INFINITI of Norwood

I'm not sure I could be any more disappointed. Run around, run around, run around. Standard sceevy car dealership behavior here. From the finance office to the service center, there is nothing goo Run around, run around, run around. Standard sceevy car dealership behavior here. From the finance office to the service center, there is nothing good to say about Infiniti of Norwood. Buying a certified pre-owned car means nothing to guys at this dealership. I recently took my car to get the wheels refinished at an external shop and needed a wheel lock and a set of lug nuts for proper removal. I found out that these items were removed from the car prior to sale and so I contacted my dealership. They would not provide what I needed for proper removal of the wheels, regardless of the vehicle being incomplete at sale. A wheel lock key (at the BARE MINIMUM) and an extra set of lug nuts comes with all CPO vehicles. I am just disgusted with response from the guys here. They forced me to pay my $70 for what should have come with the car, being a CPO vehicle. When I mention standard car dealership behavior, I'm alluding to the fact that the VAST MAJORITY of car dealerships put on a happy face, try to hold your hand and befriend you during the car buying process. It's all an illusion. They will never help you if you buy an additional warranty, a CPO vehicle with built in protection warranty, or anything post sale. You're nothing to these people. They don't care. It's all about getting a sale, and nothing matters after. YOU mean nothing, they already have your money. That's the message I'm getting here. Facing potential customers and getting them to buy a car is the mission at this dealership. Your post buying experience will be nothing short of disgusting and leave you with a bitter aftertaste. Special mentions: I'm really disappointed by Robert Ross, or 'Ross McWillaims'. He was unwilling to make the situation right regarding the another set of lug nuts and a wheel key. He was insistent that I had lost the wheel lock key and extra set of lug nuts and would not help me out whatsoever. He said that 'we sold you the car a year ago and I cannot provide you another wheel lock key'. For the record, a wheel lock key is STANDARD with a vehicle, it's like receiving a spare key to a car. This guy had every opportunity to make things right and earn a repeat customer, but he did anything but that. Super sad and poor business practice from this guy. Adam Gianan. The individual who sold me the car. Whenever a problem with the car arose, he would always put it off to his manager. He would never deal with problem directly. The car, prior to sale, had nicks and cuts on the wheels, and after mentioning this to him, he arranged for service to buff them out. They did an acceptable job, just enough for a sale. External wheel shops have assured me dealerships do just enough to make wheels look presentable. I have no doubt about this after this experience. Infiniti of Norwood has left such a bad impression on me. I'll never return. I'm never going to pay $500 + for service with them again, and they'll never sell me a car again. This dealership is a primary reason why the model of selling cars in America is changing. Overtime, Infiniti of Norwood, like so many others, will cease to exist, and the direct to consumer from manufacture auto sale model will prevail. That seems like a far better way to go. Dealing with an intermediary (dealership) has never been a good experience. All of these guys are snakes. More

Michele Zelarayan was my first point of contact for Infiniti Norwood. Michele was unavailable for the date I scheduled to test drive the QX80. Instead, I worked with Michael Howard. From the beginning, Infiniti Norwood. Michele was unavailable for the date I scheduled to test drive the QX80. Instead, I worked with Michael Howard. From the beginning, Michael was professional, courteous, knowledgeable and an incredible pleasure to work with. Michael worked a miracle, and I was able to complete my purchase and leave with my vehicle (unexpectedly) even though I was on a tight schedule to attend an appointment on Cape. It was the most enjoyable car buying experience I have ever had. The SUV is stunning and exceeds all my expectations and Infiniti of Norwood did too! Michael was a dream to work with - HIGHLY RECOMMEND! More

Jim and Fernando delivered top notch customer service! They explain everything that was done to my car and now is driving so well. I’m super happy! They explain everything that was done to my car and now is driving so well. I’m super happy! More

From my initial contact with Michele Zelarayan to purchasing a vehicle from Infiniti of Norwood was a pleasurable experience. Particularly dealing with sales consultant Mike Howard. Mike was very pro purchasing a vehicle from Infiniti of Norwood was a pleasurable experience. Particularly dealing with sales consultant Mike Howard. Mike was very professional. More

Best experiences with service department Gene was great and explained every little detail of work done on cart. and explained every little detail of work done on cart. More

Best service in Massachusetts. Great team, very professional. Best in class management team. Always honest. I will only bring my car to Infiniti of Norwood. Great team, very professional. Best in class management team. Always honest. I will only bring my car to Infiniti of Norwood. More

Went back to Jason Cultrera to purchase my second Infiniti, great experience, wonderful service, customer service. Infiniti, great experience, wonderful service, customer service. More

The place is the best in Customer service, very clean and the staff are very careful at every detail when they service you car I will definitely be back in this dealer to service my car and the staff are very careful at every detail when they service you car I will definitely be back in this dealer to service my car More

Great customer service very fast my advisor was on point I will definitely bring my car back I will definitely bring my car back More