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INFINITI of Lynnwood

Lynnwood, WA

Overview
Employees
Reviews
Vehicles
4.7
696 Reviews
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17305 WA-99

Lynnwood, WA

98037

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Showing 696 reviews

November 02, 2026

Matthew was the fellow who checked me in and guided me thru the service. He was friendly, courteous and "went the extra mile" as they say to answer the questions I had about the service (and the car and More

by ken.louis.collins
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
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October 31, 2026

We purchased a 2019 used Cadillac and it was a very pleasant experience. Each step of the process was quick, efficient and professional to accomplish the purchase. We were very pleased with service an More

by wildes_h
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hitoshi Delica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reynaldo Marquez Sales 5 Stars
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October 25, 2026

Infinity of Lynnwood is always my preferred place to take my qx60 in for servicing. They have free wifi, a coffee bar, and a tv lounge area for waiting. Also the staff is very friendly and knowledgeable abou More

by Newman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dillion, from customer relations - 5 stars
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Oct 26, 2026 -

INFINITI of Lynnwood responded

Dear Newman, Thank you for your wonderful feedback and for continuing to choose INFINITI of Lynnwood for your QX60’s service needs! We truly appreciate your loyalty and are delighted to hear that you consistently have a positive experience with our team. It’s great to know that you enjoy our complimentary Wi-Fi, coffee bar, and TV lounge while waiting for your vehicle. We’re especially pleased that our friendly and knowledgeable staff take the time to explain everything thoroughly and address your concerns. Providing a comfortable, transparent, and professional service experience is very important to us. Thank you again for your trust and support. We look forward to continuing to provide you with exceptional service for many miles to come! If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service and ensuring your complete satisfaction. Best regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

October 23, 2026

Recently had my vehicle in for annual maintenance. The experience was smooth, and work was professional. Comfortable waiting area More

by careysm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 26, 2026 -

INFINITI of Lynnwood responded

Dear Carey, Thank you for taking the time to share your feedback! We’re happy to hear that your recent visit for annual maintenance was a smooth and positive experience. It’s wonderful to know that our team provided professional service and that you were comfortable in our waiting area. At INFINITI, we strive to make every service visit as convenient and enjoyable as possible, and we truly appreciate your trust in our team. If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service and ensuring your continued satisfaction. Best regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

October 19, 2026

Nine years of service, very expensive but I trust their work on my car. I am disappointed though that I did not get full benefit of the battery replacement discount offers in mail and in email for replace More

by Patricia Benton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt was my service advisor.
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October 17, 2026

Found the perfect car for the perfect price for my son. I feel great knowing his first car will be safe and reliable. Thanks, team! More

by rachelpete
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Hitoshi Delica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gurneet Jaswal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 15, 2026

Matt was very friendly and professional. The entire process was smooth, and our car was serviced promptly. More

by MERV_DIGNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Oct 16, 2026 -

INFINITI of Lynnwood responded

Thank you for sharing your feedback! We’re happy to hear that Matt provided friendly and professional service and that your experience was smooth and efficient. We appreciate you choosing INFINITI of Lynnwood for your vehicle’s service needs and will be sure to share your kind words with Matt. We look forward to assisting you again in the future! If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Best regards, Erica Lin Client Loyalty Manager INFINITI of Bellevue Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

October 09, 2026

Wished I had spoken with mechanic instead of service manager about the details of the diagnosis. More

by MXMULD
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2026 -

INFINITI of Lynnwood responded

Thank you for your feedback. It looks like Joel, our Service Manager, has had the opportunity to speak with you regarding your concerns. We appreciate you taking the time to share your experience, as your feedback helps us continue to improve our service and communication with our guests. If there is anything else we can do to assist you, or if you have any additional questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service and ensuring your satisfaction. Best regards, Erica Lin Client Loyalty Manager INFINITI of Bellevue Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

October 09, 2026

Great experience. Victor was very helpful and professional. We knew what we wanted and it took maybe 1.5 hours from the time we walked in, met Victor, took test drive, More

by vlad.nemirovsky
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Hitoshi Delica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2026 -

INFINITI of Lynnwood responded

Thank you for sharing your feedback! We’re thrilled to hear that you had a great experience working with Victor. Providing professional, helpful, and efficient service is important to us, and we’re glad Victor made your vehicle purchase smooth and straightforward from start to finish. We appreciate you choosing INFINITI and allowing us to be part of your car-buying experience. We’ll be sure to share your kind words with Victor! If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager INFINITI of Bellevue Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

October 05, 2026

John and the service crew were great to deal with! I would definitely recommend them to others. More

by ejtce89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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