Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
116 Reviews of INFINITI of Kansas City - Service Center
Sort by
October 24, 2024
I took my m45 in for service at this location last week, overall, a good experience friendly staff, days later i realized that my engine cover was missing, i believe a honest mistake. I called my assigned overall, a good experience friendly staff, days later i realized that my engine cover was missing, i believe a honest mistake. I called my assigned service rep in regards; was told he would check. After the call back his findings after looking at the cameras was that the plate was never removed from the car, my response was that this piece covers the whole engine and attached with several screws it just fly doesn't fly off, and i am 100% positive it was on the car when i drove it in. Lastly after being told maybe, it came off and i just didn't realize it. i then decided not to respond as i was getting upset, also to avoid confrontation. I then thanked the rep for checking and went to ebay and just ordered another engine cover. ;-( I must be honest This experience left a bitter taste for me and think it could have handled better. More
by dwayne.mcfeders
Employees Worked With
July 18, 2024
It’s never fun need your car serviced while on vacation. We had a flat tire and needed to replace it. Spoke to Brenden in the service department and he assured me that he would get it fixed. When we arrived We had a flat tire and needed to replace it. Spoke to Brenden in the service department and he assured me that he would get it fixed. When we arrived, he took care of everything. And he took care of it quickly. Great job Brenden and Infiniti of Kansas City! More
by Allison
Employees Worked With
December 22, 2023
They didn’t tighten bolts on all tires, one front tire had all bolts completely loose. I am lucky I didn’t lose the tire. I talked to someone other than who I booked with. had all bolts completely loose. I am lucky I didn’t lose the tire. I talked to someone other than who I booked with. More
by Carrieolson
Employees Worked With
Not on list
December 12, 2023
Well-run dealership. The facility was clean and the wait area is nice with several amenities. The facility was clean and the wait area is nice with several amenities. More
by Sgalary
November 26, 2023
Great dealership and service! ! Never disappointed! Spencer also did great job explaining and keeping us informed! ! Never disappointed! Spencer also did great job explaining and keeping us informed! More
by Nickiebean
Employees Worked With
November 19, 2023
The entire experience was efficient, effective and professional with a pleasant waiting area and showroom. professional with a pleasant waiting area and showroom. More
by JGJ1979
Employees Worked With
Other Employees :
The sales receptionist was very pleasant and helpful as we looked at vehicles on the display floor while service was being performed.
November 17, 2023
They provide an excellent customer experience. My two fav guys are in the same office and if you know, then you know..you don't find genuine "people" that love what they do and provide the same ex My two fav guys are in the same office and if you know, then you know..you don't find genuine "people" that love what they do and provide the same experience each time! More
by janevagrigsby
Employees Worked With
August 02, 2023
Ask for Dave Grooms, he is the absolute best and will treat you with respect and honesty work. treat you with respect and honesty work. More
by KVining
Employees Worked With
July 28, 2023
Probably the biggest positive is the service department and the accommodations associated with it. I have always been pleased with my salesperson as well. and the accommodations associated with it. I have always been pleased with my salesperson as well. More
by awdavis0101
Employees Worked With
May 31, 2023
The best service we ever had. Wish we could get touch up paint for scratches. Have asked before. Wish we could get touch up paint for scratches. Have asked before. More
by sherry.wilcox66
