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INFINITI of Ontario - Service Center

Ontario, CA

4.8
424 Reviews

424 Reviews of INFINITI of Ontario - Service Center

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August 18, 2023

BEST CUSTOMER SERVICE! KNOWLEDGEABLE AND HONEST! BEAUTIFUL DEALERSHIP. MY GO TO FOR ALL MY CAR SERVICES More

by Resnad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Delapena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Hernandez, Mando Hernandez
Aug 28, 2023 -

INFINITI of ONTARIO responded

Thank you for the kind words and continued loyalty. I will be sure to share your post with the entire team, I know how much they will appreciate it... Thank you again, Cordy Cerami

August 12, 2023

I’ve been getting my car serviced at this location for over a year and the whole staff is amazing! I always feel welcomed and comfortable while I know my car is being well taken care of. Definitely will c More

by Alejandro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mando Hernandez
Aug 17, 2023 -

INFINITI of ONTARIO responded

Alejandro, Thank you for the continued loyalty and support. We look forward to seeing you again soon. I will share your post with Mando, I know how much he will appreciate it... Thank you again, Cordy Cerami

July 31, 2023

Always an amazing service everytime I take my car in! And they always fix what's wrong in a timely manner! More

by Manjit.manalo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Olivia Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2023 -

INFINITI of ONTARIO responded

Thank you for the 5 stars review and kind comments. I will be sure to share your post with Olivia and the team, I know how grateful they will be... Thank you again, Cordy Cerami

July 28, 2023

best infiniti dealership in southern california hands down! nobody knows your infiniti better. thanks ontario infiniti :) More

by vidal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Ranger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

INFINITI of ONTARIO responded

Wow, thank you for the incredible accolades. The entire team is truly grateful... Thank you again, Cordy Cerami

Aug 03, 2023 -

vidal responded

my pleasure

July 27, 2023

I have been a customer of Infiniti for over 24 years, following Cordy Cerrani, and the people he has surrounded himself with throughout the years, The team at Infiniti of Ontario under Cordy and Andrew More

by Indio,Q70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cordy Cerami
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Attalla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Olivia Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

INFINITI of ONTARIO responded

G, I can't thank you enough for your continued support and friendship. Oh yeh, and the incredibly kind posts. Stay cool and I always look forward to speaking to you soon... Thank you again, Cordy

July 26, 2023

Very friendly customer service. My work was done in a timely manner and they were very thorough. I like going ti this dealership. More

by Satisandhusati
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hernandez
Jul 29, 2023 -

INFINITI of ONTARIO responded

Thank you for your post and continued loyalty. I will share your comments with Chris and the team, I know how much they will appreciate it... Thank you again, Cordy Cerami

July 26, 2023

I dropped off my car for oil change and Brook took my car in a night before and made sure everything was great! Very happy with your services. Thank you very much Brook! More

by dollada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Ranger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2023 -

INFINITI of ONTARIO responded

Thank you for the kind words and 5 stars review. I will be sure to share your post with Brooke and I know how grateful she will be... Thank you again, Cordy Cerami

July 25, 2023

I have been a customer since 2015 when Infiniti of Ontario was known as Infiniti of Montclair. They have cared for my 2015 QX60 since then. Quality service. Quality personnel. And you get a free car w More

by VIACORZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mando Hernandez
Jul 28, 2023 -

INFINITI of ONTARIO responded

Thank you for the continued support over the years and the very kind comments. I will make sure to share your accolades with Mando, I know how much he will appreciate it... Thank you again, Cordy Cerami

July 24, 2023

Great customer service. Olivia always goes above and beyond to accommodate my needs and is a joy to interact with. More

by CarmenW622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Olivia Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2023 -

INFINITI of ONTARIO responded

Carmen, Thank you for taking the time to post your kind accolades about Olivia and our team. I will be sure to share your post with Olivia, and I know how truly grateful she will be... Thank you again, Cordy Cerami

July 23, 2023

Infiniti of Ontario has good customer service. However, there labor rates are not disclosed to a customer and they charge outrageous for simple service jobs. Had 3 hoses changed in my coolant syst More

by ali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joselyn Santos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : christy
Jul 24, 2023 -

ali responded

Infiniti of Ontario has good customer service. However, there labor rates are not disclosed to a customer and they charge outrageous for simple service jobs. Had 3 hoses changed in my coolant system. The parts were $331 and labor was $1253.87. That’s outrageous for a job that took 3 hours to do. Be very careful and get labor prices ahead of any job as this happened to me today and was shocked! Service advisor made it look like parts were expensive when in reality they let me have it with labor. I will be reporting this as there is clearly something off in this price.

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