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INFINITI of Lynnwood

Lynnwood, WA

Overview
Employees
Reviews
Vehicles
4.6
604 Reviews
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17305 WA-99

Lynnwood, WA

98037

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Showing 604 reviews

September 01, 2025

Satisfactory service. Wish they would phone with updates more often. I had to reach out 2-3 times to learn of the status of my repair when I hoped they would contact me More

by Torquenut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
3.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Milan
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2025 -

INFINITI of Lynnwood responded

Thank you for sharing your feedback with us. We appreciate your honesty and apologize for any inconvenience caused by the lack of proactive updates during your repair process. We understand how important timely communication is, especially when delays occur, and we will certainly work on improving this aspect of our service. If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

August 28, 2025

Great service and very accommodating staff they got things done in Avery timely manner. Very dog friendly More

by adotness
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Milan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2025 -

INFINITI of Lynnwood responded

Thank you for your wonderful feedback! We’re glad to hear that our team was accommodating and that we could complete everything in a timely manner. We also love being a dog-friendly environment—your furry friends are always welcome here! If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

August 26, 2025

It was good that the attitude and service of receiving guests were good and that they handled things on time. More

by leogolfacademy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2025 -

INFINITI of Lynnwood responded

Thank you for sharing your experience! We’re pleased to hear that our team made you feel welcome and handled everything promptly. Providing timely and friendly service is very important to us. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

August 24, 2025

Took my Infinity qx50 in for a recall. I had additional questions and concerns regarding the computer system. They listened and did some additional checks for me... no additional charges. More

by beachcw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2025 -

INFINITI of Lynnwood responded

Thank you for trusting us with your INFINITI QX50 and for sharing your experience. We’re glad our team took the time to listen to your questions and concerns and that we could assist you without any additional charges. Your satisfaction is very important to us. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

August 23, 2025

I was looking at 5 different used Toyota Tacomas TRD Off RD 4x4 in my area. Called about all 5. Went to Lynnwood Infiniti 1st since they were the closest. Collin helped me out and we went on a test drive. More

by Craig
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Collin! Keep him! He's what a car salesman should be like!!
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Oct 02, 2025 -

INFINITI of Lynnwood responded

Thank you so much for sharing your detailed experience with us Craig! We’re thrilled to hear that Collin and Victor made your truck-buying process smooth and enjoyable, and that you felt comfortable and welcomed throughout. It means a lot that you appreciated the friendly, pressure-free atmosphere we strive to provide here at INFINITI of Lynnwood. We’re also glad you’re loving your new Tacoma! If there’s ever anything you need or any questions that come up, please don’t hesitate to reach out. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

August 20, 2025

Stellar customer service. Thank you Joel and his team. Time mattered here, and they hit their mark. More

by kurtwalt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2025 -

INFINITI of Lynnwood responded

Thank you, Kurt, for your kind words! We’re glad Joel and the team could provide you with stellar service and respect your time. It’s always our goal to hit the mark for every customer. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

August 15, 2025

Great service and very prompt and courteous service personnel. Appreciate the suggested service and the pickup and return was an added bonus More

by jtmac925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Milan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2025 -

INFINITI of Lynnwood responded

Thank you for your great feedback! We're happy to hear you had a positive experience with our service team and that you found them prompt and courteous. We're also glad the pickup and return service added convenience to your visit — we always aim to make things as smooth as possible for our customers. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

August 08, 2025

Great crew to work with! They are fair and reasonable in their business. Car was perfect! DL More

by douglaslegg
Recommend Dealer
Yes
Employees Worked With
Jason Lonsdale
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2025 -

INFINITI of Lynnwood responded

Thank you for the kind words, Douglas! We’re so glad to hear that you had a positive experience with our team. It’s always our goal to be fair, reasonable, and ensure everything is just right—especially when it comes to your vehicle. We truly appreciate your feedback! If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

August 06, 2025

Thank you Roger Milan for helping me with my car and making sure everything was done correctly. More

by barbie87
Recommend Dealer
Yes
Employees Worked With
Travis Nakagaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Milan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2025 -

INFINITI of Lynnwood responded

Thank you so much for the 5-star review! We’re glad to hear Roger took great care of you and ensured everything with your vehicle was handled correctly. We’ll be sure to pass along your appreciation to him! If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

August 06, 2025

Very friendly. Easy to work with. Allowed us to take test drive and go have lunch... took the pressure off the process. Shortest car buying experience I ever had. More

by lilboo73
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2025 -

INFINITI of Lynnwood responded

Thank you for the fantastic 5-star review! We’re so glad to hear that your experience with us was relaxed, friendly, and efficient. Taking the pressure out of the car-buying process is exactly what we aim for, and it's great to know our team delivered on that. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

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