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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,518 Reviews

1,518 Reviews of INFINITI of South Bay - Service Center

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January 26, 2021

I have been with Infiniti for over 5 years working with Edson Trujillo continuously. Everyone here is very hardworking, kind, and friendly. Good customer service More

by SUSIELEE423
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

INFINITI of South Bay responded

Susie, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Edson does for INFINITI of South Bay and our customers. Hope to see you again soon! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

January 25, 2021

Edson is a really good rep. He understands my service needs and helps fix it. I trust him to get the job done in a quick and responsible manner. More

by ARPATEL0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas
Jan 26, 2021 -

INFINITI of South Bay responded

Thank you for the awesome feedback! You're right, Edson is an excellent service adviser and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

January 25, 2021

Great service always a pleasure working with Ever. Always taking care of my Infiniti Q70. Always making sure I leave the dealership satisfied with the service completed. More

by ROTARY7.VM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Jan 26, 2021 -

INFINITI of South Bay responded

Thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from INFINITI of South Bay. If there is anything more that we can do, please come back and see us again. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

January 24, 2021

I always feel taken care of when I bring my car here. I’ve felt that way consistently from the first time I visited. Edson answers questions and even tries to intuit what my needs might be or if there a More

by RHEDGEPATH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2021 -

INFINITI of South Bay responded

Thank you for your great review! We're glad to have Edson on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

January 23, 2021

We received excellent service from this dealership. Haik went above and beyond to make sure we received the car we wanted for a great price. We would definitely refer this dealership! More

by fedy1133
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kas Yeganeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Haik
Jan 25, 2021 -

INFINITI of South Bay responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Haik Panosian INFINITI of South Bay Sales Manager

January 22, 2021

Efficient, reliable and try meeting the needs of their customers at a time such as this. Pandemic! Know that wd too are struggling as well More

by JANETTE.JOHNSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos, Wilson Chihuahua
Jan 25, 2021 -

INFINITI of South Bay responded

We appreciate the kind words, Janette. We look forward to seeing you again in the future! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

January 21, 2021

I got my car from this dealership and the people who helped me were very professional. Secondly, during my first service was very quick and very clean and it makes feels like driving a brand new car. More

by derioylaya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cannot remember
Jan 22, 2021 -

INFINITI of South Bay responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

January 21, 2021

Very quick and friendly service staff. Answered all my questions and gave me proper advice. Told Me all the options I had and what needed to be completed right away More

by SHANE.STKITTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Jan 22, 2021 -

INFINITI of South Bay responded

Shane, it's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At INFINITI of South Bay, we value our customers and we look forward to seeing you on your next visit. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

January 21, 2021

Labor is to high over charged me, I don’t think I’ll go back thank you for your service too high labor smh never going back More

by Kim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edson Trujillo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas
Jan 25, 2021 -

INFINITI of South Bay responded

Labor rates at all INFINITI dealerships are set by INFINITI on a regional level. The rates you find at INFINITI of South Bay will be exactly the same at any other INFINITI dealership in this region. To help you get the greatest value, please be sure to check our monthly website specials. Thank you. Larry Harris Operations Manager INFINITI of South Bay

January 21, 2021

Couldn’t be happier with service. Took car in for service and repair on window and the team was professional, friendly and very informative. Service was completed in a timely manner and cost was rea More

by CHOIDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2021 -

INFINITI of South Bay responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

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