INFINITI of Naperville

Very Friendly People, Excellent Prices! I purchased a brand new 2017 Infiniti QX60 from Infiniti of Naperville. I must say their prices were very good, both on trade-in and new purchase. A I purchased a brand new 2017 Infiniti QX60 from Infiniti of Naperville. I must say their prices were very good, both on trade-in and new purchase. And Infiniti QX60 is an excellent vehicle, very quite and powerful with the sports mode, high mpg in echo mode. I am saving a lot on gas when sitting in heavy Chicago traffic. A luxury sports SUV with seven seats. Excellent vehicle for families and businesses! More

Top dealer for a reason Entire staff was first class in answering all of our questions and needs. White glove delivery explaining key features of QX60 was exceptional. Rand Entire staff was first class in answering all of our questions and needs. White glove delivery explaining key features of QX60 was exceptional. Randy and Christian (ecom) were extremely knowledgeable and responsive to follow-up questions. We interacted with all levels of the Naperville team and everyone exceeded our expectations. We are glad to be part of the Infiniti family now. More

Amazing Dealership! Amazing customer service and very helpful. Thank you Michael Jaquez for your patience and work ethic in helping me buy my first car- Very professional Amazing customer service and very helpful. Thank you Michael Jaquez for your patience and work ethic in helping me buy my first car- Very professional and I highly recommend him!!! Also would like to Thank Mike Korallus for helping me, very professional and awesome manager!!! More

Amazing experience I have to thank Micheal Jaquez for helping me look for a vehicle .. he was very knowledgeable about the car that I was looking at and was super confid I have to thank Micheal Jaquez for helping me look for a vehicle .. he was very knowledgeable about the car that I was looking at and was super confident.. I unfortunately didn't purchase the car bc of personal reasons, but I still enjoyed the customer service also from Dallas Carlson explained the portective plan.. thank you Infiniti of Naperville.. I would recommend coming here ! More

The Best Servicr in all of North Am. Led by Hiilary Owens! This Hillary is the real deal! Hillary Owens for President! She does it all! Incredible customer service-departmental management-hands on solutions! This Hillary is the real deal! Hillary Owens for President! She does it all! Incredible customer service-departmental management-hands on solutions! Thank You Hillary for always helping ALL your clients. Your department is the best in all of North America. Antwan is just as great! He makes sure the experience is perfect ALWAYS. Mike Korallud is flat out the best I have ever seen at his post. I wish I had his business characteristics. More

First Infiniti buyer The staff members were very friendly. The whole process went smoothly and in timely manner. I was very pleased with the new vehicle and the whole expe The staff members were very friendly. The whole process went smoothly and in timely manner. I was very pleased with the new vehicle and the whole experience. Mike Jacques was very helpful throughout the purchsing process and he followed up with me afterwards with emails and phone calls. He also personally delivered my floor mats after they became available, which I greatly appreciated. More

Excellent first Inifinti experience Back in December on a Saturday we visited Infiniti of Naperville, it was after business hours but Sean Pelkey who was in finance approached us. Answer Back in December on a Saturday we visited Infiniti of Naperville, it was after business hours but Sean Pelkey who was in finance approached us. Answered a few questions and even let us see a QX80 in the lot. Due to this positive experience we decided to come back two weeks later to see pre-owned certified QX60 vehicles. Joe Peters in sales, inquired what we were looking for and we test drove a 2015 QX60, but it wasn't the color and features we were looking for and the type we wanted wasn't in stock. He put no pressure on us to purchase, and since he knew that we were still shopping other make and models; he took down our info. A few days later he made contact to insure that all our questions were answered. He sent a couple of emails throughout the month keeping in touch but we never felt pressured. We were undecided on the QX60 and another vehicle from a different dealership. Christian Lynch happened to make contact yesterday and we informed him what we wanted, and they had it stock. We test drove the 2015 and the 2017 premium plus QX60 models, and we ended up purchasing the 2017. We had a budget and an idea what our trade in was worth; after a few minutes and no haggle they gave us a reasonable trade in value and kept very close to what we wanted to spend. We never had this experience before, I almost felt that it was too smooth, that maybe we missed something or should have negotiated more; but once financing was complete we realized that we did get a great value and experience. Dallas did a good job delivering the vehicle and educating us on the features. Jon Hale explained everything thoroughly and professionally. When we were moving our personal items between vehicles, we were talking to the workers that clean the vehicles (I believe they are called porters) they were very friendly and they shared that the dealership has great owners that care about the employees. We have always been loyal GM customers, but I loved the no hassle experience at this dealership. I would definitely recommend this dealership and sales people to my family and friends! More

Great experience! Quick and easy transaction , qualified staff , all paper work done professionally and understandable. All questions we had we got answered! Highly rec Quick and easy transaction , qualified staff , all paper work done professionally and understandable. All questions we had we got answered! Highly recommended dealership !!! Satisfaction guaranteed!! More

Car Purchase I sent an Internet inquiry and heard promptly from Christian Lynch. He sent me info on several vehicles, including quotes, and worked with me via phon I sent an Internet inquiry and heard promptly from Christian Lynch. He sent me info on several vehicles, including quotes, and worked with me via phone to arrange details on this sale. I visited the dealership a few days later and Joe Peters took the time to find the right car for me! Everything was very straightforward. All the complexities of this sale were worked out in advance of my visit (it was an out of state purchase) and everything went off without a hitch. Dallas Carson explained all the "bells and whistles" and got me on my way with the NAV programmed, the iPhone paired, and the seating configurations saved to memory. I've dealt with other dealerships and this was by far the best car buying experience ever! More

Customer Service the way it should be! I traveled from out of state to purchase a certified pre-owned vehicle from Infiniti of Naperville. Without question this is the best experience I ha I traveled from out of state to purchase a certified pre-owned vehicle from Infiniti of Naperville. Without question this is the best experience I have ever had at a car dealership. I was greeted immediately upon walking in the door and was treated like the valued customer the entire time. Mike and the entire team went way above and beyond to ensure they exceeded my expectations. Unfortunately that is becoming more and more rare these days. This dealership has it figured out! I will likely look to again travel over 300 miles to try to do business with this dealership for any future purchases. It was that much better than anywhere else I have been!! Making customers very happy and ensuring repeat business, what a concept!!! More