This dealership is a HUGE waste of time! After being referred by a co-worker I stopped here looking to lease a vehicle. I went in with all my research, vehicle prices, fair market numbers etc... I first met with Doug who was nice at the time. He gave us his card and told us to email him when we were ready to make a decision. We emailed him just to get back a very odd email asking for personal information and confusing me with another customer. We corrected him and asked about going ahead with a lease. We never heard back. I then inquired again through their text line hoping to be set up with a different salesperson. After telling her what vehicle I was interested in, I was given an insane number (More than one would pay for an Audi). I simply asked what the terms were and how it came to these numbers? I was given a rude reply and never heard back AGAIN.
Finally, I was referred to Julian from a friend. I went in to test drive a vehicle and he gave us his card since they were closing soon. When we didn't hear back, we started looking elsewhere, but still decided to email Julian inquiring about the vehicle in question. I had received another offer from a dealer in Buffalo. I shared that information as I would really like to stay local. Julian said numerous times he will share the numbers, but again, no reply. I sent one last email with what car I wanted, fair market price, and what I wanted my payments to be. He replied saying my "offer was very reasonable" and he will talk to a sales manager and let me know by the end of the day. 8 o'clock comes and goes and at 8:30 I received an email saying I should "Go to the other dealership and get the vehicle because its a killer deal" and "Due to inventory, we can't do anything." Keep in mind the vehicle in question has been on their lot for 6+ months!! How do they not want to make a deal? Never in my life have I witnessed a car dealer not wanting to work for customer ready to make a deal. Never in my life have I seen a car dealership not respond back to a SALE INQUIRY when their literal job is sales. I have never heard of a car dealer telling a potential customer to go elsewhere. This dealership has wasted 2 weeks of my time and I will make sure to tell all my friends and family to look elsewhere when shopping for a new Honda.