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INFINITI of Naperville
Naperville, IL
3,498 Reviews
INFINITI of Naperville is one of the Nation’s Largest Certified Pre-Owned INFINITI Dealers. Our state of the art luxury car dealership in Naperville, Illinois.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 3,498 reviews
April 05, 2016
Awesome!! First time purchasing a car & was pleased with my experience. John Schultz was amazing & very hands on. Have recommended this dealership to family & f First time purchasing a car & was pleased with my experience. John Schultz was amazing & very hands on. Have recommended this dealership to family & friends. My internet rep Dale Morrone was also awesome. More
by Capricorn08
April 01, 2016
Excellent White Glove Service We were in the market for a family car to get all of the kids off to school having outgrown our BMW. We test drove several SUVs including Volvo, BMW, We were in the market for a family car to get all of the kids off to school having outgrown our BMW. We test drove several SUVs including Volvo, BMW, Mercedes, Range Rover and Audi only to keep coming back to Infiniti of Naperville for one reason - Adam Murczek! He kept the process simple and easy to understand. When we were concerned about the size of the QX80 fitting in our garage, we drove over to the house to check it out along with Adam! He understands that buying a car is not an easy experience for the consumer and he made it all worth while. As a result, we knew that with the close of the quarter and the month we wanted to return the favor by getting the car with all the bells and whistles added. Thanks Adam!! And thanks to Mike Swanson for making the transition "White Glove" and Ray Wolski for getting us threw the process quick and efficient. Great job guys! More
by Brooks Boys Family Yacht
Employees Worked With
Ray Wolski, Adam Murczek, Michael Swanson
April 01, 2016
Excellent Dealer -Infiniti of Naperville EXCELLENT experience.We had the pleasure to meet Adam Murczek at the Infiniti of Naperville.It was great experience to buy new car.I know that it sou EXCELLENT experience.We had the pleasure to meet Adam Murczek at the Infiniti of Naperville.It was great experience to buy new car.I know that it sounds crazy but it was not my first car that I was buying..I have done some research and they gave us the best price for the QX60.I highly recommend that dealer and Adam Murczek. Thanks. More
by greg
Employees Worked With
Doug Belgio, Adam Murczek
March 30, 2016
Outstanding Experience I had the pleasure of working with Adam Murczek while looking for a new Q50. It was truly the best experience I have ever had at a car dealership. Hi I had the pleasure of working with Adam Murczek while looking for a new Q50. It was truly the best experience I have ever had at a car dealership. His knowledge of the vehicles was amazing, and he took the time to painstakingly cover every aspect of all the vehicles that I looked at. I highly recommend Infinity of Naperville and Adam! More
by ssandack
Employees Worked With
Adam Murczek, Michael Swanson
March 25, 2016
Complete lack of customer service! Well I may be the exception, but this experience was a rough one. My biggest complaint is that no one at this dealership will return phone calls. Whil Well I may be the exception, but this experience was a rough one. My biggest complaint is that no one at this dealership will return phone calls. While my dealer was exceptional in the fact that he picked me up at the airport, and completed the sale all on his day off, he lacked in follow up! Less than (20) twenty minutes after driving off the lot in my newly purchased vehicle, I noticed a rock chip in the windshield. I immediately called my dealer, and got voicemail leaving him a message, but did not hear back from him. After a week of not hearing back from my dealer, I texted him on his cell phone. Eventually I got through to him and told him that I had received an estimate to repiar the crack. I did receive a simple text back telling me to send him the paid bill and he would get me re-imbursed. Well as luck has it for me with this experience, when the windshield tech looked at the crack under the light ,he determined that it had been previously repaired but was done so poorly that he could not fix it. I suppose that this one is on me! Then I was told by the finance guy that they are required to set funds aside from my finances to off set sales tax, but that the check for the sales tax would be sent with the titling packet. Well the titling packet arrived at my home but no check. After several more days of no check, I called my finance guy who immediately transferred me to another person named Chris. I got Chris' voicemail and left her a detailed message to include my contact information and requested her to phone me back. Well again I did not hear back from Chris, and instead actually received a check the same day in the mail. Believing that Chris would call the folowing morning, I went ahead and licensed and titled my new car as planned the next day and deposited the check for the sales tax into my account. (4) four days after contacting Chris I received another check in the mail. I immediately called back and begged the secretary that answers the phone to track Chris down as I only got her voicemail again. Chris proceeded to tell me that she cancelled the first sales tax check and re-issued the new check. I explained the circumstances and told her that had she called me as I requested, this situation could have been avoided. Now I find out that I will probably be assessed a returned/cancelled check fee from my bank. So my final answer about this dealership is NO, I would not recommend them to anyone, especially an internet buyer, because they definately fail to follow up after they complete the sale! Rick R, Kansas City, Missouri More
by Rick R
Employees Worked With
March 24, 2016
Best QX70 Buying Experience with Jon Hale! My wife and I stopped in to test drive an Infiniti and ended up buying a QX70 from Jon Hale at Infiniti of Naperville. Jon's knowledge of all the mod My wife and I stopped in to test drive an Infiniti and ended up buying a QX70 from Jon Hale at Infiniti of Naperville. Jon's knowledge of all the models and options made the experience efficient and fun. Jon was extremely personable and fun to work with from the minute we walked into the dealership. He was very patient in answering all our questions especially after we arrived at the dealership to purchase the car at closing time. We never felt rushed in any phase of the process and he stayed with us long after the dealership closed to make sure we had everything we needed. An amazing salesman that you should ask for by name. Thanks Jon! More
by InfinitiKen
Employees Worked With
Jon Hale
March 24, 2016
Excellent experience We just bought a q50 for our son,Adam Murczek assisted us and he did an excellent job from start to finish,very detailed in explaining and demonstrat We just bought a q50 for our son,Adam Murczek assisted us and he did an excellent job from start to finish,very detailed in explaining and demonstrating the features of the car,made us feel relaxed and convinced.We agreed for a delivery date but had a change of plan,and eventhough it was his day off,he drove back from Wisconsin to the dealership so that we can finish the paperwork and we can bring home the car. Thank you Adam! More
by Q50romeoville
Employees Worked With
Joseph Limjuco, Adam Murczek
March 23, 2016
Another great experience We just bought our second QX80 from Sean Pelkey at Infiniti of Naperville! This is our 3rd Infiniti from Sean & this dealership and couldn't imagine We just bought our second QX80 from Sean Pelkey at Infiniti of Naperville! This is our 3rd Infiniti from Sean & this dealership and couldn't imagine dealing with anyone else. Sean is very easy to work with and is so attention to detail oriented that the entire process is a snap. I would recommend Sean & this dealership to anyone, both are certainly second to none! More
by Ella
Employees Worked With
Sean Pelkey
March 22, 2016
2016 QX80 Perfectly executed and a flawless experience, I couldn't have asked for an easier purchase process, its appreciated when they move as quickly as they Perfectly executed and a flawless experience, I couldn't have asked for an easier purchase process, its appreciated when they move as quickly as they can to accommodate. More
by no
Employees Worked With
Sean Pelkey
March 22, 2016
Third Vehicle from Sean!! I just bought my third vehicle from Sean at Infinity of Naperville. Each experience has been easy, efficient and better than the next. No B.S. with I just bought my third vehicle from Sean at Infinity of Naperville. Each experience has been easy, efficient and better than the next. No B.S. with the process at all. If you want a worry free purchase, call Sean at Infinity of Naperville. I will buy my fourth vehicle from him in 2 years. A++++ experience. More
by Tfor
Employees Worked With
Sean Pelkey
