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INFINITI of Lynnwood

Lynnwood, WA

Overview
Employees
Reviews
Vehicles
4.7
661 Reviews
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17305 WA-99

Lynnwood, WA

98037

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Showing 661 reviews

June 05, 2026

Both Victor and Hitoshi were friendly and made me feel at ease, although I had to work at limiting the extra dealer fees that added up to more than I could afford. I am not happy with the damage to the righ More

by randy3833
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hitoshi Delica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 04, 2026

Infiniti of Lynnwood's service department is excellence. They provide on time service and the team is positive and friendly. They answer all of my questions. More

by juju942
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt
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June 04, 2026

Excellent service and friendliness. I have no regrets working with you. Keep up the good job More

by KENNEDY.MALOLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reynolds
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June 02, 2026

Victor very honest…bought car remotely sight unseen. Seamless process. Last minute issues when picked up car where taken care of with minimal delay More

by Kentthies
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hitoshi Delica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2026 -

INFINITI of Lynnwood responded

Thank you for your 5-star review! We're delighted to hear that your remote vehicle purchase was a seamless experience. Buying a car sight unseen requires a great deal of trust, and we're honored that you chose to work with us. We're especially pleased to hear that Victor provided honest, transparent service throughout the process and that any last-minute issues were resolved quickly with minimal delay. We'll be sure to share your kind words with him. Thank you again for your business, and we hope you enjoy your new vehicle! If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com]

June 01, 2026

The estimate given before the service was 25% less than the final invoice. Added charges which were not disclosed and just put through during checkout. Eroded the trust for this dealership More

by tarunsonkhya
Recommend Dealer
No
Employees Worked With
Joel White
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2026

The service center has taken amazing care of my car over the last 7 years. They're like family. They have gone above and beyond what's expected numerous times. I've had every question I had answered in a ti More

by mugglemomma14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 01, 2026 -

INFINITI of Lynnwood responded

Thank you for your wonderful review and for trusting our service center with your vehicle for the past seven years! It means so much to hear that our team has become like family and has consistently gone above and beyond for you. We're especially grateful for your kind words about Joel. Whether he's answering questions, helping you navigate service recommendations, or uncovering a coupon that seems to appear by magic, we're thrilled he's made such a positive impact on your experience. Thank you again for your loyalty and recommendation. We look forward to continuing to provide you with the exceptional service you've come to expect. And as a reminder, you can always pay us a visit to top off your floo powder! If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

May 26, 2026

Always helpful and thorough. They are very professional. The wait room is very clean and good coffee. More

by juju942
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 26, 2026 -

INFINITI of Lynnwood responded

Thank you so much for the wonderful 5-star review, Juju! We truly appreciate your kind words. Our team works hard to provide helpful, thorough, and professional service, so it means a lot to hear that reflected in your experience. We’re also glad you enjoyed our clean waiting area and coffee while visiting us. If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)

May 25, 2026

We have a service contract. Everything was good. Service was done properly. All our questions were answered. Thank you! More

by lgelf221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 26, 2026 -

INFINITI of Lynnwood responded

Thank you for your 5-star review! We’re happy to hear everything went smoothly during your visit and that all of your questions were answered. Providing thorough and reliable service is always our goal, and we truly appreciate your trust in us and your service contract coverage. Thank you again for your support! If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

May 23, 2026

Start to finish, a great transaction. Very professional team. It was a better than expected experience. More

by tandtsun
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hitoshi Delica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gurneet Jaswal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2026 -

INFINITI of Lynnwood responded

Thank you so much for the wonderful 5-star review! We’re thrilled to hear your experience was better than expected and that our team provided a professional and seamless experience from start to finish. We truly appreciate your support and look forward to assisting you again in the future! If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)

May 21, 2026

Ray, was a great salesperson and made my process easy. I have called on dealerships for 50 years for credit life and services contracts my whole career and liked how peaceful the deal happened. I know I l More

by ultrausa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 26, 2026 -

INFINITI of Lynnwood responded

Thank you so much for sharing your experience and for the wonderful 5-star review! We’re delighted to hear that Ray made your purchase process easy and stress-free. Creating a smooth, professional, and comfortable experience for our customers is very important to us, so your feedback truly means a lot — especially with your many years of experience working with dealerships. Most importantly, we’re happy you drove away in the car you wanted, and we hope you enjoy it for many years to come! If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)

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