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INFINITI of Lynnwood

Lynnwood, WA

Overview
Employees
Reviews
Vehicles
4.6
550 Reviews
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17305 WA-99

Lynnwood, WA

98037

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Showing 550 reviews

December 26, 2024

Joel , my service rep was and always has been very helpful to us. The information and technical support has been above great. We appreciate the quick response to any questions and the follow up. W More

by alavekios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 28, 2024 -

INFINITI of Lynnwood responded

Thank you so much for your kind words Steven and Corinne! We're thrilled to hear that Joel and our team provided you with such an excellent service. We value your feedback and will continue to strive for the best possible customer experience! We look forward to seeing you on your next visit. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

December 25, 2024

Amazing personality and experience. We loved working with Javier. He got us in and out so efficiently and had a very respectful and trusting demeanor. Overall great experience! More

by KIARIEEDWARD89
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2024 -

INFINITI of Lynnwood responded

Thank you so much for your kind words and 5-star review! We're delighted to hear that you had an amazing experience working with Javier. We appreciate you taking the time to highlight his efficiency, respectful demeanor, and the overall positive experience. We value you, your business, and look very forward to welcoming you back on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

December 16, 2024

Surprised to find there is no key fob. There are 3 rock chips on the window in the driver's area. I think they are from the delivery because of the amount of dirt on the car when delivered More

by brainyac5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Hitoshi Delica
4.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Gutierrez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

INFINITI of Lynnwood responded

We are truly sorry to hear about the issues you encountered with your recent purchase. We take customer satisfaction seriously and we thank you for bringing this to our attention. If you haven't already, please reach out to us at your earliest convenience so we can discuss this further and find a resolution, please reach out to our sales management team at (425) 409-6274. We look forward to chatting soon. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

December 16, 2024

I am very happy with the customer service at this location. Also, Joel White is great! I really appreciate him! I am grateful for his assistance, his knowledge and patience. More

by manuela_marculescu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2024 -

INFINITI of Lynnwood responded

Hi Manuela, thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with Joel. He's a valued member of our team and we're glad his assistance was so helpful to you. We value you, your business and look forward to seeing you on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

December 07, 2024

I went to fix the recall. Without my permission they inspected car and I have to wait longer because of that. Hope they keep busy with other priorities. More

by zakbj27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Dec 12, 2024 -

INFINITI of Lynnwood responded

We appreciate you taking the time to share your experience. We apologize for any inconvenience caused by the complimentary multi-point inspection. We do this as a courtesy on every vehicle for safety purposes, to identify any potential leaks or unusual findings, as well as capturing any maintenance items that need servicing. We understand that this was unexpected, and we want to assure you we take customer consent very seriously. We'll investigate the matter further and take steps to prevent similar issues in the future. At your convenience, please feel free to contact the service manager to discuss this further. I will put his contact information below. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com Travis Nakagaki Parts and Service Manager Infiniti of Lynnwood 425-563-6600

December 05, 2024

Marlaina in the Service Department was amazing. All the staff in Service, really. She got me a Lyft to the Mall and back while my car was in for service and now it runs like a dream. So happy wi More

by Shelley.Lacey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marlaina
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Dec 08, 2024 -

INFINITI of Lynnwood responded

We're delighted to hear that Marlaina and the service team went above and beyond for you Shelley! We're so happy to know we were able to help make accommodations for a Lyft so you could do some shopping while your car was being serviced. We're especially happy to hear that your car is running like a dream now! We value you, and your business and look very forward to welcoming you back on your next service. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

November 28, 2024

Best experience I have ever had buying a car! They were patient, super professional, and excellent customer service all around. More

by toniupshaw1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sunil Loprinzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hitoshi Delica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 22, 2024

I had a great experience, I look forward to continuing this new relationship with Infiniti More

by AARON.BURRIS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hitoshi Delica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2024 -

INFINITI of Lynnwood responded

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your time at INFINITI of Lynnwood. Our team strives to provide exceptional customer service, and it's always rewarding to hear that we've met your expectations. We look forward to continuing to serve you and ensuring your future visits are just as enjoyable. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

November 18, 2024

They are the best and easy to work with. Repairs are done at the highest quality. More

by roscoe98270
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2024 -

INFINITI of Lynnwood responded

Hi Roscoe, thank you so much for your kind words and 5-star rating! We're thrilled to hear that you had a great experience with us. Our team strives to provide top-notch service and high-quality repairs, and it's always rewarding to receive such positive feedback. We look very forward to seeing you on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

November 18, 2024

The service department is always great. Very friendly and professional. I was surprised that the multi-page report/inspection is no longer provided. I appreciate having those for my re More

by DK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2024 -

INFINITI of Lynnwood responded

Hi Joel! Thank you for your kind words about our service department! We're glad to hear that you've had positive experiences with our team. Your satisfaction is our top priority, and we strive to provide excellent service to all our customers. We understand your concern about the multi-point inspection, we're currently reviewing our processes and hope to find a solution that balances efficiency with providing detailed information to our customers. In the meantime, please reach out to me at your convenience so I can look up your profile to try and obtain these records. Thank you for taking the time to leave us this feedback Joel, we look forward to seeing you on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

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