INFINITI of Hoffman Estates

Sebastian was great and made my service experience a pleasant one. I was provided with updates and was out in a timely manor. I will definitely continue to bring my vehicle here for maintenance. pleasant one. I was provided with updates and was out in a timely manor. I will definitely continue to bring my vehicle here for maintenance. More

Doug was extremely helpful during my visit. Would definitely come back. The dealership was clean and nice, and the waiting area well appointed. I just wish INFINITI OE parts weren’t so expensive, but definitely come back. The dealership was clean and nice, and the waiting area well appointed. I just wish INFINITI OE parts weren’t so expensive, but that’s not the dealerships fault. More

Overall experience was good but first time they didn't clean the car properly and when I reached home with cad found chain lock on the spare wheel n when we come back to dealership to remove lock and they clean the car properly and when I reached home with cad found chain lock on the spare wheel n when we come back to dealership to remove lock and they saying they gonna charge for this but thanks for tony who listen my words and didn't chatge More

Half minutes states infinity has always been a great dealer for sales and service. Doug was great to work with. The process to get a loaner was pretty slow but it was not his fault. dealer for sales and service. Doug was great to work with. The process to get a loaner was pretty slow but it was not his fault. More

I called Infiniti of Hoffman to set up an appointment to test drive a vehicle. I was transferred to Joel. His voice was the first thing I felt at ease about. I came into the dealership...EVERYONE was so wel test drive a vehicle. I was transferred to Joel. His voice was the first thing I felt at ease about. I came into the dealership...EVERYONE was so welcoming. There was a salesman outside and he opened the door for me! I met Joel. We talked and he went through the vehicles I wanted to test drive. Super nice and very knowledgeable. We drove the vehicles and we talked about how I felt in the vehicle. We decided that the car wasn't the best fit. The model I " really" wanted was out of my price range. He was so great in discussing my options. Leasing was one of them and as he explained it with charts it seemed as my best option. In our day in age, I felt the pricing for the lease as it was a great value was going to put me a bit uncomfortable with payments. I explained that I wasn't comfortable and he completely understood and although I didn't purchase my vehicle from Infiniti my experience was completely satisfied. There was no pressure but alot of options and understanding. I am a woman and went by myself and as we may think that's scary, Joel took the fear away. He placed my inquires in a folder of my choice. I chose purple! He didn't have a sale that day but what the dealership did is earn my trust in referring anyone to their dealership. Completely professional, understanding and full of ideas. In my book that's 5 star treatment! I am so thankful our paths crossed. He has been doing this a long time and it shows. My review is that I would do refer anyone interested in a vehicle at this dealership with full confidence that they would be treated respectful, kind, knowledgeable, and understanding. Thank Joel!! And the Infiniti team! 🤗 More

Always a pleasure to work with Alex, This was the 3rd car I have purchased with infinity of Hoffman Estates, and the 2nd car with Alex, he is always professional and down to Earth, his personalty makes you f I have purchased with infinity of Hoffman Estates, and the 2nd car with Alex, he is always professional and down to Earth, his personalty makes you feel very comfortable, his willingness to work with the customer in every aspect of the deal is unmatched. More

Doug helped me arrange to have my car serviced and to diagnose a couple of intermittent noises my car was making. He was very informative and kept me updated, which I appreciated greatly. He also arrange diagnose a couple of intermittent noises my car was making. He was very informative and kept me updated, which I appreciated greatly. He also arranged a last minute loaner because the work and diagnosis would take awhile and so I could work on other things while they took care of my car. Thank you very much Doug! More

Alex was awesome!!! Could not have asked for a better salesman. He was very patient and took time to explain the warranty and features of the vehicle. salesman. He was very patient and took time to explain the warranty and features of the vehicle. More

Great service! Very knowledgeable staff! Dough explained what has to be done and gave me different service options with a price sheet for my choice of convenience. Will return for my next maintenance servi what has to be done and gave me different service options with a price sheet for my choice of convenience. Will return for my next maintenance service! More

Joel was amazing to work with! He was extremely knowledgeable and took the time to explain everything & every button! Above&beyond! Would recommend to family! knowledgeable and took the time to explain everything & every button! Above&beyond! Would recommend to family! More