INFINITI of Kansas City

Another great experience Nobody really "loves" buying a car, but we all need to do so from time to time. This week I bought my third from this dealership, and the experience ( Nobody really "loves" buying a car, but we all need to do so from time to time. This week I bought my third from this dealership, and the experience (always very good) was the best yet. The sales rep, Robert Evenrud, was responsible for this. I'd gone in the get the oil changed on my wife's car... I wasn't in the market for a new car at all... and while looking over a car model I'd never really noticed much I was approached by Robert. Our conversation was about the car, as well as other topics. The car, a QX50, turned out to be uniquely suited to my needs and without Robert's knowledge I'd never had recognized it. A test ride followed, and a very fair negotiation a day or two later. I was pressed for time, as we were heading out of town for several weeks, but Robert figured out how to get things handled and delivered the car to our garage while we were away. I'm very much a car guy, and rarely meet a sales rep who knows nearly as much as I do about whatever car I'm looking at, but Robert was way beyond me. He also had immense knowledge of cars in general. Throughout the whole experience there was never any pressure, and I thoroughly enjoyed Robert's company. Kudos also to the finance manager, Dallas Summers, who was very friendly and enjoyable to work with. More

customer satisfaction is my only aim I was apprehensive and skeptic of doing business via internet/email in searching for a car. I felt there would be constant emails pressuring me to ma I was apprehensive and skeptic of doing business via internet/email in searching for a car. I felt there would be constant emails pressuring me to make a decision. The person that answered my email search was Kim Hudson. She located a vehicle according to my specifications. She answered all of my questions regarding ownership, car fax, warranties etc. She was ready to schedule a date and time that I could come in and test drive the vehicle when I returned from vacation. Keep in mind I was in constant contact with her for a month prior to going on vacation. While on vacation I found a car and purchased it. Out of courtesy, I advised her of my decision to purchase a vehicle elsewhere. To my surprise she responded with, " congratulations" on my purchase and assured me that "infinity" could stand alone no matter where I purchased it. She encouraged me to contact her again, even though it would be a while, when I was ready to trade it in. To me, this act showed professionalism, transparency, trustworthiness,, true dedication and belief in the company in which she worked. She was genuinely happy for my purchase no matter where I had gotten it. I'm sure she may have felt she "missed" a sale, but in my view, she opened the door to more because of her attitude. I will recommend her to anyone. More

Great people, Great service I came in to look at a car for myself and ended up buying one. As well as picked one up for my wife. James was great, very helpful/knowledgeable. I came in to look at a car for myself and ended up buying one. As well as picked one up for my wife. James was great, very helpful/knowledgeable. They earned my business and I'll be coming back. Price was more than fair, and under kbb. They made it easy to make the decision. More

Finance Dallas was very helpful finalising the purchase of our car. Great to work with. He treated us like people instead of just another number. I would defi Dallas was very helpful finalising the purchase of our car. Great to work with. He treated us like people instead of just another number. I would definitely go to this Dealership for my next vehicle. More

Good customer service, high prices I contacted Infiniti of Kansas City about a used Infiniti I found online. The salesman was honest and helpful. He was happy to work with me even thoug I contacted Infiniti of Kansas City about a used Infiniti I found online. The salesman was honest and helpful. He was happy to work with me even though I am out of town. He inspected the car and even drove it for me. The reason I did not purchase from this dealership is price. Although the car had been on their lot for over 45 days and was still priced above average on Car Guru, they were not interested in negotiating at all. If you buy from here, be prepared to pay 100% of the list price plus a rediculous $500 administrative fee. More

Nice and easy buying experience This experience I had at Infiniti of Kansas City was stellar! James went above and beyond to make sure the options I had between the Q50 and the Qx60. This experience I had at Infiniti of Kansas City was stellar! James went above and beyond to make sure the options I had between the Q50 and the Qx60.I started online with Courtney, and upon arrival, James Studna took over, and I purchased the Qx60 SUV which I'm so happy and comfortable with the vehicle. He gave me suggestions and his advice but was in no way pushy what-so-ever. After I had decided on an SUV, the process was entirely painless filled out an application online Wednesday evening. The process was so quick and professional after on a Monday told him I would like to test drive on a Thursday and purchase on Friday or Saturday. Dallas had the paperwork ready and took about 10 - 15 mins in his office, and I was driving off with my new vehicle. I felt like family by the end of the whole process! I would recommend Infiniti of Kansas City to anyone who is looking for a new or used vehicle. More

Excellent experience We arrived late on a Friday and the crew at Infiniti stayed until the deal was complete and we could drive home in our new car. Excellent service and We arrived late on a Friday and the crew at Infiniti stayed until the deal was complete and we could drive home in our new car. Excellent service and staff were all accommodating. More

Most pleasant buying experience ever! Joe was extremely patient and and easy to work with. I never felt a bit of pressure to purchase my new car, but I'm extremely glad I did! Joe ans Joe was extremely patient and and easy to work with. I never felt a bit of pressure to purchase my new car, but I'm extremely glad I did! Joe answered all my questions and worked with me to make sure I got the right car for me. He's followed up several times since then just to make sure all is well! I'd recommend him to anyone thinking of buying a car, even if they don't think it's going to be right away! More

Simple and Easy I immediately liked Joe when I met him. He was easy to talk to and was able to help me find the vehicle with the options I wanted. I never felt pres I immediately liked Joe when I met him. He was easy to talk to and was able to help me find the vehicle with the options I wanted. I never felt pressured or rushed to make a decision. I won't say it was painless, anytime one parts with his money there is some pain involved, I couldn't have had a better car buying experience. More

Honest, simple, amazing car Kevin was extremely honest and easy to work with. I love my new car and feel I got a very fair deal. I brought my car back to get tinted and I was pro Kevin was extremely honest and easy to work with. I love my new car and feel I got a very fair deal. I brought my car back to get tinted and I was provided with a loaner car and the entire process was very smooth. Kevin and his associates bent over backwards to make my experience seamless and it was. Did I mention I love my new car!!!! More