 2022
Julian lozano is the best dealer i have ever seen, I recommend him to anyone because he had the knowledge about what we need and he can help us out! I have a great experience with him and the shop! Than recommend him to anyone because he had the knowledge about what we need and he can help us out! I have a great experience with him and the shop! Thanks you More
by Phi
Employees Worked With
Julian Lozano
March 28, 2022
We really appreciated the service and attention from Dakota. He was responsive, but not pushy while we researched the car, and made delivery of the car pleasant and painless. Ditto for Stan the Finance Dakota. He was responsive, but not pushy while we researched the car, and made delivery of the car pleasant and painless. Ditto for Stan the Finance Man. We like our new QX55, too. More
by diane
March 15, 2022
I cannot say enough about working with Zeigler Infiniti and more specifically about working with Alec. Do yourself a favor and look no further for a place to buy a car, new or used! Alec was knowledgeable, and more specifically about working with Alec. Do yourself a favor and look no further for a place to buy a car, new or used! Alec was knowledgeable, personable and incredibly helpful from start to finish. He treats you as if you are his only customer in the world and I know that’s not the case. This is a heartfelt thanks to Alec, Zach, Pat and everyone at Zeigler! We will not be shopping anywhere else in the future! More
by Kelly
