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INFINITI of Lynnwood

Lynnwood, WA

Overview
Employees
Reviews
Vehicles
4.6
551 Reviews
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17305 WA-99

Lynnwood, WA

98037

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Showing 551 reviews

March 15, 2024

Thanks to the great team of Infiniti of Lynnwood service and parts department for a great service. More

by seattledirectauto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sunil Loprinzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lonsdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Nakagaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Milan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Jeanneret, Ben Lutz, Kyra Russo
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Mar 15, 2024 -

INFINITI of Lynnwood responded

We appreciate you and you it was our pleasure! Thank you for choosing INFINITI of Lynnwood and for allowing our parts and services departments to assist you. We are grateful for you and your business! Have a wonderful weekend!

March 13, 2024

Ben was super helpful and friendly. I would come back to this dealership just so I wouldn't have to deal with anyone else but him. More

by sjh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Lutz
Report | Print
Mar 13, 2024 -

INFINITI of Lynnwood responded

Thank you for your kind review and for allowing Ben and our team to assist you. We are happy that Ben provided you with a helpful and friendly customer experience. Thank you for choosing INFINITI of Lynnwood!

March 11, 2024

Trade in was average but everything else was good. Financing was good. I am still waiting on my key fob. The car was missing a key fob and no one has contacted me since i left. More

by daleeileen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sunil Loprinzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lonsdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 12, 2024 -

INFINITI of Lynnwood responded

Thank you for your review and visit. We are sorry that we did not provide the full ‘5 star’ experience we strive for. I will have one of our team members reach out to you as soon as possible but please reach out to our Management team at (425) 409-6274 if you have not heard back from one of us soon. We will be looking forward to every opportunity to provide an exceptional experience for you at your next visit with us. Thank you for choosing INFINITI of Lynnwood!

March 11, 2024

Service was good, Ben was a good. Not sure what happened but I thought I did not ask for a tire rotation, then they did one anyway. It’s not a big deal though More

by tyswartz98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Lutz
Report | Print
Mar 12, 2024 -

INFINITI of Lynnwood responded

Thank you for taking time to share your 5 star review and we are happy that Ben provided great service and customer care. We are sorry for any miscommunication during your visit regarding your services and we will be looking forward to providing you with an exceptional experience at your next visit with our team. We appreciate you and your business!

March 11, 2024

The service was completed in a timely manner, less time than I was originally expecting. More

by Shannantidwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Lutz
Report | Print
Mar 12, 2024 -

INFINITI of Lynnwood responded

Thank you for your kind review and for allowing our team to assist you with your service needs. We are happy that your visit and customer experience was timely and positive. We will be looking forward to seeing you at your next visit with us. Thank you for choosing INFINITI of Lynnwood!

March 11, 2024

Ben is the best! !! Always explains everything completely. He definitely provides 5 star service. Highly recommended. More

by SMITHMONICA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Jeanneret, Ben Lutz, Kyra Russo
Report | Print
Mar 12, 2024 -

INFINITI of Lynnwood responded

We agree, Ben is amazing! We appreciate your kind review and recommendation and it was our pleasure assisting you. We are grateful for your business and happy that Ben provided you with 5 star customer care. Thank you for choosing INFINITI of Lynnwood!

March 10, 2024

The sales process was easy and to the point. My issue is I reached out to my sales person due to an issue that came up with a sensor on the vehicle I bought. I was told he would reach back out w More

by JEFF2PIN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Hitoshi Delica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Martinez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 12, 2024 -

INFINITI of Lynnwood responded

We are very sorry to learn about your disappointment in your experience. Javier will be reaching out to assist in getting your issues addressed as soon as possible. Please reach out to our Management team at (425) 409-6274 if he was not able to reach you. We welcome every opportunity to earn back your trust and confidence in our team. Thank you for your patience and again thank you for choosing INFINITI of Lynnwood.

March 09, 2024

Took my car in to get an oil change and a tire rotation. Everyone was super friendly. It took a little longer than what I was told, but they took some money off my bill which was nice. More

by Cbxlyghts95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Lutz
Report | Print
Mar 12, 2024 -

INFINITI of Lynnwood responded

We appreciate you and we are happy to hear that your experience with our team was a friendly and positive one. We are sorry that your wait was longer than expected and grateful for the opportunity to offer a small discount to make things right. Thank you for choosing INFINITI of Lynnwood and for allowing us to assist you. We are grateful for you and your business!

March 09, 2024

Staff were very efficient and great to work with. I would definitely recommend them. Joel did do a great job in resolving a problem we had More

by glbravo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 12, 2024 -

INFINITI of Lynnwood responded

We appreciate your kind review and recommendation. We are grateful for your business and happy that Joel provided you with exceptional customer care. It is our pleasure assisting you and we will look forward to your next visit with us. Thank you for choosing INFINITI of Lynnwood!

March 09, 2024

Joe and Fred are very nice and taking good care of our car. We really appreciate their kindness and their expertise. They are experienced and Knowledgeable Please tell them thank you for us. Please give b More

by sftsai
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred
Report | Print
Mar 12, 2024 -

INFINITI of Lynnwood responded

You are very welcome and it is our pleasure assisting you! We appreciate your kind review and we are glad that you had an exceptional experience with our team. Thank you for choosing INFINITI of Lynnwood and trusting our service team to keep your car in great condition!

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