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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,539 Reviews
Call Service Center (310) 341-4462

1,539 Reviews of INFINITI of South Bay - Service Center

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May 04, 2021

Very clean and friendly environment. Service Reps are knowledgeable and extremely helpful which makes for a very smooth process. I would definitely recommend this location. More

by SGREEN_WBA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
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May 04, 2021 -

INFINITI of South Bay responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

May 03, 2021

Dealership is always clean and staff are always helpful. The facility is following COVID protocols. Pricing could be better (maybe have better deals and coupons owners can subscribe to) but overall, I’m alw More

by KimiG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
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May 04, 2021 -

INFINITI of South Bay responded

Kimi, thank you for sharing this great feedback with us. We feel our service department is what makes INFINITI of South Bay special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

May 03, 2021

Thank you for the kind service.But, When I first signed Thank you for the kind service. But, When I first signed the car and the service content was different, I was embarrassed. Because the owner has cha More

by CRBRTMJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Anita Ruiz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kas Yeganeh
3.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Harris
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kelvin Bratcher
3.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Ever Villalobos, Wilson Chihuahua, Zach Maynard
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May 02, 2021

Edson took our car right on time had the loaner we asked for ready. Updated us through email. Performed all the scheduled maintenance and washed our car too. Called us as soon as the car was ready More

by THEGREEDYONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas
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May 03, 2021 -

INFINITI of South Bay responded

Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

April 29, 2021

I would definitely recommend this service center because the customer service was excellent. The service Representative provide accurate time that my vehicle would be completed More

by BRANDYBURRELL03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2021 -

INFINITI of South Bay responded

Brandy, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

April 28, 2021

Whenever I come in for service, there’s a rental waiting, South Bay always takes great care of me fast! South Bay is the best! More

by KIMMEPPS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
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Apr 29, 2021 -

INFINITI of South Bay responded

Kim, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing INFINITI of South Bay's Service Department. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

April 28, 2021

This location is was one of the best auto service centers around, I always appreciate the way they treat there customers. Keep doing the great job you all are doing. More

by andy172ap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 28, 2021 -

INFINITI of South Bay responded

Andy, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing INFINITI of South Bay's Service Department. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

April 28, 2021

Definitely coming back here! Very friendly staff. Seething an appointment is so hassle free it’s convenient. Candace is also very friendly and helpful! Favorite service center. More

by JACKKY.HERNANDEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
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Apr 29, 2021 -

INFINITI of South Bay responded

Thanks for your outstanding review, Jackky! I'm very happy to hear that Candace was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

April 27, 2021

They take care their customers very well,explained and guide you on how they will fix your car. Keep up the good work guys. I will recommend you to other. More

by KUYAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Report | Print
Apr 27, 2021 -

INFINITI of South Bay responded

We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at INFINITI of South Bay was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

April 27, 2021

I love dealership. Each time I call, I am given an appointment that fits my schedule. The service technicians are always very helpful, friendly, professional, and knowledgeable. The last time I had my More

by BBBILSTAD1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 28, 2021 -

INFINITI of South Bay responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear Edison went above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

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