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INFINITI of South Bay

Torrance, CA

4.5
1,909 Reviews
INFINITI of South Bay is proud to be your local INFINITI dealership. We are a new and used INFINITI dealer located in Torrance, CA just south of Los Angeles at 2900 Pacific Coast Hwy. Our dealership services INFINITI owners throughout Los Angeles, CA . At INFINITI of South Bay it's our goal to exceed your expectations from test drive to delivery and beyond. It's the INFINITI of South Bay way! Please feel free to browse our extensive inventory of new INFINITI Q50, Q60, QX50, QX55, QX60, QX80 sedans and SUVs. If you are in the market for a CPO (Certified Pre Owned) used car, truck, or SUV in Torrance, then shop us online or on our lot. We also provide many lease an financing options and specialize in INFINITI brand service and parts. Visit INFINITI of South Bay in Torrance today or contact us at (310) 325-5555 to schedule a test drive. We are your Southern California source for INFINITI vehicles in the Southbay, INFINITY Los Angeles, INFINITI Santa Monica, INFINITI Hawthorne, and INFINITI Torrance.
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2900 Pacific Coast Highway

Torrance, CA

90505

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Showing 1,909 reviews

May 27, 2021

Very unhappy with the lack of quality from the service Dept. I have taken my car in for the same repair multiple time and the problem is still not resolved. More

by CCARPERTER006
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Edson Trujillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Wilson Chihuahua
Jun 11, 2021 -

INFINITI of South Bay responded

Mr. Carpenter, We did replace your transmission gasket 20,000 miles ago, and for some reason, yes, we needed to replace it again. We understand that you are frustrated that you needed to come back. Please understand that there are any number of reasons that this may have happened. We are glad that we were be able to make the repair under warranty and we truly apologize that this has been an inconvenience. Thank you, Carlos Robles Service Manager INFINITI of South Bay

May 27, 2021

Service writers are excellent. Brought car in without appointment and needed repair done in 4 hours. Got it done!!! And matched price on non-oem part. Was the right thing to do. Very Pleased. More

by MICHAEL TORCASSO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas, Ever Villalobos
May 28, 2021 -

INFINITI of South Bay responded

Michael, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from INFINITI of South Bay. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

May 27, 2021

Excellent service, kept me informed on the progress of the repairs. My service rep even offered me a complimentary car wash which was different from the other dealership I had my car serviced before More

by CASTILLO_310
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
May 28, 2021 -

INFINITI of South Bay responded

Thanks for the kudos. It is gratifying to hear that you were offered a complimentary car wash and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

May 26, 2021

A little bit more courtesy will do the trick plus more patience. All service advisors should possess that character. A person who is knowledgeable are more adaptable in any situation, that’s because they More

by SARCORDA6
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
May 26, 2021

Good customer service. They will work with you and your car They make sure your car is running great and that there is nothing wrong with it And best of all a car wash on them More

by LITTLE_DUDE0731
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kas Yeganeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

INFINITI of South Bay responded

We are glad to hear you enjoyed your recent visit to our service department. At INFINITI of South Bay we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Please let us know if there is anything else that I can assist you with. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

May 25, 2021

Very efficient, friendly and accommodating. Really worked to fix my issue. Worked hard to fix problem. Tried multiple solutions and found most effective solution. Thank you! More

by DARRYL.CARLBOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

INFINITI of South Bay responded

Thank you for leaving us this great review, Darryl! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

May 25, 2021

Best service ever i was in and out in no time very successful job people was very helpful they was open to any questions that I had More

by DENNISMETCALF69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

INFINITI of South Bay responded

Thank you for leaving us this great review, Dennis! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

May 25, 2021

The service department ordered the necessary parts for replacing the rear subframe assembly and telephoned me when the parts arrived. I dropped off my car in the morning and was given a ride home. In the More

by ISOLDEGATTO21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelvin Bratcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rudy, the porter, and Marlene, the cashier, Ever Villalobos
May 26, 2021 -

INFINITI of South Bay responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

May 25, 2021

I came in with a special situation where I had to buy the car off lease due to a replaced engine issue. Everyone treated me fairly and kindly. More

by ROYCE_ORLOFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Anita Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kas Yeganeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos
May 26, 2021 -

INFINITI of South Bay responded

Royce, we are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

May 24, 2021

The service agent Ever booked my vehicle under the dealership instead of my name. So when I called to find out if my car was ready no one could find it. Also paid $4,600.00 for repairs only to be told More

by AMMARAH
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Wilson Chihuahua
May 25, 2021 -

INFINITI of South Bay responded

Yes, we apologize that we did not catch the issue with the tire sensor until we got into the job. Sometimes it is difficult to make a complete diagnosis until other areas are disassembled, that's why when a customer receives a quote it is an "estimate". Even so, we will stand by our work and make arrangements for your tire sensor to be replaced. We look forward to seeing you soon and we appreciate your business. Carlos Robles Service Manager INFINITI of South Bay

May 26, 2021 -

AMMARAH responded

Thank you Carlos I appreciate that.

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