INFINITI of Lynnwood

INFINITI of Lynnwood responded

Thank you for your 5-star review and for choosing INFINITI Of Lynnwood for your recent service visit. We’re glad to hear that your oil change was completed smoothly and that you felt well taken care of throughout your visit. We appreciate your patience while the gaskets are being ordered, and we’ll be sure to follow up promptly once they arrive to complete the remaining work. Thank you as well for recognizing Joel’s efforts and for recommending our dealership. Your feedback means a great deal to our team. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you for taking the time to share your experience and for being a valued customer of INFINITI Of Lynnwood. We’re so glad to hear that your scheduling process was smooth and efficient, and that your oil change, tire rotation, and battery replacement were completed to your satisfaction. It’s especially great to know that Roger provided professional service and respected your time without recommending anything unnecessary — that’s exactly the experience we strive to deliver. We truly appreciate your trust in our team and look forward to assisting you again in the future. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Hi Vikrant, Thank you for your thoughtful review and for recognizing our team’s quick reservation process, valet service, and attention to detail. We truly appreciate your feedback. Regarding the odor when the A/C is turned on, we’d like to look into that right away. Please contact us at your convenience so we can confirm whether the cabin air filter was replaced during your visit and address the smell to ensure everything is working properly and comfortably for you. If you have any questions or concerns, please do not hesitate to reach out to me directly. We’re committed to providing the best possible customer service and want to make this right for you. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you so much for the 5-star review and for sharing such detailed feedback! We’re thrilled to hear that you had a terrific experience and that Victor took great care of you every step of the way. It’s wonderful to know you’re enjoying your 2019 Mercedes GLC 300 and that it met all your expectations in terms of quality and condition. Your confidence and trust mean a great deal to us, and we truly look forward to assisting you again when you’re ready to upgrade or replace your vehicle. Thank you for choosing INFINITI of Lynnwood! If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Hello, Thank you for taking the time to share your feedback! We’re glad to hear you had a great service experience and that the recommendations for future maintenance were helpful in planning to keep your vehicle in great condition. If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you so much for your loyalty and kind words. We truly appreciate you being a long-time client since 2019 and for trusting us with not just one, but two INFINITI vehicles. It means a lot to our team to know you’re pleased with our service, and we will be sure to pass along your thanks to everyone here at the dealership. If you have any questions or concerns, please do not hesitate to reach out to me. We are committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you so much for your kind review and recommendation! We’re glad to hear that the vehicle exceeded your expectations and that the deal discussed was honored as promised. Javier will be thrilled to know he made such a positive impression. We truly appreciate your trust and recommendation, and we look forward to assisting you again in the future. If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you, Terry, for your continued loyalty to INFINITI of Lynnwood since 2011. We truly appreciate your trust in our team over the years. It’s wonderful to hear that your recent service visit for your Q50 RS400 once again met your expectations. Roger and his team will be glad to know their work and quick resolution on 12/19/2025 made a positive impact. We’re grateful for your kind words and look forward to continuing to care for your INFINITI for many years to come. If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you so much for the kind feedback! We’re delighted to hear that everything met your expectations and that you’re very satisfied with the service. Providing a smooth and positive experience is always our goal, and we truly appreciate you taking the time to share your thoughts. If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Hi CJ, Thank you for taking the time to share your feedback. We sincerely apologize for the frustration caused by the shifting service estimates and the lack of proactive communication. We understand how important clear timelines and consistent updates are, and it’s disappointing to hear that we fell short in this area. Your comments have been shared with our service leadership team so we can address these communication gaps and improve our processes moving forward. We truly value your feedback, as it helps us improve the experience for all of our guests. If you have any other questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com