Ide Honda

Customer Service/Used car quality needs work I bought the 1999 Honda Accord in Dec. 1999 and it had around 6500 miles on it(assume a sales demo car). When I went to pick it up the cruise control I bought the 1999 Honda Accord in Dec. 1999 and it had around 6500 miles on it(assume a sales demo car). When I went to pick it up the cruise control was not working so I had to take it back to the dealer for repair(not a good sign for customer service or quality). Since that time I have spent over $10,458 for service at Dick Ide and most of the time I go in there I am made to feel like I'm imposing on them to spend money for repairs. I have taken the car for "express" oil changes and waited over 1 and 1/2 hours. I was told that oil changes were free for the life of the vehicle but received a bill most recently for the oil change, 5/28/2014. I was informed that the bill was going to be $170.00 and I interpreted it as total bill. According to Ide rep, it was for the replacement only of the left and right links. Oh well, so much for free oil changes and customer service understanding..... When the service rep quotes you a price I assume that is the total bill. I have been in the service business for over 22 years and have a sense for good customer service. I would strongly recommend shopping elsewhere for a Honda car or service. I will be servicing my car in the future, elsewhere. Am disappointed in their customer service. If you are concerned about customer service go elsewhere....... Good luck. More

As good as it gets I highly recommend Dick Ide Honda -- at every point, I felt respected and valued. There is no need to show up with a defensive mindset. There is no ha I highly recommend Dick Ide Honda -- at every point, I felt respected and valued. There is no need to show up with a defensive mindset. There is no hard selling or hidden fees or last minute surprises. From being greeted by Roberto, the sales manager, in the parking lot to then working with Brad for the remainder of the sale, my experience far exceeded my expectations. I simply couldn't be happier with the buying experience, and I have tremendous confidence that such top flight customer service will continue when my Honda is ready for scheduled maintenance. More

Excellent Service Thank you Brad for the very smooth and easy experience. This was my very first time buying a vehicle on my own and you made it a very comfortable and Thank you Brad for the very smooth and easy experience. This was my very first time buying a vehicle on my own and you made it a very comfortable and you were very helpful. I appreciate all you did to make this experience one that will bring me back again. More

Great Experience! I was very pleased with my experience at Dick Ide Honda. I never felt pressured, in fact just the opposite, to get a vehicle. My salesperson, Joe Al I was very pleased with my experience at Dick Ide Honda. I never felt pressured, in fact just the opposite, to get a vehicle. My salesperson, Joe Allbright, did a great job in finding me a vehicle that suited me and didn't try to upsell me to something I didn't need. I love my 2011 CR-V and feel that I got an great price on it. The service staff and financial staff were great as well. I would recommend this dealership to all of my family and friends! More

Wonderful Experience! Brad made buying a car fun and easy. He was so great to work with! Exceptional customer service. No one at Dickide hounded you to buy a car or listen Brad made buying a car fun and easy. He was so great to work with! Exceptional customer service. No one at Dickide hounded you to buy a car or listen to their incentives, they let you browse around and see what you like. I loved the whole experience. Thanks again, Brad! More

Couldn't be happier with Mr. Constantino! Buying a car can be an extremely intimidating experiences -- but not with Brad Constantino! For one, I never felt pressured into buying anything, whic Buying a car can be an extremely intimidating experiences -- but not with Brad Constantino! For one, I never felt pressured into buying anything, which is an all to common occurrence at other local dealerships, but more importantly it really seems like he truly cares about providing the best experience representing not only Honda but the community. As long as Brad is at Dick Ide Honda, I know exactly which salesman I'll be going to! Thanks again, Brad! More

Always Great Service at Dick Ide I started my Dick Ide journey 3 years ago when I was looking for a reliable vehicle for my family and most importantly my children. I leased a 2011 Ho I started my Dick Ide journey 3 years ago when I was looking for a reliable vehicle for my family and most importantly my children. I leased a 2011 Honda Odyssey minivan for myself. The salesman was very nice and the service was great. I truly loved my Odyssey, it was stylish, comfortable, reliable and most of all safe for my children to ride in. It was a beautiful vehicle. I was proud to be a Dick Ide customer, knowing that my license plate holder read "Dick Ide In Penfield" I was glad to support such a great name in vehicle sales. Most recently I have renewed my lease with a new 2014 Honda Pilot, and I was helped by salesman Joe Allbright. He was a great guy, and very nice to work with. He answered all my questions and was very helpful. He is someone I will recommend my friends and family to see if they are interested in buying or leasing a Honda. I enjoyed coming back to Dick Ide for my regular maintenance for my Honda Odyssey and regular oil changes. I also enjoy working with the service team at Dick Ide, I know with my new Honda Pilot I will be well taken care of by Dick Ide's service team. The service manager Mark Frey is always looking out making sure you have someone helping you. Linda and Russ are a great to work with as well. I enjoy bringing my vehicles in to be serviced because the staff really takes care of you, making you feel at home and they really care for your vehicle. Thank you Dick Ide you have made a forever customer out of me and my family. I really love you guys! Thanks ALOT! Sincerely, Rachel Dean Smith -Rochester New York More

I don't know what this means I felt that Melinda was helpful in allowing us to fully process our decision as we not only needed the car for my wife and myself, but now also for ou I felt that Melinda was helpful in allowing us to fully process our decision as we not only needed the car for my wife and myself, but now also for our daughter who will be driving it as well. When we had second thoughts, Melinda was not critical but allowed us to test drive other vehicles to make sure we felt the accord was the car that suited all of our needs the best. This was a no guilt experience where we really felt that she and the cars manager were patient in working with us. More

I am not the easiest person to help find a car. My credit is less than ideal, and I do not look good on paper. But when I sat down with Brad at Dick Ide, he was very open and honest with me about wha credit is less than ideal, and I do not look good on paper. But when I sat down with Brad at Dick Ide, he was very open and honest with me about what kinds of options I have. Being a female, it's difficult to be taken seriously in the automotive world, as people either think you're uneducated in what you're looking for, or try to take advantage of you. After sitting down with Brad and Adam, they explained every step of the process and pulled some strings to get me into a pre owned vehicle, at which I was ecstatic! They needed a day or so to process paperwork, and the next thing I knew, I was actually getting a brand new 3013 Honda Fit. My jaw was on the floor! I went in the next day to finish paperwork, and picked my car up the day after. The entire process took less than a week, and I cannot say enough great things about my experience. Brad went above and beyond helping me, and Adam as well. They were both honest, straightforward, and overall wonderful! I'd like to say I'll be back soon to purchase my next car, but they got me so well situated with mine, that I doubt I'll need to see them for a very long time! But do yourself a favor and go see Brad at Dick Ide!!!! More

New Civic I came to Dick Ide after receiving extremely overpriced leasing rates at a local competitor. I was looking to lease for the first time and knew very I came to Dick Ide after receiving extremely overpriced leasing rates at a local competitor. I was looking to lease for the first time and knew very little about the process. I cannot express how easy, stress free, and fun my car buying experience was at Dick Ide.. I felt like the employees did all they could to make my experience enjoyable. Will explained absolutely every detail of my lease in a thorough manner and ensured I had a comprehensive understanding of the new features my Civic had to offer. More